Macy's Backstage

Question 1

What is Macy’s Backstage?

Answer

It’s a dealseeker’s dream, filled with finds for the whole family & tucked inside Macy’s. Macy’s Backstage is your go-to for gifts, trendy outfits & those fun little extras like home decor & more. With prices like these, you’ll never leave empty-handed!

Question 2

Where can I find a Macy’s Backstage store?

Answer

Macy’s Backstage is located inside select Macy’s stores. It’s also a stand-alone store location in select cities. Find your store here get directions & start saving.

Question 3

Can I shop online at Macy’s Backstage?

Answer

Not yet. (Wink, wink.) So find your nearest Macy’s Backstage above & shop our best deals at low prices you won’t believe.

Question 4

Why are Macy’s Backstage prices so low?

Answer

Macy’s Backstage “compare at” prices are based on the price for the same or similar items as originally offered at Macy’s or other comparable stores. Some are closeouts or overruns, as well as items specifically made for Macy’s Backstage. Often, our “compare at” prices are based on offering prices from a prior season and may not have been in effect during the past 90 days.

Question 5

What are some Macy’s Backstage products I can expect to see?

Answer

Women's clothing
Men's clothing
Kids' clothing
Shoes
Designer brands
Trendy fashion
Holiday gifts & gift ideas
Unique birthday gifts, anniversary gifts & gifts for special occasions
Back-to-school shopping
Home decor, home maintenance, candles & picture frames
Handbags & accessories
Makeup, beauty products, fragrances, perfume & cologne
Skincare & bath products
Gourmet food & snacks
Children's toys & clothing
Pet care, pet food & grooming
Workout gear, activewear & gym accessories

And so much more at low prices you'll have to see in stores to believe.

Question 6

How often does the assortment in store change?

Answer

New products arrive every single day, so you never know what’s new until you shop in the store!

Question 7

Are the new products at Macy’s Backstage just previous sale & clearance items from Macy’s?

Answer

Nope, none are! All of our unique products are selected by our team of experts who round up what products people are talking about, wearing & living with at low prices and make it affordable for everyone who shops in stores.

Question 8

Can I return Macy’s Backstage items?

Answer

You can return or exchange your purchase to a Macy's Backstage store within 30 days of the purchase. A receipt must be shown with the item(s) you would like to return for a full refund in the original form of payment. Merchandise must also be un-worn, un-altered and have original tags attached. We can also look up your receipt using your account number. Learn more about individual return items here. If you don't have a receipt, we will issue store credit for the lowest selling price within the last 180 days. Your name and address will be required to complete a return for security purpose.

Final Sale items cannot be returned or exchanged. Merchandise is sold as-is and without warranties. Macy's Backstage is not responsible for defects or repairs. Some merchandise may be irregular or imperfect. Macy's Backstage is not responsible for quality and repair cost. Jewelry & watches must be returned in original packaging with tags attached to the same store location it was purchased from.
Special return policies apply and are posted for select merchandise categories. Please note: Macy's Backstage items may only be returned to Macy's Backstage stores, not Macy's department stores or macys.com. Macy's Backstage will also not accept returns from Macy's department stores or macys.com.

Question 9

Where can I return Macy’s Backstage items?

Answer

Freestanding Backstage locations can only accept returns of Backstage products. Store-within-store locations can accept returns of all Macy’s and Macy’s Backstage items at any register. Macy’s Backstage purchases can only be returned to a Macy’s Backstage store.

Question 10

Can I use my Macy’s coupons at Backstage?

Answer

Sorry, but we don’t accept coupons on Macy’s Backstage merchandise.

Question 11

Can I use a Macy’s gift card at Macy’s Backstage?

Answer

Of course! You can use & purchase Macy’s gift cards in every Macy’s Backstage location. Give them as gifts or fun surprises.

Question 12

Can I use my Macy’s Credit Card at Backstage?

Answer

Yes! Your Macy's Credit Card is accepted at all Macy's Backstage locations. If you don't have a Macy's Credit Card, you can apply for one at any Macy's Backstage location. Learn more about the new account discount. Limitations and exclusions apply.

Question 13

Can I use my Star Money rewards at Backstage?

Answer

Yes! The Star Rewards program is available at all Macy's Backstage locations, which means Star Rewards members can earn points and redeem Star Money on qualifying purchases. Platinum cardholders earn 5 points per $1 spent; Gold cardholders earn 3 points per $1 spent; Silver cardholders earn 2 points per $1 spent; and Bronze members earn 1 point per $1 spent! Unfortunately, Macy's Backstage does not participate in Star Money Bonus Days and is excluded from Star Money bonus point offers unless otherwise explicitly specified. Exclusions & Details

Question 14

Does Macy’s Backstage carry plus sizes in-store?

Answer

Plus-size assortments (1X–3X / 14W–24W) are available at select stores and may vary by location.

Question 15

Can I use Macy’s mobile Scan & Pay at Macy’s Backstage?

Answer

Yep! But only in select Macy’s Backstage locations. Find your store here & check with your Store Colleague.

Macy's Backstage

Macy’s Backstage at Bellingham Bellis Fair Mall is now open!

Find a Macy's Backstage Store