Top Questions
Why do prices differ online vs. in stores?
Macy's stores and macys.com operate separately, so prices, products, and promotions may vary.
- Some items are available exclusively online
- The same item may be offered at different prices online and in stores
- Certain promotions may be valid only in stores or only on macys.com
In some cases, a store sale price may be honored once the price has been verified. Prices, promotions, and merchandise assortments may vary between Macy's stores and macys.com.
Can I use coupons or promo codes in both places?
Not always.
- Store coupons typically don’t work online
- Online promo codes and offers don’t apply in stores
Check the offer details for exclusions.
Can I use gift cards or rewards online?
- ✅ Macy’s Gift Cards & E‑Gift Cards: Use in-store and online
- ❌ Merchandise certificates and other certificates or awards issued by Macy's stores (such as reward certificates, merchandise-only certificates, savings passes, and bonus dollars): May only be used in Macy's stores and cannot be redeemed online at macys.com.