DualBrew Hot and Iced Coffee Maker, Single-Serve, compatible with K-Cups and 12-Cup Drip Coffee Maker - CFP101
Product details
Web ID: 16701554They could do better
Had this for a year, switched back to Keurig. Why? There are brewing issues. First, always grounds in a full pot of coffee. I couldn’t get the balance of bold burnt tasting brew and weak coffee.. and no matter how much grounds I used, the pot always had grounds. So, I rarely used the filter and ground coffee. Second, the maker drips constantly. There’s a little slide handle to close the basket off but every time we go to brew something else we forget this is closed and it beeps loudly at us as a reminder. So much so that we’ve just stopped using the slider and constantly deal with coffee dripping everywhere. Then there’s the adapter for the k-cup pods. It works.. but the issue is the gap between the adapter and the bottom basket. So there’s always a teaspoon of whatever was last brewed in that basket.. not ideal when I drink normal coffee and my wife drinks nothing but flavored coffee. So my cups end up the lacroix of whatever she drank last unless I literally rinse both the adapter and basket between every flipping cup. It’s quite annoying. Finally, the brewer constantly seemed to get air bubbles in the system from refilling the water and I’d have to slam the unit around to work that out. For a device conceived for convenience it’s really anything but. It’s not all doom and gloom though, coffee tasted good that was brewed and the huge reservoir was nice to not have to constantly refill, I just felt between constant cleanup and rinsing it was getting old.
Customer review from sharkninja.com
Great for pods.. not sure about a full pot
It’s great for pods. But when I use it to make a full pot of coffee.. grounds end up in my coffee. I’m using Cafe Bustello and it’s happened three times now. Idk if I should return it
Customer review from sharkninja.com
Not hot long enough
Coffee maker is fine but our previous coffee make would keep the coffee hot literally for hours and this one doesn’t. The design is also pretty bulky. Coffee is fine just me being picky I guess.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thanks so much for sharing your feedback on the DualBrew Hot & Iced Coffee Maker. We’re glad to hear the coffee itself is hitting the mark, but we understand how important it is to keep your brew hot for longer. We appreciate your note on the design as well. Our team is always working to balance performance with space-saving features, and your input helps us improve. If you ever need tips on optimizing heat retention or have questions about the product, we’re here to help! Feel free to reach out to our Customer Care team anytime. Warm regards, Ninja Kitchen US
How do I renu the beeps sound as the brew is finished?
Customer review from sharkninja.com
Terrible.
Bought this just about a week ago and we have yet to figure out how to get it to brew, it’s brewing however it won’t actually brew the coffee only water comes out and it’s spraying everywhere and making a mess when we use it. Haven’t been able to figure it out at all. We bought refurbished thinking it would be fine because it was still from the company. But no. Waste of money
Customer review from Shark Ninja
Response from Shark Ninja
Hi there,,Thank you for taking the time to leave a review.,We’re truly sorry to hear that your coffee maker is only brewing water. We understand how frustrating this must be, and we want to help make things right. You can troubleshoot the issue you're experiencing using the link provided here: ,,https://support.sharkninja.ca/en-CA/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide-ca ,If you should need any further assistance, you can contact our Customer Service team at 1-855-520-7816. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.,Kind regards,,Ninja Kitchen CA.
Disappointed customer
I looked at this so carefully and it was great having pod and drip sadly my drip dosent work The reason I bought this for the kcup and drip and really sticks that the kcup dosent work really wish my kcup would work I have tried every kcup that out there and sometimes when the coffee drip it’s not hot so disappointed wish my coffee. Machine worked
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're disappointed to hear that your coffee maker isn’t working as expected and the difficulties you're facing .Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
Pod coffee maker parrot will not work. Sucks
Good coffee maker, just don't get it for the pod coffee. It will not work. We have tried every pod possible and it's a nightmare. This was the main reason we bought thise is to be able to use regular coffe or pod coffee.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there,\nThank you for sharing your experience. We’re really disappointed to hear that the pod brewing feature hasn’t worked as expected. We understand how disappointing that must be, especially since the ability to brew both grounds and pods is a key reason many choose the DualBrew.\nThe red light or brewing failure could be due to pod compatibility or positioning, but it shouldn’t be a recurring issue. We’d love the opportunity to troubleshoot this with you and help get things working properly. Please reach out to our Customer Support team at 1-800-365-0135 we’re here to help.\nWe appreciate your feedback and hope we can turn this around for you.\n\nWarm regards,\nNinja Kitchen US
Watered coffee
This coffee tastes like water. It brews immensely quick, so it just tastes like water most of the time. Super disappointing. I used the reusable coffee pods for both and it tastes better with my old and super basic keurig.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there,\nThank you for sharing your experience. We’re truly sorry to hear that your coffee has been coming out weak and watery. That’s definitely not the performance we aim to deliver, especially when using reusable pods with your favorite grounds.\nThe DualBrew is designed to brew both pods and grounds with full flavor, so we’d love the opportunity to help troubleshoot this with you. Sometimes adjusting the grind size, brew size, or pod placement can make a big difference. Our Customer Support team is here to help walk you through a few quick steps to improve your brew.\nPlease reach out to us at 1-800-365-0135 with your model and setup details — we’re committed to helping you get the best possible cup.\nThank you again for your feedback and for being part of the Ninja community.\n\nWarm regards,\nNinja Kitchen US