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Not what you were expecting?Returns are easy and convenient at macys.com. You can exchange or return your purchase to any Macy's store (find the one nearest you here). You can also return purchases directly to macys.com by mail. It's up to you! | |  |
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Returning to a storeInside your package you'll find an invoice like the one shown here. Simply take your purchase, this invoice (make sure the bar code is attached) and the original packing materials to any Sales Associate to process your exchange or return - it's that easy! You will receive a credit to the original tender (e.g. major credit card). | |
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Returning a giftIf you're returning a gift that was sent to you, follow the instructions above and you'll receive your choice of a credit to your Macy's credit card, an existing Macy's gift card or a store merchandise credit. | |
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Returning by mailJust fill out the return form shown here, use the pre-addressed shipping label enclosed with your order and send it back to us! Click here to learn more.Misplaced your pre-addressed shipping label? | |  |
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A few important notes:Fine jewelry, area rugs and toys may only be returned by mail. Select electronics must be returned by mail; please see product description for more information.Certain items we carry are online exclusives, and therefore not returnable to stores. These items will be clearly identified on product description pages. Food & gourmet gifts may not be returned. The cost of shipping may not be refunded. If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. If you keep the bonus gift you will be charged for its value. If you have any questions, or would like more information, please call customer service at 1-800-BUY-MACYS (800-289-6229). |
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