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We want to make this right for you, so you can expect to hear from our team shortly.\n    <img src=\"https://s3.amazonaws.com/stratos-logos/logos/Samsonite-US.png\" alt=\"Samsonite-US\" title=\"Samsonite-US\" style=\"display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;\" />\n<!--[if ReviewResponse]><![endif]-->","department":"Samsoniteproductexpert","responseSource":"Review Response","date":"Mar 29, 2026","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Mar 29, 2026","incentivizedReview":false}]},"reviewsWithPhotos":{"totalReviewsWithPhotos":125,"totalPhotos":254,"limitPhotos":12,"offsetPhotos":0,"reviews":[{"reviewId":275482631,"productId":20507583,"authorId":"zml8iyvpdujb3i5mnfaru3fd87","userNickname":"PhilLBNY","userLocation":"Long Island New York","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Pocket came apart","reviewText":"I bought this less than a year ago.  I figured I’d spend a bit more and get better quality.  Sadly that isn’t true.  The exterior pocket came sewing came apart.  Don’t get me wrong. I like the bag.  The pockets are great. The interior storage is good. I like that straps to tie down on the inside and the packing cube is great if you have dress shirts or a suit to take with you.   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I’m very impressed.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"dataValuesJSONMap":{},"contentLocale":"en_US","photos":[{"photoId":"22177158","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/248b2d59-36b1-5f32-98c1-9cc4c769e7db","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/50d9f590-8b35-593a-a644-f5eace996961","sizeId":"thumbnail"}}},{"photoId":"22177159","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/b8739f93-77c8-55ce-bf27-bc011be32a18","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/65f22bfa-0162-5bd8-9679-26655d99edc4","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Mar 20, 2026","incentivizedReview":false},{"reviewId":299494601,"productId":20592786,"authorId":"340130465","userNickname":"LYNNE","ratingsOnly":false,"rating":3,"ratingRange":5,"recommended":false,"title":"It looks really good but...","reviewText":"I got a really great deal for the large size suitcase and it looks really good. However,  on the website it says the suitcase is 9.4 lbs. When it came I weighed it and it showed 12.5 lbs empty, and when I checked the tag it says 11.3 lbs.  I'm traveling for 2 weeks. 12.5 lbs takes a chunk out of my allowable weight.   I recommend if the weight doesn't matter to you.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"22152120","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/2b749c7e-7b74-5483-b33a-d9891353be9a","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/54f1f884-05eb-5ca3-af13-db212c0affcd","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nThank you for this feedback! We&#39;re sorry to hear that this did not meet your expectations. We want to make sure that you&#39;re satisfied with your purchase, so we will reach out shortly to see if there&#39;s anything we can do to assist and make this right for you.\n    <img src=\"https://s3.amazonaws.com/stratos-logos/logos/Samsonite-US.png\" alt=\"Samsonite-US\" title=\"Samsonite-US\" style=\"display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;\" />\n<!--[if ReviewResponse]><![endif]-->","department":"Samsoniteproductexpert","responseSource":"Review Response","date":"Mar 22, 2026","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Mar 18, 2026","incentivizedReview":false},{"reviewId":274709476,"productId":20507577,"authorId":"zh5muqzwsuf2zj7ovrrxk5frmv","userNickname":"Magrose","userLocation":"Brooklyn, New York","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Broken zipper and wheel","reviewText":"After only two plane trips, the zipper is broken and one of the wheels has fallen off. 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We want to make this right for you, so you can expect to hear from our team shortly.","department":"Samsonite US Care Team","responseSource":"mc-api","date":"Mar 19, 2026","sourceClientName":"samsonite.com"}],"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Mar 16, 2026","incentivizedReview":false},{"reviewId":270734467,"productId":20507591,"authorId":"kupfwwp55f8duwxcj691e7rma","userNickname":"anonymous","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"love it","reviewText":"[This review was collected as part of a promotion.] My Samsonite suitcase has quickly become one of my favorite travel essentials. The build quality is exactly what you’d expect from Samsonite—solid, reliable, and impressively durable. The shell absorbs impacts without showing wear, and the zippers and handles feel sturdy and well-engineered.