the best machine in my life. I love it. Is the machine for the best coffee.

I purchased this expresso machine thinking it would be easy to use, I was wrong. It's hard to figure out how to get steam vs hot water, as all I was getting was hot water. And it makes a really loud noise when in use. It's unbearable to hear a train running through your kitchen first thing in the morning. I contacted support, and it is complicated. I have to send them videos via google drive, they take a long time to respond. And the verdict by support is that the machine is fine - when this is clearly not the case according to the manual. According to the manual if the machine is making a loud noise there is problem. I've troubleshooted it to no avail. There aren't video tutorials available on the brim website nor youtube. Very poor support for such expensive equipment. I will never by a Brim machine ever again.

I love Americanos!! The brim 15 is perfect for my coffee habit. Consistent and easy to use. Great purchase.

I stopped spending money buying coffee or espresso in the morning since I got this lovely machine

I found it extremely East to make espresso with the free Brin 15 Bar Espresso Maker I received from PINCHme. The measuring cup makes it foolproof to measure the perfect amount of coffee and the tamper makes it very smooth. I like that the machine uses dry steam because I live for rich crema! The espresso looks and tastes luxurious and the machine looks beautiful on my countertop - I love the wooden handle! I have mostly used it to make Americanos but have also used the milk frothier to create airy foam and it was easy to clean, too. This machine feels, looks, and performs high end. Since I have been quarantining for months, it has been great to make homemade espresso drinks and enjoy a small relaxing luxurious coffee!

I purchased a Brim coffee maker in June 2019, and contacted the company this May about issues I've been having with my machine for many months. The product has a two year warranty, but the company has refused to help me fix the problem, despite sending photos, videos, and countless emails to their customer "support" team. The coffee maker pushes water through the machine too quickly causing the unit to overflow, and the coffee to be weak and undrinkable. I contacted the company, followed their generic cleaning fix, then spent several weeks going back and forth sending photos and videos trying to prove the problem, only to be ignored or told that I'm using the wrong kind of filter or the wrong strength of coffee (neither of which are true). I can't count how many pots of coffee I've ruined with this machine, at least four of which just trying to prove my case to the company to have them reject my emails time and time again. They have a warranty on the product that they are refusing.

Set up was really simple and the machine itself is really attractive and on the smaller side - which is a huge plus if you live in a NYC apartment and have a small kitchen like me! I found the machine really easy to use, although I did have to read through the instructions twice to figure out the steaming feature. Most of the parts of the espresso machine are really durable, with a couple of plastic nobs and hinges that I'll be wary of, since I want this machine to last a long while. The cappuccino's and latte's I have been making have been delicious and foamy. :) I'll be using this beauty daily! I received this product from PINCHme in exchange for my honest review.

This product is just easy! Very straight forward to make an espresso and it looks so pretty in my apartment kitchen. The wood handle is such a great, unique touch too and makes the machine look very elegant. Most importantly, it makes delicioussss espresso. I used to brew a pot of coffee every single morning, which felt very wasteful since I live alone, and now I make personal lattes that could rival Starbucks. Want to say thank you to PINCHme for letting me try this for free in exchange for my honest review. I would strongly recommend this to anyone who is a coffee buff. It's a game changer.