FREE SHIPPING WITH $25 PURCHASE.  EXCLUSIONS
OUR RESPONSE TO COVID-19. SEE FAQs

HERE’S HOW TO GET
YOUR ONLINE ORDERS

At this time, Store Pickup, Ship to Store
and Same-Day Delivery for online orders
are temporarily unavailable.

If you recently purchased an order for Store
Pickup or Ship to Store, where possible, our
Store Colleagues will be in
touch to either
hold the order for pickup when the store
reopens or to coordinate to have it shipped
to your home.
Here’s more on
Macy’s response to coronavirus.

Macy’s Star Rewards
Platinum & Gold Members Get

Free Shipping, No Minimum

When you shop at Macy's with your Macy's Credit Card. Get Details

All Other Shoppers Get

Free Shipping With $25 Purchase

Contiguous U.S. only. Ends 7/5.

Free & Easy Returns

You can return your items by mail for free. Just
print a pre-addressed
shipping label & send it
back to us. We’ve extended our return policy
by
60 days until further notice. See our
Return FAQs for details.

Shop Now

SHIPPING OFFER EXCLUSIONS: Exclusions apply to all special shipping offers, including Free Shipping. The minimum purchase amount for each shipping offer does not include gift wrap charges, purchases of Gift Cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Shipping offers do not apply to furniture, mattresses & oversized rugs, purchases in Macy’s stores or prior purchases. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

FREE SHIPPING WITH NO MINIMUM PURCHASE WHEN USING A MACY’S CREDIT CARD WITH PLATINUM OR GOLD STATUS: Offer applies to Standard Shipping to one location in the contiguous U.S. and may be applied to Premium or Overnight Shipping for an upgrade fee. Shipping offer does not apply to furniture, mattresses, or prior purchases. Free Shipping of purchases in Macy’s stores applies when you are shopping in a store that does not stock a particular item but it is available at another store and payment is made with a Macy’s Credit Card Account with Gold or Platinum status. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for Free Shipping; shipping fees will apply to all other addresses.

FREE RETURNS EXCLUSIONS: You can return merchandise for a full refund, which will be credited on your original tender. Gift returns or orders with different shipping & billing information or that were purchased with a Gift Card are refunded on an Easy Exchange Card, which you can use for future online or in-store purchases. Free Returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses & area rugs. Free Returns do not apply to international orders.

STILL HAVE QUESTIONS? Shipping Policy    Return Policy    Contact Us