Certain items are covered by warranty, as indicated. To obtain a copy of the warranty prior to purchase, please visit:
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If there's an issue, bring the item in store for help with your return.","California and Minnesota customers call 1-800-289-6229 for Free Shipping information."],"stateRestrictionMessage":"This item may not be shipped to Armed Forces Europe, Armed Forces Americas, Guam, Federated States of Micronesia, Palau, U.S. Virgin Islands, Northern Mariana, Armed Forces Pacific, Marshall Islands, Alaska, Puerto Rico, Hawaii, American Samoa","freeShippingMessages":["This item qualifies for Free Shipping with minimum purchase!"]},"relationships":{"taxonomy":{"categories":[{"name":"Electronics","url":"https://www.macys.com/shop/electronics?id=168970","type":"rootcategory","id":168970},{"name":"Speakers & Audio","url":"https://www.macys.com/shop/electronics/speakers-audio?id=325961","type":"homecategory","id":325961}],"defaultCategoryId":325961}},"imagery":{"images":[{"filePath":"4/optimized/27461544_fpx.tif","name":"27461544.fpx","showJumboSwatch":false,"swatchSpriteOffset":0,"swatchSpriteUrlIndex":0}],"smallImagesSprites":{"spriteUrls":["?&$b=MCY/swatches/&hei=75&wid=62&cropN=0,0,1,1&resMode=sharp2&fmt=jpeg&qlt=100,0&layer=0&size=62,75&anchor=0,0&layer=1&size=60,75&src=is{$b$4/optimized/27461544_fpx.tif}&anchor=0,0&posN=0.000000,0"],"imagesWidth":60,"imagesHeight":75,"imagesPerSprite":16}},"availability":{"checkInStoreEligibility":false,"available":false,"lowAvailability":false,"lowAvailabilityMessage":"Almost sold out","bopsAvailability":false,"bossAvailability":false,"storeAvailability":false},"traits":{"colors":{},"traitsMaps":{"upcMap":{}}},"protectionPlans":[],"urlTemplate":{"swatchSprite":"https://slimages.macysassets.com/is/image/MCY/","product":"https://slimages.macysassets.com/is/image/MCY/products/","video":"https://slimages.macysassets.com/is/content/MacysInc/","swatch":"https://slimages.macysassets.com/is/image/MCY/swatches/","videoPoster":"https://slimages.macysassets.com/is/image/MacysInc/"},"ccfp":{"ccfpEligible":true,"division":"71","messageAPR":"*With credit approval for qualifying purchases made on the Macy's Credit Card. Minimum payments required. As of __DATE__, Purchase APR: variable 16.59%-32.74% or non-variable 16.59%-23.99%. Minimum interest charge: up to $2.00. See card agreement for details including the APR applicable to you. Offer valid for consumer accounts in good standing.","chargePlanPDPDeptDetails":{"940":[{"eventDescription":"Electronics/Fitness/BTOffer 6","ticketTermCode":6,"eventStartDate":"01/01/2026","eventEndDate":"02/01/2027","minimumPurchase":299,"category":"furniture"},{"eventDescription":"Electronics/Fitness/BTOffer 12","ticketTermCode":12,"eventStartDate":"01/01/2026","eventEndDate":"02/01/2027","minimumPurchase":499,"category":"furniture"}]}},"holidayMessageEligible":false,"productReviews":[{"productId":18152955,"name":"Bose Home Speaker 500 with Built-In Amazon Alexa","description":"The Bose Home Speaker 500 fills any room with powerful sound. Inside the speaker, two custom drivers point in opposite directions to bounce sound off the walls, creating a soundstage wider than any other smart speaker.","productPageUrl":"https://www.macys.com/shop/product/bose-home-speaker-500-with-built-in-amazon-alexa?ID=18152955","imageUrl":"4/optimized/27461544_fpx.tif","reviewFamilyProducts":[18152955],"reviewStatistics":{"averageOverallRating":4.0,"ratingPercentage":80.0,"overallRatingRange":5,"ratingDistribution":[{"count":92,"ratingValue":1},{"count":43,"ratingValue":2},{"count":55,"ratingValue":3},{"count":152,"ratingValue":4},{"count":416,"ratingValue":5}],"totalReviewCount":758,"helpfulVoteCount":5432,"recommendedCount":0,"notRecommendedCount":0,"ratingsOnlyReviewCount":0,"reviewSources":["BV"]},"paginatedReviews":{"total":758,"limit":8,"offset":0,"reviews":[{"reviewId":286134708,"productId":18152955,"authorId":"z31y9l2znc5qrt2yao43dr5syj","userNickname":"Reject","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Had to return product for a working product","reviewText":"The speaker could not be set up from the instruction or the Bose App. After calling technical services it was determined there was a problem with the speaker","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Hello,\n\nI am sorry to hear that your speaker was not working the first time you've used it, but glad our team was able to identify the issue and assist you.