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Visitor Services

shoppersVisitor Services
An exceptional selection of fashion and affordable luxury has helped make Macy's, America's best-loved department store, a popular shopping destination for travelers. That's why we offer a special program just for visitors.

Begin with special travelers' savings
Domestic visitors are eligible to receive our Welcome Savings Pass, which offers up to 11% savings in all Macy's stores nationwide for five days after validation.
International visitors can receive the Welcome International Savings Card, which is available in 10 languages and offers 11% savings in all Macy's stores for 30 days after validation.
With an ID, visitors can obtain the Savings Pass or Savings Card at select Macy's locations, and at our Visitor Centers. In all Florida stores, you can receive your Savings Card at the Gift Wrap counter.*

Discover our Visitor Centers
As a visitor, you can enjoy exclusive savings, special events and personal services provided through our Visitor Centers in New York at Herald Square, Philadelphia Center City, Chicago at State Street, San Diego at Horton Plaza, San Francisco's Union Square, Las Vegas at Fashion Show and Honolulu at Ala Moana. Our courteous concierge staff will also welcome you with:
  • Shopping assistance
  • Tourist information
  • Coat & package check
  • Refreshments
  • Language assistance. Services may vary by center.

Travel Professionals, please click here for additional services and programs we offer.

For more information on visitor services, please refer to the appropriate contact information below.


Macy's 150th

Visually impaired customers: download our new user assistance tool

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