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Macy's Mobile Alerts: Help & Terms

By opting in to receive text messages from Macy's or Macy's Backstage, you agree to the applicable Mobile Terms & Conditions and Macy's Privacy Practices.

 

Quick Help

 

Text HELP for assistance or STOP to cancel.

  • Macy's Promo Alerts: HELP or STOP to 62297
  • Macy's Backstage Promo Alerts: HELP or STOP to 66789
  • Macy's Security Alerts: HELP or STOP to 31292
  • Macy's Purchase Alerts: HELP or STOP to 62442
  • Macy's Order Alerts: HELP or STOP to 38109

 

Message and data rates may apply.

How do I sign up for text alerts?

 

  1. Sign in to your Macy's account.
  2. Select Profile.
  3. Select Preferences.
  4. Check the Yes, text me box.
  5. Enter your mobile phone number.
  6. Select the alerts you'd like to receive.
  7. Select Save.

How do I stop text messages or get help?

 

Text HELP or STOP to the applicable shortcode:

  • Macy's Promo Alerts: 62297
  • Macy's Backstage Promo Alerts: 66789
  • Macy's Security Alerts: 31292
  • Macy's Purchase Alerts: 62442
  • Macy's Order Alerts: 38109

 

You can also manage Macy's Promo, Security, and Order Alert preferences in your Macy's account.

 

For Promo Alerts, you may also text:

  • STOP
  • END
  • QUIT
  • CANCEL
  • UNSUBSCRIBE

 

A confirmation message will be sent when your opt-out request is processed.

 

Mobile Alert Types & FAQs

Macy's Promo Alerts are marketing messages about sales, offers, discounts, and events.

  • Short code: 62297
  • Message frequency varies
  • Message and data rates may apply

Macy's Backstage Promo Alerts are marketing messages about Macy's Backstage sales, offers, discounts, and events.

  • Short code: 66789
  • Message frequency varies
  • Message and data rates may apply

Macy's Security Alerts are messages related to your Macy's online account, such as password changes and account activity notifications. Security Alerts do not include credit card fraud or account notifications, which may be sent directly by your card issuer.

  • Short code: 31292
  • Message frequency depends on account activity
  • Message and data rates may apply

Macy's Purchase Alerts are messages about pickup orders, including Buy Online Pickup In Store (BOPS) and Ship-to-Store order updates.

  • Short code: 62442
  • Message frequency varies by transaction
  • Message and data rates may apply

Macy's Order Alerts are messages about shipping and delivery updates, order status, Star Rewards, and other order-related notifications.

  • Short code: 38109
  • Message frequency varies by transaction
  • Message and data rates may apply

Message and data rates may apply. Charges are determined by your wireless carrier and are billed directly by your mobile service provider. Macy's does not charge you for sending or receiving text messages.

If your mobile number changes or is deactivated, please update your Macy's account information or contact Macy's Customer Service to prevent messages from being sent to your previous number.

Macy's text alerts are supported by most major U.S. wireless carriers, including:

  • AT&T
  • Verizon
  • T-Mobile
  • Metro by T-Mobile
  • Sprint
  • U.S. Cellular
  • Cincinnati Bell
  • Many regional and participating carriers

 

Carrier participation may change without notice.

Macy's Purchase Alerts provide updates about store pickup orders. To receive alerts for a specific order, you must provide a mobile phone number during checkout for that order.

 

Consent to receive Purchase Alerts is not required to make a purchase.

 

Macy's is not responsible for delayed or undelivered messages, as delivery is subject to your wireless carrier's network availability and transmission capabilities.

 

Data obtained in connection with this service may include your mobile phone number, carrier information, message details, and information related to your order. Macy's may use this information to provide the services you request.