We hope you love your purchase, but if you’re not
completely satisfied, we gladly
accept most returns by
mail and in stores within 90 days of purchase for free.
Exceptions are noted below. Returned items must be
in original, saleable condition
with original tags.
Shipping and delivery fees are nonrefundable.
Note: Any new or gently used cosmetic or fragrance
product purchased at Macy’s
that does not meet your
needs will be accepted for return.