Start an easy return
order history1. Find your order
Sign In
Search for your order to start a return.You can ship your returns for free when you join Star Rewards.
Or, enter order number
Look up your order using the number provided at the top of your order confirmation email or invoice.

Was this order a gift? (Required)

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Verify with your email:

Or, verify with you phone number:

order history2. Select and print

Select the item(s) to return, print confirmation page and mailing label(s).

order history3. Pack and Ship

Pack your items along with the confirmation page and attach the shipping label. You can ship it from any UPS access point for $9.99. Don’t forget, Star Rewards members get free return shipping!

Or, return to any Macy’s Store

It’s free! Bring your item(s) along with the packing slip or receipt and the original form of payment to any Macy’s Store.

*Free Returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses & area rugs. Free Returns do not apply to international orders. There is a charge for scheduled return pickup in areas offering the service.