Certain items are covered by warranty, as indicated. To obtain a copy of the warranty prior to purchase, please visit:
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Discarding after vacuuming is filthy. The debris somehow gets everywhere the few times I’ve used it. I truly hate this vacuum. I had the shark ninja for a few years and it worked fine. I don’t know why the navigator works like it’s cursed. The refuse tank is just terrible a bad design maybe. I wish I could return this but I never return things so I don’t keep receipts. ..","totalFeedbackCount":1,"totalPositiveFeedbackCount":1,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"49295037","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2hhcmtuaW5qYQ/6afdceed-e127-55d0-a780-23bd9a2ea79d","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2hhcmtuaW5qYQ/9d94b62c-c94d-56ce-a9d9-78bce948a41f","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Hi there,\nThank you for taking the time to leave a review. 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Please know that we appreciate you sharing this honest feedback, and we’ll make sure it’s passed along to the relevant internal teams for review.\nIn the meantime, we recommend checking out the self‑help guide below for general maintenance tips that may assist with your vacuum:\nhttps://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001ZiQX/xHomcmo8E7r1YdOZDrV5G2ahiQqv9DcBis5w511VzSM\nIf there’s anything more we can do to help or if you’d like to explore possible solutions, our Customer Care team is always here to support you\nhttps://support.sharkninja.com/contact-us\n\nKind regards,\nShark Clean.","department":"SharkNinja","responseSource":"mc-api","date":"Feb 25, 2026","sourceClientName":"sharkninja.com"}],"syndicationSource":{"name":"sharkninja.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/35479ea1-6427-4e2f-b6c7-c0d8155e7b7a"},"syndicated":true,"submissionTime":"Feb 25, 2026","incentivizedReview":false},{"reviewId":298651306,"productId":11245296,"authorId":"9172297611","userNickname":"Joyce","userLocation":"Vancouver WA","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Finally arrived and works great!","reviewText":"What a great vacuum! 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We appreciate you bringing this to our attention and will be sure to pass your feedback along to our team. In the meantime, we recommend trying the troubleshooting steps in the guide below, which may help improve performance:\nhttps://support.sharkninja.com/article/NV360-Series-Shark-Navigator-Lift-Away-Troubleshooting-Guide\nIf the issue continues, the guide will also direct you to our Customer Service team for further assistance.\n\nKind regards,\nShark Home","department":"SharkNinja","responseSource":"mc-api","date":"Jan 30, 2026","sourceClientName":"sharkninja.com"}],"syndicationSource":{"name":"sharkninja.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/35479ea1-6427-4e2f-b6c7-c0d8155e7b7a"},"syndicated":true,"submissionTime":"Jan 31, 2026","incentivizedReview":false},{"reviewId":376585425,"productId":11245296,"authorId":"inf15128284","userNickname":"kareliao_3296","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"5/5","reviewText":"Hepa filter and attachments are helpful.As long as you clean it the suction should stay strong. 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