I bought my instinct solar watch about two years ago. I wore it for about a year and loved it! Until one day the battery got messed up so I put it in a drawer for about a year till I found it again. I reached out to see how to get the watch to last 30 days like normal instead of 2 days like it was lasting for. With all the quick help from garmin support, we couldn’t get it to work the way it should, I ended up sending it back for a refurbished one. Let me tell ya how presently surprised I was to get my watch back. I had to send back my old watch face but not the band or the charger. Less than a week went by and I got my “newly used” one today. They sent the watch, band, and charger! It truly looks like a brand new watch. Garmin truly stands behind their product and their customers. I couldn’t be happier!