Macy’s Star Rewards
Platinum & Gold Members Get
When you shop at Macy's with your Macy's Credit Card. Get Details
All Other Shoppers Get
Contiguous U.S. only. Ends 10/31 .
We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free. Exceptions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
Note: Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.
Extended Holiday Return Policy:
Our return policy time frames have been extended for purchases made between now and December 31, 2020. Those purchases may be returned by either January 31, 2021 or the last date allowed under the normal applicable return policy, whichever is later.
The following merchandise is excluded from this extension, and the normal return policies will apply: Apple Products, Tech Accessories and Tech Watches, Last Act Merchandise, Furniture, Mattresses, Area Rugs, Lighting, Designer Merchandise, Vendor Direct Merchandise, Bluemercury Merchandise, Macy’s Beauty Box, Food & Beverage, and Macy’s Optical. Please see individual exception links for applicable return policies.
Return FAQs for details.
SHIPPING OFFER EXCLUSIONS: Exclusions apply to all special shipping offers, including Free Shipping. The minimum purchase amount for each shipping offer does not include gift wrap charges, purchases of Gift Cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Shipping offers do not apply to furniture, mattresses & oversized rugs, purchases in Macy’s stores or prior purchases. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.
FREE SHIPPING WITH NO MINIMUM PURCHASE WHEN USING A MACY’S CREDIT CARD WITH PLATINUM OR GOLD STATUS: Offer applies to Standard Shipping to one location in the contiguous U.S. and may be applied to Premium or Overnight Shipping for an upgrade fee. Shipping offer does not apply to furniture, mattresses, or prior purchases. Free Shipping of purchases in Macy’s stores applies when you are shopping in a store that does not stock a particular item but it is available at another store and payment is made with a Macy’s Credit Card Account with Gold or Platinum status. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for Free Shipping; shipping fees will apply to all other addresses.
FREE RETURNS EXCLUSIONS: You can return merchandise for a full refund, which will be credited on your original tender. Gift returns or orders with different shipping & billing information or that were purchased with a Gift Card are refunded on an Easy Exchange Card, which you can use for future online or in-store purchases. Free Returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses & area rugs. Free Returns do not apply to international orders.
STILL HAVE QUESTIONS? Shipping Policy Return Policy Contact Us