Certain items are covered by warranty, as indicated. To obtain a copy of the warranty prior to purchase, please visit:
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The waste strap was fine. I liked the additional chest strap. I struggle with low back pain and had no issues caused by the pack. It was fully comfortable & functioned well. For those of you who like prints & unique colors, I purchased the Magnolia Print in Jubilee Blue. The blue is kind of a slate muted blue. It's pretty & fun! They had other colors & prints I considered too. If you backpack alone, this pack is not large enough for overnight trips. I also think it's not quite large enough for today's high school/college students who carry at least 3 books, notebooks, computer, & backpack. 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