\r\n\r\nThe interior layout is smart and practical, with plenty of space, compression straps, and pockets that make packing surprisingly effortless. The wheels are exceptionally smooth—gliding across airports, sidewalks, and hotel lobbies with almost no effort. 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I have bought less expensive brands and they get damaged quickly and more expensive that are actually at par with Samsonite, they are not worth the extra cost. Samsonite offers the right value for the price.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Aug 13, 2025","incentivizedReview":true},{"reviewId":267646587,"productId":20592786,"authorId":"awdsutbx2aa5g7pvh37lpdbju","userNickname":"T. 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Given as a gift; great for day outings and as a carryon for a plane or train!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jul 12, 2025","incentivizedReview":true},{"reviewId":266931915,"productId":20592786,"authorId":"as090gaaycv6vnu2t3jk7spkb","userNickname":"bmaul","userLocation":"SC","ratingsOnly":false,"rating":2,"ratingRange":5,"recommended":false,"title":"Eh. Definitely not worth the price.","reviewText":"[This review was collected as part of a promotion.] I'll start with the positives.\nIt's a beautiful bag with sturdy material. I appreciate the different sections and the water bottle pocket.\nHowever, (the negatives) after packing a small bag of travel sized medicines in the front slip pocket, and my Windows Surface, 2 files, a mouse, and a small B5 notebook, fitting anything in the middle section will be a chore. I was able to cram my Surface charger and a small bag of snacks in the bottom and a power bank into the zippered wall pocket, but I won't be able to get much more in there, probably just my wallet. The middle section is too narrow and the fabric has no give whatsoever. I can't even use the two slip pockets because nothing will slide into them. Again, zero give to the fabric. \nIt's a nice looking bag but if I had it to do over again, I would have bought something else. 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I’m really surprised, that with all the thoughtful parts of this bag, that someone could approve the low quality and poor design of what you need to make a backpack functional.","totalFeedbackCount":3,"totalPositiveFeedbackCount":3,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"16072855","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/e5f67132-fc84-5875-a905-d3a9aaccedf5","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/62d9b71d-7341-5380-8da0-2e267444aa78","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.","department":"Samsonite US Care Team","responseSource":"mc-api","date":"Jun 29, 2025","sourceClientName":"samsonite.com"}],"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jun 27, 2025","incentivizedReview":true},{"reviewId":266340885,"productId":20592786,"authorId":"b9hn8j3xw5ja9ds5uctn7za98","userNickname":"Patel","userLocation":"IL","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":true,"title":"Overall good,","reviewText":"[This review was collected as part of a promotion.] It did not fit laptop 18in the west of time as per website 22in","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"15982412","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/050f33eb-ad39-53a5-b339-905dbded7888","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/d13ccad1-4abe-55ad-9186-9e3be760eeb2","sizeId":"thumbnail"}}},{"caption":"Not for 18 in laptop","photoId":"15982413","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/6d20e470-cf1c-54c8-9442-5a18f436807e","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/ee03d67f-58ba-53be-b5dc-eb29a29d803f","sizeId":"thumbnail"}}},{"photoId":"15982414","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/d1dbe0bc-57c9-53fc-9869-d527b8984e64","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/91aa85be-7408-5d85-9270-c0aae426d071","sizeId":"thumbnail"}}},{"photoId":"15982415","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/789c978d-ed4c-5789-9182-614e054ae3f9","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/6ceea43f-e87b-5f8e-b352-803eb43f9a4c","sizeId":"thumbnail"}}},{"photoId":"15982416","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/16cc4342-9a60-5541-a48c-2b45e561ad54","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/f3564f68-9fb6-5993-9b1e-a40d2f831b48","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.","department":"Samsonite US Care Team","responseSource":"mc-api","date":"Jun 15, 2025","sourceClientName":"samsonite.com"}],"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jun 15, 