I've had to return my glasses 3 times! Prada logo on the side arm fell off- Second time the glasses arrived so bent that they were impossible to correct. Secondly 2 out of the 3 times the glasses arrived without a case! My third order arrived tonight, with a soft case. The description of the glass case clearly states the glasses come with a HARD case. I contacted customer service regarding the case. They were willing to credit my card 10%? What's a 10% discount when my $365 dollar glasses arrive in a card board box, bouncing around, un protected. I requested that Sunglass Hut simply mail me a case, and keep their 10% discount, which they didn't want any part of. Customer service is lacking! Overall the glasses fit great and are lightweight. As for the case issues and lack of packages protection during shipping that's another story!