iTouch Kids Pink Unicorn Strap Touchscreen Smart Watch 42x52mm
Product details
Web ID: 10363785AWFUL...DOES NOT WORK
I am a long time Macy's customer and I do not want to give this item 1 star as it did not even work. The watch would not take a charge using the charging wire that came with it. Charged it for 24 hours, nothing. My son scanned the code on the "Need Help" and nothing there worked either. This item is awful. It was a Xmas gift for my granddaughter and now I can't even return it. Can't believe Macy's would sell an item like this.
Response from Macy's
We'd love to help. Please email us right away for assistance: reviews@itouchwearables.com.
Bad battery
Battery don’t charge well. Keep turn off and on… my child enjoy it but I will do a return.
Response from Macy's
Hi Gina, we are very sorry about this experience. To better the battery's performance, please make sure to charge the watch directly to a laptop or a computer 2.5 hours uninterrupted. If this won't better the situation, please reach out to Macy's and process a return/refund presenting the receipt, or email us as reviews@itouchwearables.com, so we can assist you with the replacement. Thank you very much.
Waste of $$$$
I ordered this watch ,did an exchange 3 times and all the watches did not even charge in order to power it on. Finally gave up and returned for a refund!! It was a birthday gift for a 6 years old. Now she thinks her Aunty doesn't know how to select a functioning iTouch watch. Bad! I do not re commend it!
Recommends this product
Response from Macy's
Hi there! We are very sorry about this experience. Please email us at reviews@itouchwearables.com, so we can check on what we can offer to make niece happy. We look forward to hearing from you soon. Thank you very much.
I ordered a color and a different one arrived
I ordered a color and a different one arrived. I think it's very bad,
Response from Macy's
Yesik,
Thank you so much fr your review. We are sorry to hear about this mix up and ask you to please reach out to Macy's and they should correct this for you as soon as possible! If not, please email us at support@playzoom.com and we will be happy to help!
wrong color and design
I purchased 2 watches and both came in different colors and designs. so I will return them today. Because my son wants it very much I purchased it again hopefully they will come in correct color and design.
Recommends this product
Response from Macy's
Zuzu, Thank you so much for your review! We are sorry to hear about the mix up and would love to help! Please email us at support@playzoom.com and we will be happy to help! Thank you so much =)
wrong color and design
we ordered to gift someone but it came with wrong design and color, looks very old also.
Response from Macy's
Hi Sach, please email us at reviews@itouchwearables.com, along with the order number and a photo of the watch you have received, so we can have this checked and rectify the opportunity. Thank you very much.
My kids enjoying to the fullest
I love the safety products for my kids, kids can take pictures and videos short clips, we are really enjoying each time I thank Macy’s for a great product.
Response from Macy's
Hi Rico! Thanks for the review. We're really glad to know that your kids are enjoying the watch! We'll continue to work hard in providing great products for reviews like this. Thank you so much for being part of the iTouch Community, Rico!
Nice kids watch
I bought to give to my grandchildren (3 and 6 year old) for Christmas. They are very cute. I can’t want to hear their squeals of delight.
Response from Macy's
Hi! I'm sure they will love it! :) Thank you so much for being part of the iTouch Wearables Community!