Tribute Encore Hardside Carry On 20" Spinner Luggage, Created for Macy's
Limited-Time Special
$69.99$199.99
Color:Silver
Size:20
Product Details
Web ID: 1519684428 days ago
Hardside 20 in carry on spinner
This is my first hard side luggage piece and sadly there’s just not enough room in it. I like to fly with carry-on only and you lose malleability with these heart side suitcases. Also don’t like that there are no outer zip pockets.
Response from AmericanTourister
AmericanTourister27 days ago
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
2 months ago
Poor zipper quality
Bought this for my daughter and the zipper hung up as she was opening it straight out of the box! Needless to say we are taking it back. Hope Macys doesn’t simply repack it to fulfill the next order. Other than that deal breaker, I loved the color, texture and weight.
Response from AmericanTourister
AmericanTourister2 months ago
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
2 months ago
lightweight carryon. 1 yr review
This bag was purchased black Friday 2023 and has been my go to for traveling. It’s lightweight, smooth wheels, and has been sturdy enough to support my 115 lbs weight when i’m sitting on it while waiting in airport security haha. it was perfect for a 3.5 week through Asia and can fit 4 packing cubes
2 months ago
from ABERDEEN MD
NICE
GREAT
3 months ago
from NEWYORK
ZIP IS NOT GOOD
WAS NOT AS EXPECTED
Response from AmericanTourister
AmericanTourister3 months ago
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
7 months ago
Retractable Handle Failed
There’s nothing worse than getting to the airport, checking bags etc… then your carry on handle breaks. One of the posts came out of the track causing it to not retract! I’m VERY SURPRISED and DISAPPOINTED because I have been a lifelong American Tourister fan. I have tried to contact the company with no luck.
Response from AmericanTourister
AmericanTourister7 months ago
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
7 months ago
poor quality
We’ve lightly and gently used this suitcase twice as a carry-on. The retractable handle stopped working and no longer will retract into suitcase. Making this unusable for air travel. The AT warranty coverage is a joke and impossible to utilize. I won’t buy any of their products again.
Response from AmericanTourister
AmericanTourister7 months ago
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
7 months ago
Luggage
Love this carry-on Easy to with nice and compact. I purchase the 24 " Luggage.
Recommends this product