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So You're Buying Quick Ship Furniture or Mattresses?

You've finally found what will complete your room & this is everything you need to know. Plus, returns are hassle-free, too!

Quick ship furniture & mattress delivery fees:

Shipping Surcharges*
$10.95 - $99.99

Quick ship mattress return policy

Quick ship mattresses shipped directly from our vendor to your home may be returned for preference reasons within 120 days of receipt by contacting Macy's Customer Service at 1-888-822-6229. Quick ship mattresses cannot be returned to the store or furniture galleries. Shipping fees and any surcharges will not be refunded. A restocking fee of 15% will be assessed.

For Damaged/Defective merchandise please call Macy's Customer Service at 1-888-822-6229.

For preference returns:

  • Items must be in their original condition and in their original packaging
  • Quick ship mattress cannot be returned to the store or furniture galleries

Return credit

  • You will receive credit after the merchandise has been returned.
  • Once we receive the merchandise, we will process your credit immediately. Depending on your bank's processing time, it may take a few days to reflect on your account.
  • If you purchased the merchandise with cash or Gift Cards, a refund will be mailed in the form of a check or merchandise-only certificate, which will be processed for shipment within 3 business days.

Quick ship furniture return policy

Quick ship furniture shipped directly from our vendor to your home may be returned for preference reasons within 30 days of receipt by contacting Macy's Customer Service at 1-888-822-6229. A restocking fee of 15% will be assessed.

For Damaged/Defective merchandise please call Macy's Customer Service at 1-888-822-6229.

For preference returns:

  • Items must be in their original condition and in their original packaging
  • Quick ship furniture cannot be returned to the store or furniture galleries

Return credit

  • You will receive credit after the merchandise has been returned.
  • Once we receive the merchandise, we will process your credit immediately. Depending on your bank's processing time, it may take a few days to reflect on your account.
  • If you purchased the merchandise with cash or Gift Cards, a refund will be mailed in the form of a check or merchandise-only certificate, which will be processed for shipment within 3 business days.