Macy’s Star Rewards
Platinum & Gold Members Get
When you shop at Macy's with your Macy's Credit Card. Learn More
All Other Shoppers Get
Contiguous U.S. only. Ends 9/21.
Contiguous U.S. only.
Don’t love it? Return your items by mail for free! Just print a pre-addressed shipping label & send it back to us. You can also return to any Macy’s store. Still have questions? See our Return FAQs.
It’s free, fast & easy. Plus, get most in-stock items in just 2 hours.
Here's how it works:
1. Choose Store Pickup at checkout
- You’ll see the option to “Pick Up In Store” when an item is in stock at your local Macy’s.
- If it isn’t in stock, choose “Ship to Store” and we’ll send it to your store of choice at no additional cost.
3. Pick up your items in store
Most items available at your local store will be ready in just two hours if your order is placed before 6pm local time. Items being shipped to your local store may take up to 5-8 business days.
Orders available at your local store must be picked up within 7 days. If your order includes items that are shipped to your store, it must be picked up no later than 7 days after the final item arrives. After these dates, orders will be canceled and refunded. Item availability & pricing are not guaranteed. Not available at the following store locations: Guam, Hawaii, Puerto Rico, Fort Collins & Loveland, CO. EXCLUDES: fine jewelry, fine watches, food & candy, furniture, mattresses, rugs/floor coverings & ready-to-assemble furniture.
QUESTIONS ABOUT OUR FREE STORE PICKUP?
Order Information Store Information General Information See All FAQs
Place an order online & it’ll be at your door that day for just $10 (when your order qualifies for Free Shipping). Available in select cities.
Find Out More
PLEASE ENTER A VALID ZIP CODE
Good News: Same-Day Delivery is available in !
Start shopping & schedule your delivery today.
We’re sorry, Same-Day Delivery is not currently available in .Check out our other great shipping options, like Free Store Pickup or Free Ship to Store.
SAME-DAY DELIVERY: Available in select zip codes only. Most items that are available for Buy Online Pick Up In Store are also eligible for Same-Day Delivery, although this varies by zip code. Orders must be placed by noon local time Monday-Saturday, or by 10AM on Sundays. Orders placed after cutoff time arrive the next day. Holiday hours may vary. Orders over $500 require a signature when the delivery arrives. Item availability and pricing are not guaranteed. The minimum purchase amount for Same-Day Delivery does not apply to Coach, furniture, mattresses, purchases in Macy’s stores or prior purchases. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. Same-Day Delivery cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses.
SHIPPING OFFER EXCLUSIONS: Exclusions apply to all special shipping offers, including Free Shipping, $8 Flat-Fee Shipping, 99¢ Shipping and $5 Shipping. The minimum purchase amount for each shipping offer does not include gift wrap charges, purchases of Gift Cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Shipping offers do not apply to furniture, mattresses & oversized rugs, purchases in Macy’s stores or prior purchases. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.
FREE SHIPPING WITH NO MINIMUM PURCHASE WHEN USING A MACY’S CREDIT CARD WITH PLATINUM OR GOLD STATUS: Offer applies to Standard Shipping to one location in the contiguous U.S. and may be applied to Premium or Overnight Shipping for an upgrade fee. Shipping offer does not apply to furniture, mattresses, or prior purchases. Free Shipping of purchases in Macy’s stores applies when you are shopping in a store that does not stock a particular item but it is available at another store and payment is made with a Macy’s Credit Card Account with Gold or Platinum status. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for Free Shipping; shipping fees will apply to all other addresses.
FREE RETURNS EXCLUSIONS: You can return merchandise for a full refund, which will be credited on your original tender. Gift returns or orders with different shipping & billing information or that were purchased with a Gift Card are refunded on an Easy Exchange Card, which you can use for future online or in-store purchases. Free Returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses & area rugs. Free Returns do not apply to international orders.
SHIPPING INTERNATIONALLY? We now ship to over 200 locations worldwide! Learn More
APPLYING PROMO CODES: If you have a promo code, enter it in the box labeled "HAVE A PROMO CODE?" and click "APPLY." You may enter the promo code in your shopping bag any time before or during checkout. Only one promo code may be used per transaction.
STILL HAVE QUESTIONS? Shipping Policy Return Policy Contact Us