\n\nIf you have any questions, or need further assistance, please do not hesitate to contact us again: https://bose.life/3rykPZR\n\nBest regards,\nLau - Customer Support","department":"Customer Support","responseSource":"6.20.24 - Sprinklr x BV Response Key","date":"Nov 18, 2024","sourceClientName":"bose.com"}],"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Nov 18, 2024","incentivizedReview":false},{"reviewId":285998986,"productId":18152955,"authorId":"z29prrhrv72yelyx0sycetyzny","userNickname":"johnpringles","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Amazing sound!","reviewText":"Great sound from a compact device! Also works with Google Home devices","totalFeedbackCount":4,"totalPositiveFeedbackCount":4,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Nov 13, 2024","incentivizedReview":false},{"reviewId":285692140,"productId":18152955,"authorId":"ztyio2u1bm0zl1685ub6br0lfj","userNickname":"Lemons","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Wanted to love it… :(","reviewText":"I bought this same model last year and after using it a couple times, the sound was awful. Bose was great about sending me a new one. However the 2nd one had exactly the same issue after just using it 1 time. I have multiple Bose products and have never had this issue. So sorry this didn’t work out for me.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Thanks for your review. We are sorry to hear about the sound issue you have encountered with your Bose Smart Speaker 500. Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. We kindly invite you to visit our support page for some troubleshooting steps here:\nhttps://www.bose.co.uk/en_gb/support/articles/HC2495/productCodes/bose_home_speaker_500/article.html\n\nAlternatively, please reach out to our social media support team for further assistance.\n\nRegards\n-Jolie - Customer Support","department":"Customer Service","responseSource":"6.20.24 - Sprinklr x BV Response Key","date":"Oct 30, 2024","sourceClientName":"bose.com"}],"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Oct 31, 2024","incentivizedReview":false},{"reviewId":285458413,"productId":18152955,"authorId":"2adgxs001novvchlgh612bqh6","userNickname":"Moe","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Fails Under Extended High-Volume Use","reviewText":"I am extremely disappointed with the Bose Smart Speaker 500. After using it at high volume for an extended period, the membranes of both speakers tore, rendering the speaker unusable. Since it’s beyond the 1-year warranty, there’s no option for repair or replacement. \r\n\r\nIt’s frustrating that a speaker designed for music enthusiasts cannot handle high-volume usage without the membranes tearing. This reflects poor design choices, as a premium speaker should be able to withstand extended high-volume play. I expected much more durability from a product like this, and I’m very dissatisfied with this purchase.\r\nIt's frustrating that a speaker designed for music enthusiasts cannot handle high volumes for extended periods without breaking. This issue makes me question the durability and thoughtfulness of the product's design. A premium speaker should be able to withstand high-volume usage, and this failure is simply unacceptable.\r\n\r\nI expected much more from Bose, and I’m left feeling that this purchase was a waste of money.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"Tore Membrane of the Speaker Due to high volume usage","photoId":"15348528","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/6389dd6f-4e27-52f9-9413-b11dd393eb85","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/ac89de7c-b2d3-5e3b-8589-07c8159f4836","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Hello Moe,\n\nI am sorry to hear about your hardware issue with your Home Speaker 500, after using it at high volume for extended period.\n\nI invite you to contact our support team in order to discuss your repair options. You can find our details here: https://bose.life/3rykPZR\n\nBest regards,\nLau - Customer Support","department":"Customer Support","responseSource":"6.20.24 - Sprinklr x BV Response Key","date":"Oct 20, 2024","sourceClientName":"bose.com"}],"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Oct 20, 2024","incentivizedReview":false},{"reviewId":283665151,"productId":18152955,"authorId":"dswrpdj0pikd0839r0r7t90ou","userNickname":"Mazandpaul","ratingsOnly":false,"rating":4,"ratingRange":5,"recommended":false,"title":"Great sound, poor linking","reviewText":"Bought a second bose 500 to pair with our first one.\r\nThey do not like to connect for long, dropping out and being a really frustrating experience. The app doesnt help either, being unreliable.\r\nCome on bose, alot of money spent and doesnt work properly??!!\r\nSORT IT OUT.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_GB","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Aug 08, 2024","incentivizedReview":false},{"reviewId":283406918,"productId":18152955,"authorId":"ef9tg1kz4j2y0zvbhwj9wxuj1","userNickname":"Varman","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Poor Bass","reviewText":"I expected that this product, being Bose would have reasonable bass but did not expect that the bass would start rattling/cracking at modest volumes. Very disappointed!