2025","incentivizedReview":true},{"reviewId":266200991,"productId":20592786,"authorId":"9jbxuov4qfmk4mf336myhwqc7","userNickname":"Lydia","userLocation":"Wisconsin","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Great for a habitual over packer","reviewText":"[This review was collected as part of a promotion.] Worth every penny. I always over pack and was nervous to use this for a recent work conference…but let me tell you it fit more than I needed it to and still had room to move things around! So easy to quickly pack up and take on the go, not bulky or heavy at all. The straps were extremely comfortable, too, and I swear I kept finding new pockets! Very excited to use this on my upcoming trip to Italy.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"15947460","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/36bf8822-8893-5e8b-966c-60848c75560a","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/67ece0d1-a0ab-5637-8ebf-dbe5505a8521","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jun 09, 2025","incentivizedReview":true},{"reviewId":260390666,"productId":20592786,"authorId":"inf8543626","userNickname":"alexisastylegirl_9118","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Suitcase in a backpack","reviewText":"[This review was collected as part of a promotion.] The quality of the backpack is great. It’s more like luggage than a typical backpack with all of the storage solutions inside. This would be so great for short trips where you just need a carry on or backpack only depending on the airline. 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It holds a lot of clothing and it looks like 1 million bucks. I would buy one again if I never need one.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"dataValuesJSONMap":{},"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Nov 25, 2025","incentivizedReview":false},{"reviewId":295948690,"productId":20507568,"authorId":"33368038682","userNickname":"Mike R","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Must have","reviewText":"I love the  Samsonite Silhouette 20.5 Travel Duffel bag. I have tried many bags over the years and this is on the top of my list when I travel. 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The exterior pocket came sewing came apart.  Don’t get me wrong. I like the bag.  The pockets are great. The interior storage is good. I like that straps to tie down on the inside and the packing cube is great if you have dress shirts or a suit to take with you.   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The second time using this carry on the pull up handle broke. At the airport! Not only that but it falls over when it’s filled full. And you cannot have a LV duffle on it comfortably. This is such a stupid bag. I looked at using the warrenty but it is such a long and detailed process it’s just not worth the hassle. Everything about this bag makes me mad at this point.","totalFeedbackCount":8,"totalPositiveFeedbackCount":5,"totalNegativeFeedbackCount":3,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"16070482","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/891fd26d-465d-5f58-b472-fa5da57fde4d","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/c581e79c-cdbf-51fd-b254-ac496bc7db24","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.","department":"Samsonite US Care Team","responseSource":"mc-api","date":"Jun 26, 2025","sourceClientName":"samsonite.com"}],"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jun 27, 2025","incentivizedReview":false},{"reviewId":265019813,"productId":20507577,"authorId":"inf1766180","userNickname":"estherid637_4855","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Where shall we go.","reviewText":"[This review was collected as part of a promotion.] So sleek and stylish!! Easy to roll in all directions, which makes is easy to travel with! 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Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.","department":"Samsonite US Care Team","responseSource":"mc-api","date":"Jun 26, 2025","sourceClientName":"samsonite.com"}],"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jun 27, 2025","incentivizedReview":false},{"reviewId":266616593,"productId":20592786,"authorId":"lnnx0359e9t1rupaawoxkpl46","userNickname":"Gulmira","userLocation":"Kazakhstan","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Silhouette 18 Softside","reviewText":"[This review was collected as part of a promotion.] I really liked the suitcase. It's convenient, maneuverable and quite light. 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Easy to roll in all directions, which makes is easy to travel with! Super spacious and has all the fancy fastens inside to keep everything neat! Not to mention the lock to keep things safe! The magnetic tag is such a beautiful touch to a great traveling bag!