We chose this backpack for its functionality and organization. It holds a laptop, tablet, folders and paraphernalia comfortably, the pockets are intuitively organized, yet it is not bulky. The zip down feature that a previous reviewer has mentioned is to be able lay the backpack flat without removing the laptop from its compartment for TSA screening. It has a velcro strap to secure the laptop from falling out - perhaps it was missing in the previous reviewer's piece. Looks are clean and professional, but could have done with a little oomph. Overall, an excellent product that we hope will hold well to long term use.