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_AU","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Aug 01, 2024","incentivizedReview":false},{"reviewId":283101481,"productId":18152955,"authorId":"2y5gl5e9rgqbh15apdgl5umax","userNickname":"Elms999","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Fantastic product","reviewText":"Just what expected from bose amazing looks and sound quality.","totalFeedbackCount":3,"totalPositiveFeedbackCount":2,"totalNegativeFeedbackCount":1,"featured":false,"contentLocale":"en_GB","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Jul 23, 2024","incentivizedReview":false},{"reviewId":283001022,"productId":18152955,"authorId":"za9sc4zi9o1kghih3nyip940vq","userNickname":"lmemo","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"perfect speaker","reviewText":"great sound, nice design its perfect for any space","totalFeedbackCount":1,"totalPositiveFeedbackCount":1,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"at chimy","photoId":"14330694","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/3ba13516-9415-5ddb-92df-3735a418350e","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/a0efd752-cf52-5df3-93a4-896a03f1f2e0","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Jul 19, 2024","incentivizedReview":false}]},"reviewsWithPhotos":{"totalReviewsWithPhotos":41,"totalPhotos":57,"limitPhotos":12,"offsetPhotos":0,"reviews":[{"reviewId":285458413,"productId":18152955,"authorId":"2adgxs001novvchlgh612bqh6","userNickname":"Moe","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Fails Under Extended High-Volume Use","reviewText":"I am extremely disappointed with the Bose Smart Speaker 500. After using it at high volume for an extended period, the membranes of both speakers tore, rendering the speaker unusable. Since it’s beyond the 1-year warranty, there’s no option for repair or replacement. \r\n\r\nIt’s frustrating that a speaker designed for music enthusiasts cannot handle high-volume usage without the membranes tearing. This reflects poor design choices, as a premium speaker should be able to withstand extended high-volume play. I expected much more durability from a product like this, and I’m very dissatisfied with this purchase.\r\nIt's frustrating that a speaker designed for music enthusiasts cannot handle high volumes for extended periods without breaking. This issue makes me question the durability and thoughtfulness of the product's design. A premium speaker should be able to withstand high-volume usage, and this failure is simply unacceptable.\r\n\r\nI expected much more from Bose, and I’m left feeling that this purchase was a waste of money.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"Tore Membrane of the Speaker Due to high volume usage","photoId":"15348528","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/6389dd6f-4e27-52f9-9413-b11dd393eb85","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/ac89de7c-b2d3-5e3b-8589-07c8159f4836","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Hello Moe,\n\nI am sorry to hear about your hardware issue with your Home Speaker 500, after using it at high volume for extended period.\n\nI invite you to contact our support team in order to discuss your repair options. You can find our details here: https://bose.life/3rykPZR\n\nBest regards,\nLau - Customer Support","department":"Customer Support","responseSource":"6.20.24 - Sprinklr x BV Response Key","date":"Oct 20, 2024","sourceClientName":"bose.com"}],"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Oct 20, 2024","incentivizedReview":false},{"reviewId":283001022,"productId":18152955,"authorId":"za9sc4zi9o1kghih3nyip940vq","userNickname":"lmemo","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"perfect speaker","reviewText":"great sound, nice design its perfect for any space","totalFeedbackCount":1,"totalPositiveFeedbackCount":1,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"at chimy","photoId":"14330694","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/3ba13516-9415-5ddb-92df-3735a418350e","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/a0efd752-cf52-5df3-93a4-896a03f1f2e0","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Jul 19, 2024","incentivizedReview":false},{"reviewId":282142238,"productId":18152955,"authorId":"z78lrstygb1mllmssxpmw7op9w","userNickname":"Manzanita","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Love the quality sound","reviewText":"This is beautiful I bought it for my husband and he loves it ❤️we are a Bose family.