This mattress came in as hard as a rock. We tested the medium firm and the firm mattress in the store before we bought and again after we received out delivery. The mattress delivered is harder than the firm when it was supposed to be medium. It does not feel like there is any memory foam in this. While we expect the mattress to soften over time, this will never be the feel of the one in the store. Going to try to get my money back, but Macy's is wanting to charge us a restocking fee.