CLOSEOUT! Harmony Cypress Bay 14.75" Plush Pillow Top Mattress Set - Queen
Product Details
Web ID: 16714669Sinking already
This mattress is one week old, arrived 2/27, it's for my spare room. Today is 3/6 it was slept on 2x and is already sinking. I called Macys snd someone is coming out in 2 weeks and if it's sank 1.5" they will do something otherwise no. ONE week!! DONT BUY!!!
Response from BeautyrestSleepExpert
Hi April. Thank you for reaching out and sharing your experience with your Beautyrest Harmony Cypress Bay Mattress. We're sorry to hear it has lost support so quickly, we recommend checking your existing frame to ensure it is providing proper support. It sounds like you were able to open a warranty claim through Macy's and we encourage you to work with them toward a solution. We hope this helps, but let us know if we can assist moving forward!