Find out about our exclusive Rewards program! Visit Registry Star Rewards for all the details.back to top
Typically, you'll receive your Rewards gift card 30-45 days after your event.back to top
The following items are excluded: cosmetics, fragrances, furniture, mattresses, rugs, services, gift card purchases, sales tax, shipping fees, gift wrap fees, other credit marketing offers and leased departments (including, but not limited to, beauty salon, alterations, interior design, bridal gowns, furs, children's shoes, maternity and food).back to top
Macy's Star Rewards and Registry Star Rewards are two separate programs and you can participate in both. However, because the Registry Star Rewards program is an optional program & contingent on having a gift registry, enrollment is required to confirm your eligibility to participate.back to top
Please contact our Customer Service department at 1-800-568-8865.back to top
When you request to have your registry postponed or deleted from the system, your enrollment is cancelled and all Registry Star Rewards are forfeited. If you decide to register again at a later date, you may enroll again, but previous rewards earned will not be reinstated.back to top
Unfortunately, not at this time. Registry Star Rewards is only offered to Wedding and Commitment occasions.back to top
Please contact our Customer Service department at 1-800-568-8865back to top
Please sign-in at our Gift Registry Home Page.back to top
If you're the registrant, please sign-in to your registry to update your list. If you're a guest, please contact our Customer Service department at 1-800-568-8865.back to top
Please contact our Customer Service department at 1-800-568-8865.back to top
There are several reasons why an item may show as purchased but you have yet to receive it:
- The item was recently purchased & shipped and is still in transit.
- Your guest may not have had a chance to deliver the item to you.
- The item is on backorder and has yet to be shipped.
If you supplied us with an email when you registered, you'll receive notification when items are backordered. In order to receive these notices, please make sure that your spam filter is off and that you add macys.com to your address book as a trusted address.back to top
Yes! Please check your inbox for an email from macys.com. This contains a direct link and is the quickest way to start managing your registry online. If you're unable to locate the email we sent, please access your registry here.back to top
Your in-store registry will be available on macys.com immediately.back to top
If you chose not to make your registry available online when you started it in-store and wish to change it, or if you believe your registry should be available online and you don't see it, please contact our Customer Service department at 1-800-568-8865.back to top
You may change all of this online through your registry manager by clicking on the edit account link.
Please note: if you're enrolled in Registry Star Rewads, your Rewards expiration dates and card shipment dates will also change accordingly based on your new wedding date.back to top
Not all items carried at macys.com are available for registry. All registry items include an "Add to Registry" button on the product detail page.back to top
If a registered item is not available online, please use our Store Locator to find the store nearest you.back to top
Please read through our Pricing Policy.back to top
Mattresses, furniture and area rugs are not available online for registry. Please speak with your in-store consultant if you wish to add them to your list.back to top
Our vendors supply us with the images used on our website. Occasionally, they're unable to provide us with an image of the product. In additon, some images contain the specific item you're looking for among others in the same shot, such as in our bedding department or giftware collections. Please look at the item description to see your item's specific attributes.back to top
To add items to your registry online, please sign-in to your registry. You may add items to your registry both in-store and by accessing your account online.back to top
Yes, prices may fluctuate and also may differ online and in-store.back to top
We want you to love your purchase, but if you are not completely satisfied, we will gladly accept many merchandise returns within 180 days of purchase. There are exceptions to our 180-day return policy. For example, Last Act items must be returned within 30 days of purchase. Complete details on exceptions can be found in the links below. Free returns in-store or by mail. Contiguous U.S. only. Exclusions apply. Please note: Items being returned must be in their original condition. Shipping fees are non-refundable.back to top
Your guests can purchase gifts at all stores that have a home department. Please visit our Store Locator to find stores with full Wedding & Gift Registry services.back to top
Your registry will be available to your guests in-store and online for 13 months after your occasion date or last date of activity, whichever date is later.back to top
Your guests can access and make purchases from your registry online 24 hours a day, 7 days a week at macys.com, or in-store at more than 800 stores nationwide!back to top
Yes! Your guests can shop online if they have a US billing address on their credit card. To expedite international orders, please call 1-513- 573-7912. Please note: international calling charges may apply.back to top
macys.com offers U.S. Priority Mail service to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses.
The proper format for a military address is to enter APO (Army Post Office) or FPO (Fleet Post Office) in the city field, along with "AE" (mail going to Europe, the Middle East, Africa and portions of Canada), "AP" (the Pacific) and "AA" (for the Americas and portions of Canada) in the state field. Therefore, the bottom line of overseas military addresses is: APO or FPO; followed by AE, AP, or AA; and then the ZIP Code.back to top
We apologize, but we cannot hold gifts for pickup. We recommend using a shipping address in which someone will be there to accept packages for you before, during and after your occasion. You can always update it to your permanent address once you've returned from your honeymoon.back to top
Please allow up to 10 business days to receive your enclosure cards. If you haven't received your enclosure cards within 14 days of your original order, you can place another order at no cost. If you're having any difficulty placing or receiving your order, please contact our Customer Service department at 1-800-568-8865.back to top
Thanks for considering Macy's for your gift registry! Please note that we cannot ship gifts outside of the US and its territories. If your shipping address is within the US or its territories, you're welcome to create a registry with us.back to top
Yes, with Macy's Newlywed Discount Program, you'll receive a 20% discount on most remaining items on your registry & a 10% discount on furniture, mattresses & rugs for a whole 180 days after your occasion!back to top
When an item is purchased from a gift list online, in-store or by phone, it will automatically be updated on the registry.back to top
Sign-in to your registry and view the Thank You Card Manager where you can track gifts you've received and thank you notes.back to top
When viewing the couple's registry, the "we need" column shows items the couple has available for purchase.back to top
There is a link to Gift Cards at the bottom of the gift registry.back to top
Great gifts come in great packages! For only $6 per address, we'll place each item being shipped
in our beautiful gift box presentation and tie it with a silky bow.
Please note: some larger items and items shipped directly from the vendor cannot be gift boxed. These items are clearly marked on macys.com. Similar items may be placed in the same gift box. When you ship items to multiple addresses, we'll add $6 for each additional address.
For security reasons, we do not display the couple's shipping address. When you select to have merchandise shipped to the couple, we'll ship it to the address they have on file with us.back to top
No matter where you are, we'll help get your gift to the happy couple. If you have a credit card with a US billing address, you can place your registry order online any time! If you have a credit card with an international billing address, we'd be happy to place your order over the phone. Please contact us at (IDD #)+1+513-573-7912 - for example customers from Canada dial 011+1+513-573-7912, Monday-Friday 9am-9pm; Saturday 9am-7pm and Sunday 11am-7pm. Please note: long distance fees may apply.
We apologize, but at this time macys.com only ships to addresses in the United States, APOs, American Samoa, Marshall Islands, Palau, US Virgin Islands, Puerto Rico and Guam.back to top