I’m really disappointed in these pillows, since I have some Charisma sheets that I love. These are very heavy, and your head pretty much sinks down to the bottom if you attempt to use it while on your side. And here’s the most important part. I thought maybe they made a mistake and sent the “medium firm” instead of the “firm” that I had ordered. I checked the pillow tags for any label information…nothing saying firm or med firm. I looked at the package label…says Kingsize, and also says “Charisma Luxe Down Filled…”, but even on the package label…NOTHING saying firm. I had purchased these in both king and standard size, and exact same situation with the standard size. Even the packing slip gives me ZERO information with regard to if I got “firm” or “medium firm”. So since the pillows themselves and the packaging don’t state this anywhere, and the pillows I received definitely don’t feel firm, I don’t really have any idea what I received!