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"15661589","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/61f9f3dd-3d46-5335-b48e-965268f9e2b8","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/5fd9285a-05b0-5f60-acb2-069cc370e174","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Apr 28, 2025","incentivizedReview":true},{"reviewId":289876288,"productId":20507577,"authorId":"12335413177","userNickname":"tnathan","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Macys doesn't measure?","reviewText":"Macy's has the wrong size listed on their website. 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We&#39;re sorry to hear that this did not meet your expectations. We want to make sure that you&#39;re satisfied with your purchase, so we will reach out shortly to see if there&#39;s anything we can do to assist and make this right for you.\n    <img src=\"https://s3.amazonaws.com/stratos-logos/logos/Samsonite-US.png\" alt=\"Samsonite-US\" title=\"Samsonite-US\" style=\"display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;\" />\n<!--[if ReviewResponse]><![endif]-->","department":"Samsoniteproductexpert","responseSource":"Review Response","date":"Apr 13, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Apr 11, 2025","incentivizedReview":false}]},"generatedSummary":{"summary":"* The product appears to be a high-quality, durable carry-on suitcase with a spacious interior, thoughtful design features, and smooth maneuverability.\n* Customers praised its lightweight yet sturdy construction, stylish appearance, and convenient extras like a tech kit pouch and laptop sleeve.\n* While a few reported isolated issues with the zipper or handle, the majority of customers were highly satisfied, describing it as the \"perfect\" or \"best\" suitcase they've owned.","type":"TEXT","title":"REVIEW_SUMMARY","detail":"BULLET_FORMAT_SUMMARY","disclaimer":"This summary is generated by artificial intelligence based on customer reviews"}},{"productId":20507580,"name":"Samsonite Silhouette 18 Expandable Medium Softside Check-in Spinner","description":"Inspired by a legacy rooted in style and practicality, silhouette 18 is a homage to a modern yet timeless design aesthetic, with our best-in-class features and organization.","productPageUrl":"https://www.macys.com/shop/product/samsonite-silhouette-18-expandable-28-check-in-spinner?ID=20507580","imageUrl":"9/optimized/30942549_fpx.tif","reviewFamilyProducts":[20507577,20507580,20507583,20592786,20507574],"reviewStatistics":{"averageOverallRating":4.5,"ratingPercentage":90.0,"overallRatingRange":5,"ratingDistribution":[{"count":6,"ratingValue":1},{"count":1,"ratingValue":2},{"count":4,"ratingValue":3},{"count":10,"ratingValue":4},{"count":75,"ratingValue":5}],"totalReviewCount":96,"helpfulVoteCount":24,"recommendedCount":31,"notRecommendedCount":7,"ratingsOnlyReviewCount":14,"reviewSources":["BV"]},"paginatedReviews":{"total":82,"limit":8,"offset":0,"reviews":[{"reviewId":275524223,"productId":20592786,"authorId":"zmo1tqgohq634gohatokisnq2b","userNickname":"C-line","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Rolls like a dream!","reviewText":"[This review was collected as part of a promotion.] Great bag.  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The magnetic tag is such a beautiful touch to a great traveling bag!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"15661589","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/61f9f3dd-3d46-5335-b48e-965268f9e2b8","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/5fd9285a-05b0-5f60-acb2-069cc370e174","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Apr 28, 2025","incentivizedReview":true},{"reviewId":260463143,"productId":20507580,"authorId":"inf5969108","userNickname":"amarsh_2762","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Travel Redefined","reviewText":"[This review was collected as part of a promotion.] The Samsonite Silhouette 18 Softside Medium Spinner is a game-changer for frequent travelers. 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I figured I’d spend a bit more and get better quality.  Sadly that isn’t true.  The exterior pocket came sewing came apart.  Don’t get me wrong. I like the bag.  The pockets are great. The interior storage is good. I like that straps to tie down on the inside and the packing cube is great if you have dress shirts or a suit to take with you.   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We want to make sure that you&#39;re satisfied with your purchase, so we will reach out shortly to see if there&#39;s anything we can do to assist and make this right for you.