Production

Get online orders
your way
Shipping, store pickup &
returns made easy.
For Free Shipping:
Macy’s Star Rewards Platinum & Gold members get
Free Shipping, no minimum
when you shop at Macy’s with your Macy’s Card.
All other shoppers get
Free Shipping with $25 purchase
Contiguous U.S. only. Ends 10/30.
Exclusions
To get Same-Day Delivery:
Place an online order for $25 or more by noon & it’ll
arrive that day for a shipping fee of $15. For orders
under $25, the fee is $25.95.
To pick it up at your
local Macy’s:
Choose Pick Up at checkout to get your online
order
in store or curbside.
To make a free return:
We hope you love your purchase, but if you’re not
completely satisfied, we gladly
accept most returns by
mail and in stores within 90 days of purchase for free.
Exclusions are noted below. Returned items must be
in original, saleable condition
with original tags.
Shipping and delivery fees are nonrefundable.
Note: Any new or gently used cosmetic or fragrance
product purchased at Macy’s
that does not meet your
needs will be accepted for return.
See our Return FAQs for details.
FREE SHIPPING WITH NO MINIMUM PURCHASE WHEN USING A MACY’S CREDIT CARD WITH PLATINUM OR GOLD STATUS: Offer applies to Standard Shipping to one location in the contiguous U.S. and may be applied to Premium or Overnight Shipping for an upgrade fee. Shipping offer does not apply to furniture, mattresses or prior purchases. Free Shipping of purchases in Macy’s stores applies when you are shopping in a store that does not stock a particular item, but it is available at another store and payment is made with a Macy’s Credit Card Account with Gold or Platinum status. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for Free Shipping; shipping fees will apply to all other addresses.
SHIPPING OFFER EXCLUSIONS: Exclusions apply to all special shipping offers, including Free Shipping. The minimum purchase amount for each shipping offer does not include gift wrap charges, purchases of Gift Cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Shipping offers do not apply to furniture, mattresses & oversized rugs, purchases in Macy’s stores or prior purchases. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.
SAME-DAY DELIVERY: Available in select zip codes only. Most items that are available for Buy Online Pick Up In Store are also eligible for Same-Day Delivery, although this varies by zip code. Orders must be placed by noon local time. Orders placed after cutoff time arrive the next day. Orders over $500 require a signature when the delivery arrives. Item availability and pricing are not guaranteed. The minimum purchase amount for Same-Day Delivery does not apply to Coach, furniture, mattresses, purchases in Macy’s stores or prior purchases. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. Same-Day Delivery cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses.
FREE RETURNS EXCLUSIONS: You can return merchandise for a full refund, which will be credited to your original tender. Gift returns or orders with different shipping & billing information or that were purchased with a Gift Card are refunded on an Easy Exchange Card, which you can use for future online or in-store purchases. Free Returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses & area rugs. Free Returns do not apply to international orders.