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"14079617","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/a38cdbff-ddc3-5409-9c48-dfe83789e843","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/bfadc82d-ee67-5f73-9fc7-4afc85ec2a2b","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Jun 22, 2024","incentivizedReview":false},{"reviewId":279433605,"productId":18152955,"authorId":"zu5ycpig4l110kijep0dlix84p","userNickname":"Nash","ratingsOnly":false,"rating":4,"ratingRange":5,"recommended":false,"title":"Incomplete documentation and instructions","reviewText":"The bluetooth set-up was more problematic than IU expected so it took a couple of days to discover a source of interrference that prevented smooth pairing and connection. Once that hurdle was hurdled, I am REALLY loving the rich sound that is comparable to anything I have heard. I still think the app is underdeveloped. There is no instruction for setting presets \"channels\"? I don';t know and no info is included - how does that get missed on the way to market?Whoa, time to pump some brakes somewhere.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"almost perfect value","photoId":"13213505","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/271f2ba8-ade6-573d-93bd-5e86c00279f4","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/8189e9ff-11ee-59b1-a86f-b39a4c4be63d","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Mar 27, 2024","incentivizedReview":false},{"reviewId":278676179,"productId":18152955,"authorId":"z5r5bcbmjvwsxuefomwnx88nm8","userNickname":"Steveg55","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Incredible Sound","reviewText":"I purchased this recently as my Bose Soundtouch finally bit the dust after 12years. Incredible sound,more sleek and the sound is incredible!!!…..I own a Bose PAS and have been a big fan for many years. It was a no brainer.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"12939465","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/8f699836-bc96-5ebc-b7b3-388d6242328c","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/f676c61c-05af-570e-a268-c63cf89b0e09","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Mar 01, 2024","incentivizedReview":false},{"reviewId":270507194,"productId":18152955,"authorId":"l8fzw4qqsrkpy4xtt5myozkg6","userNickname":"Dave","ratingsOnly":false,"rating":3,"ratingRange":5,"recommended":false,"title":"Some Frustrations, But also excellent positives.","reviewText":"My original generation one Amazon Echo finally gave it up. I love that thing. It played my music and read my Kindle Books to me. I've had other Echos, put experienced problems with this. So I decided to go with the best and got the Bose Smart Speaker 500.\r\n\r\n5 Stars! It can play all of my music from my extensive Amazon Music Library and it sounds awesome.\r\n\r\nI docked my overall rating two stars because the Bose won't read my Kindle Books. If that is important to you, that's a no go. It will start a book, or pickup where I left off on another device: but then cuts out prematurely. So that a huge frustration if you are a kindle fan and like the ability to have them read to you.\r\n\r\nBut, the Bose will play all my music with no problems so its worth it for that to me. After experiencing the problem with the Kindle books I found documentation saying it is not able to read them through. I probably would have chosen a different route if I knew that before the purchase. I'm still in my return window, but being able to listen to my extensive music amazon music library is most important so I'm keeping it for that.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"My Bose 500","photoId":"10541633","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/26051455-1124-5811-889e-9bfea15e73d3","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/3c1ef5db-b000-513f-87a1-39de16262762","sizeId":"thumbnail"}}},{"caption":"My Bose with my Original Amazon Echo","photoId":"10541634","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/20a0ab46-d2bd-585b-a5ad-6163de0ba6c1","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/597038b1-72aa-5696-85b6-2cf202fb424d","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Hi Dave, I'm pleased you're loving the sound of your Smart Speaker 500! I do apologize for the difficulty reading Kindle books, does it permanently stop? Are you unable to resume by asking \"Alexa, resume\"? Please try a product reset https://bose.life/46Ar8fu or Wi-Fi router reboot to help clear any underlying issues. However, I'm glad you've faced no issues when using the Bose Music app and playing your music through the integrated Amazon Music service. If you have any further queries or questions that we can help you with, please do get in touch at https://bose.life/3iazBx7 directly, so we can assist you.