Macy's Backstage Promo Alerts:
Max 3 msgs/wk
Msg&data rates may apply
For help, send HELP to 66789.
To cancel, send STOP to 66789.


Macy's Backstage Promo Alerts Help:
Macy's customers may opt-in to receive promotional marketing SMS messages from Macy's Backstage shortcode (66789). Macy's customers can opt-in directly via keyword from their mobile device. By opting-in, the Macy's customer agrees to receive marketing SMS messages generated by an automated dialer from Macy's to the provided mobile number. The Macy's customer understands that consent is not required to make a purchase. This page is intended to assist Macy's customers with any promotional marketing SMS questions.


Will the Macy's subscriber be charged?
Your mobile carrier's rates apply. All charges are billed by and payable to your mobile service provider. Macy's does not charge you for sending or receiving text messages to or from 66789.


How do I opt-out of Macy's Backstage Promo Alerts?
Here is the list of options to opt-out of Macy's Backstage Promo Alerts:
  1. You can text any of the following words to 66789 to be opted out of all future text messages. Standard carrier rates apply.
    • STOP
    • END
    • QUIT
    • CANCEL
    • UNSUBSCRIBE
      Please note: these words are not case sensitive. You will receive a text confirming the opt-out.
  2. You can contact macys.com customer service at 877-876-2297

  3. You can contact macys.com by mail at:
    MCCS Customer Service
    ATTN: Privacy Master
    P.O. Box 8215
    Mason, OH 45040
What happens if the Macy's subscriber deactivates their mobile number?
If the Macy's customer wishes to change their mobile number or deactivate their phone, the Macy's customer is obligated to contact Macy's to report your change in status so that Macy's Backstage Promo Alerts may discontinue sending text messages to the opted in mobile number.


Does Macy's Backstage Promo Alerts work with most wireless carriers?
Macy's Backstage Promo Alerts is compatible with all major wireless carriers, including:
  • AT&T
  • Verizon Wireless (not mobile downloads)
  • Sprint
  • T-Mobile®
  • Metro PCS
  • Alltel
  • U.S. Cellular®
  • Many other smaller/regional carriers
If you require clarification of any rules, regulations or procedures relating to your privacy, your rights and the operation of this or any other macys.com campaign, please read our Privacy Policy or contact Customer Service. Mobile carriers are not liable for delayed or undelivered messages.