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SO YOU’RE BUYING A MATTRESS

This is everything you need
to know.

Macy’s Mattress Delivery Methods

Option 1. White Glove Delivery with $787 purchase or above

Our premium delivery service, which offers full assembly in the room of your choice.
Signature required.

  • Expert Customer Service

    Schedule online or call 1-888-822-6229, to order & set up a delivery time.

  • Delivery

    Expect to be
    contacted the day before delivery with a time window.

  • Set-Up

    We'll move existing furniture & vacuum the new space.

  • Inspection

    We'll inspect, clean & correct any minor defects.

  • Demonstrate

    We'll show you the features of new merchandise. Excludes Quick Ship furniture & mattresses.

Option 2.
Room-Of-Choice Delivery*

Delivered unassembled inside the room of your choice.

  • Our team will deliver your merchandise to your home, to the room of your choice.
  • Assembly, unpacking or removal of packing material is not included.
  • A 2-hour time window will be given to you the day before delivery.
  • Customer signature is required.

* These options are available by calling 1-888-822-6229 and only in certain regions.

Option 3. Inside Home Entrance Drop-Off*

  • Our team will deliver your merchandise through your front door, garage door or the first dry area of your choice.
  • Assembly, unpacking or removal of packing material is not included.
  • A 2-hour time window will be given to you the day before delivery.
  • Customer signature is required.

* These options are available by calling 1-888-822-6229 and only in certain regions.

Return & Exchange Policy

120-Day
Comfort Trial

Here's how it works:

  • Try your new mattress, see how it feels, and if you are not satisfied with it after 120 days, contact Macy's within 7 days of the trial period end date to receive a one-time credit (minus fees) toward a new mattress of equal or greater value.
  • New mattress selection must be made within 14 days. Mattress must be undamaged, unsoiled and free of stains. Please note that your delivery fee will not be refunded. An $85 pickup fee will be charged and a 15% preference return fee will apply. For complete details, please call 1-888-822-6229.
  • Return fees will be less for certain brands. Please refer to each product page for policies.

Mattress Protection Plan

Great reasons to
WORRYNOMORE®
Mattress 10-year protection plan

What is included in the protection plan?

Option 1: Mattress-Only Protection Plan

  • 10 years of coverage & professional stain removal on ALL covered accidental stains, including food, beverage, ink, nail polish, lipstick, pet stains & more
  • Protection against stains that would otherwise void the manufacturer's warranty
  • The Total Protector mattress protector comes with the plan, and if the mattress or mattress protector cannot be cleaned, it will be replaced
  • Mattress protectors are also covered for seam separations, rips & tears
Mattress Value Protection Plan Price with 3 Types of Mattress Protectors
  Comes with
perfectprotector™
Comes with perfectpro-tector™
Upgrade
to the BedGard™
Supreme Protector
Upgrade
to the
Total Protector
up to $300 $49 $75 $96
$301-$500 $85 $105 $135
$501-$700 $115 $135 $155
$701-$900 $125 $155 $175
$901-$1,500 $149 $179 $199
$1,501 & above $169 $189 $209

If mattress is no longer available, replacement will be made with a comparable mattress of equal or lesser value. Plan covers mattress only (box spring excluded).

Note: You must sign up for Macy's WorryNoMore® Mattress Protection Plan when you buy your mattress or within 72 hours of mattress delivery. Quick Ship mattresses are excluded from WorryNoMore® protection plans. Terms & Conditions apply.

Pick your perfect mattress protector

We offer three products designed to meet the needs of every lifestyle. Choose the premium mattress protector that best suits yours!

total protector
total protector

#1. Total Protector™
Best Protection

#1. Total Protector™
Best Protection

  • Bedbug-proof
  • Classified & registered by the FDA as a Class 1 medical device
  • Fit-Rite technology for a secure contoured fit on mattresses 6"-19" deep
  • Machine washable & tumble-dry ready
  • Double strength elasticity for a tighter fit
  • Protectors undergo a Silverpure process which protects against bacteria, mildew & fungus
bedgard supreme
bedgard supreme

#2. Bedgard™ Supreme
Comfort Protection

#2. Bedgard™ Supreme
Comfort Protection

  • 100% cotton
  • 200-thread count
  • Waterproof & hypoallergenic; allergen & dust-mite resistant
  • Dual Band Sure Grip construction hugs mattresses 7"-19" deep
  • Machine washable, dry on warm settings
perfect protector
perfect protector

#3. Perfect Protector
Basic Protection

#3. Perfect Protector
Basic Protection

  • Cutting-edge polytech fibers create a breathable surface
  • Liquid-seal barrier prevents moisture from reaching the mattress
  • Custom barrier prevents allergens and dust mites from settling in the mattress
  • Dual Band Sure Grip construction hugs mattresses 7"-19" deep
  • Machine washable on warm setting, no-heat tumble dry; do not iron

Option 2:
Mattress + Adjustable Base Protection Plan

Covers both mattress & adjustable beds under one plan!

  • Mattress coverage includes accidental stains & hypoallergenic, waterproof mattress protector
  • Adjustable bed coverage includes mechanical & electrical coverage, structural breakage & more
perfect motion combination protection plan
Mattress Value Protection Plan Price perfect motion combination protection plan
up to $300 $129
$301-$500 $179
$501-$700 $229
$701-$900 $269
$901-$1,500 $339
$1,501 & above $399
 
Note: You must sign up for Macy's WORRYNOMORE® Mattress Protection Plan when you buy your new mattress
or within 72 hours of delivery. Terms & Conditions apply. For more information, call 1-888-822-6229 to speak with one of our mattress experts.