\nThanks,\nSam - Customer Support","department":"Global Customer Service","responseSource":"Workbench","name":"Sam F","date":"Jul 04, 2023","sourceClientName":"bose.com"}],"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Jun 12, 2023","incentivizedReview":false},{"reviewId":269962907,"productId":18152955,"authorId":"pvpinu3rqwhfsevsqt4bwyf7q","userNickname":"Grace127","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Best Mother's Day Gift Ever!","reviewText":"My daughter blessed me with this awesome sound system that fills my modest size living, even at high volumes the speaker maintains its sound quality. A must-have for one that appreciates excellent sound engineering.","totalFeedbackCount":3,"totalPositiveFeedbackCount":3,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"Mother's Day","photoId":"10408116","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/7a741583-b9a5-5fb9-b038-28913cc9d3dc","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/ef8c7026-67a9-5a64-bce5-d21845ecdb07","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"May 26, 2023","incentivizedReview":false},{"reviewId":267436248,"productId":18152955,"authorId":"i0nobrez46x7b04gqwh4o72nj","userNickname":"Shakeelzahoor","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Great sound","reviewText":"I purchased this about a month ago and I am very happy with my purchase the sound quality is extremely good with perfect bass","totalFeedbackCount":1,"totalPositiveFeedbackCount":1,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"9760599","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/c61220c3-1538-587b-a486-5bd135b0ade5","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/deddc039-620a-5061-8781-f18a0fb985d2","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Mar 11, 2023","incentivizedReview":false},{"reviewId":265240704,"productId":18152955,"authorId":"1wxdp38jihjrltivzl9bgkta6","userNickname":"jojo","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Great product. Amazing sound!!!","reviewText":"i bought this as a Christmas gift to my wife. She never stopped using it. We have two other Bose Soundlike II and a Soundlink Micro but the Bose Smart 500 is beyond better. Thanks for making amazing products!","totalFeedbackCount":3,"totalPositiveFeedbackCount":3,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_CA","photos":[{"caption":"our new Bose speaker. Welcome to our home!","photoId":"9394309","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/e1433963-b619-556d-b60b-26a09b14e21d","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/3afa4f2e-4c49-55a7-a59d-eb4beadd7d10","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Jan 08, 2023","incentivizedReview":false},{"reviewId":263522524,"productId":18152955,"authorId":"e1wfgv58hlzegp5cpj9xa6gxk","userNickname":"MLM","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Consistently Frustrating","reviewText":"The sound is great .. when it works. Setting it up was quick and easy, that lasted about two days and then it would not stay connected to the voice assistant without going through the reset. Then it wouldn’t work without doing a full factory reset. Okay, so it is a little glitchy. Still wouldn’t work consistently after a factory reset so Bose sent a replacement unit. Second unit is also glitchy, just had to do another reset for the third time after the first week of use. Different set of error messages this time, but same lack of consistency in usability. It shouldn’t need to go through a reboot and/or reset every two to three days to work properly. \r\n*Does not stay connected to a voice assistant\r\n*Does not keep preset stations, they disappear and then when trying to set the preset again a message “cannot be preset” appears even though it was a preset station before\r\n*Bypassing the voice assistant to control through the app has also been inconsistent, attaching photos of the two most recent error messages when trying to control through the app. \r\nCompletely frustrating product that is not worth the hassle.","totalFeedbackCount":3,"totalPositiveFeedbackCount":3,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"9182690","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/50b0ce42-65d4-57ed-b663-eea1479dbc70","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/155c8d5f-125c-5722-b7e2-fc487fb9e9c1","sizeId":"thumbnail"}}},{"photoId":"9182691","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/f91dfc30-843f-561e-8bcd-a56b5e3af7ff","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86Ym9zZQ/922b5612-6b7d-560d-b986-5078efddc626","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Hello, I am glad that you are enjoying the sound quality of the Home Speaker 500. I am sorry to hear that you have been experiencing issues with the voice assistant service. I understand that you have tried a factory reset on the product, however I do recommend that you try removing Alexa from the app fully and then adding it back again, you can follow the steps here: https://bose.life/3F56SG0. \nIf that does not resolve the issue, please ensure that the email address tied to your Bose Music account is the same email address you used for your Amazon account. \n\nShould you need further assistance, please feel free to contact our technical support teams who will be more than happy to assist you.\n\nLiam - Customer support","department":"Customer support","responseSource":"Sprinklr Integration","name":"Nelson Penney","date":"Dec 04, 2022","sourceClientName":"bose.com"}],"syndicationSource":{"name":"bose.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/bb11ffeb-0988-4f8b-afdb-e8299815c51d"},"syndicated":true,"submissionTime":"Dec 01, 2022","incentivizedReview":false}]},"generatedSummary":{"summary":"* The speaker delivers powerful and immersive audio with deep bass and clear treble.\n* Users praise the speaker's sleek and compact design, as well as the ease of setup and use through the Bose Music app.\n* The integration of Alexa voice assistant is seen as a valuable addition.\n* Some customers have experienced issues with connectivity and compatibility.\n* Customers note the lack of multi-room functionality and limited physical controls as drawbacks.","type":"TEXT","title":"REVIEW_SUMMARY","detail":"BULLET_FORMAT_SUMMARY","disclaimer":"This summary is generated by artificial intelligence based on customer reviews"}}]}],"meta":{"tags":{"canonical":"/shop/product/bose-home-speaker-500-with-built-in-amazon-alexa?ID=18152955"},"analytics":{"data":{"page_type":"product","t_category_id":["325961"],"t_category_name":["Speakers & Audio"],"is_big_ticket":["false"],"is_big_ticket_v2c":["false"],"product_id":["18152955"],"product_low_availability":["false"],"product_availability_message":["This product is currently unavailable"],"product_name":["Home Speaker 500 with Built-In Amazon Alexa"],"product_type":["single item"],"product_original_price":["0"],"product_shipping_surcharge":["0.0"],"product_price":["0"],"product_pricing_state":["ZERO"],"product_rating":["4.0"],"product_reviews":["758"],"product_video":["false"],"product_gwp_available":[],"product_pwp_available":[],"true_fit_eligible":["false"],"findation_eligible":["false"],"product_brand":["Bose"],"consolidated_product":"false","gdp_eligible":"false"}},"soastapageinfo":{"site":"GCP","appserver":"UNKNOWN_CLONE","timestamp":"04/14/2026 07:24:43 EDT","release":"localhost","releaseDate":"2026-03-24T20:55:59.629Z","version":"3.212.0"}},"productMktData":{"@context":"http://schema.org","@type":"Product","name":"Home Speaker 500 with Built-In Amazon Alexa","category":"Electronics","brand":{"@type":"Brand","name":"Bose"},"image":["https://slimages.macysassets.com/is/image/MCY/products/4/optimized/27461544_fpx.tif"],"productID":18152955,"url":"https://www.macys.com/shop/product/bose-home-speaker-500-with-built-in-amazon-alexa?ID=18152955","description":"The Bose Home Speaker 500 fills any room with powerful sound. Inside the speaker, two custom drivers point in opposite directions to bounce sound off the walls, creating a soundstage wider than any other smart speaker.","offers":[{"@type":"Offer","price":"0.00","priceCurrency":"USD","availability":"http://schema.org/OutOfStock"}],"reviews":[{"@type":"Review","author":{"@type":"Person","name":"Reject"},"datePublished":"2024-11-18","name":"Had to return product for a working product","description":"The speaker could not be set up from the instruction or the Bose App. After calling technical services it was determined there was a problem with the speaker","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":1,"worstRating":"1"}},{"@type":"Review","author":{"@type":"Person","name":"johnpringles"},"datePublished":"2024-11-13","name":"Amazing sound!","description":"Great sound from a compact device! 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Since it’s beyond the 1-year warranty, there’s no option for repair or replacement. It’s frustrating that a speaker designed for music enthusiasts cannot handle high-volume usage without the membranes tearing. This reflects poor design choices, as a premium speaker should be able to withstand extended high-volume play. I expected much more durability from a product like this, and I’m very dissatisfied with this purchase.It's frustrating that a speaker designed for music enthusiasts cannot handle high volumes for extended periods without breaking. This issue makes me question the durability and thoughtfulness of the product's design. A premium speaker should be able to withstand high-volume usage, and this failure is simply unacceptable.I expected much more from Bose, and I’m left feeling that this purchase was a waste of money.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":1,"worstRating":"1"}},{"@type":"Review","author":{"@type":"Person","name":"Mazandpaul"},"datePublished":"2024-08-08","name":"Great sound, poor linking","description":"Bought a second bose 500 to pair with our first one.They do not like to connect for long, dropping out and being a really frustrating experience. 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