\n    <img src=\"https://s3.amazonaws.com/stratos-logos/logos/Samsonite-US.png\" alt=\"Samsonite-US\" title=\"Samsonite-US\" style=\"display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;\" />\n<!--[if ReviewResponse]><![endif]-->","department":"Samsoniteproductexpert","responseSource":"Review Response","date":"May 11, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"May 10, 2025","incentivizedReview":false},{"reviewId":265019813,"productId":20507577,"authorId":"inf1766180","userNickname":"estherid637_4855","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Where shall we go.","reviewText":"[This review was collected as part of a promotion.] So sleek and stylish!! Easy to roll in all directions, which makes is easy to travel with! Super spacious and has all the fancy fastens inside to keep everything neat! Not to mention the lock to keep things safe! The magnetic tag is such a beautiful touch to a great traveling bag!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"15661589","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/61f9f3dd-3d46-5335-b48e-965268f9e2b8","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/5fd9285a-05b0-5f60-acb2-069cc370e174","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Apr 28, 2025","incentivizedReview":true},{"reviewId":260463143,"productId":20507580,"authorId":"inf5969108","userNickname":"amarsh_2762","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Travel Redefined","reviewText":"[This review was collected as part of a promotion.] The Samsonite Silhouette 18 Softside Medium Spinner is a game-changer for frequent travelers. Its spacious interior, complete with a removable packing cube, makes organizing a breeze. The exterior and top stash pockets are perfect for quick access to essentials like a passport or electronics. I love the TSA-integrated lock, which adds peace of mind without the need for an extra lock. The standout feature, however, is the smooth-spinning wheels, which glide effortlessly through airports and city streets. It’s lightweight, durable, and stylish, proving that Samsonite knows how to balance form and function. 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I would tell anyone looking for a travel garment bag this one is a must!!!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"dataValuesJSONMap":{},"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Feb 09, 2026","incentivizedReview":false},{"reviewId":273198640,"productId":20592786,"authorId":"06700905","userNickname":"Lisa","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"FABULOUS Garment Bag","reviewText":"[This review was collected as part of a promotion.] This garment bag is light & easy to maneuver!  The convenience of hanging the bag in the closet is awesome with not having to worry about wrinkly clothes, not having to unpack, but yet, not feeling like you are living out of a suitcase.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jan 25, 2026","incentivizedReview":true},{"reviewId":296448385,"productId":20507584,"authorId":"2mt22ds89g1de8m8s0le8ra2x","userNickname":"RB","userLocation":"New Jersey","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Amazing purchase!","reviewText":"This bag is a must have for frequent travelers. I love how organized it kept me, and the variety of compartments are great! 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A must Buy!!!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"dataValuesJSONMap":{},"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Nov 17, 2025","incentivizedReview":false},{"reviewId":270566912,"productId":20507584,"authorId":"z3kgkrzhkn1dwm1poktdbo771o","userNickname":"Gluv","userLocation":"Inglewood CA","ratingsOnly":false,"rating":4,"ratingRange":5,"recommended":true,"title":"Quality Bag but Missing One Feature that I LikeG","reviewText":"I bought this garment bag spinner a few days ago.  I really like it for the good quality, smooth zippers, double locks and overall workmanship. I do wish it had soft pockets for two pair of shoes like many garment bags do.  I also would have preferred that the inside flap open to the left instead of the right, but I can work with that.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Nov 11, 2025","incentivizedReview":false}]},"reviewsWithPhotos":{"totalReviewsWithPhotos":7,"totalPhotos":14,"limitPhotos":12,"offsetPhotos":0,"reviews":[{"reviewId":267301318,"productId":20592786,"authorId":"3b5lbhpe203dfwqihbtl7u7bl","userNickname":"WW Maryland","userLocation":"Baltimore , Md","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"It took out the “lug” from our luggage!","reviewText":"[This review was collected as part of a promotion.] Awesome piece of luggage! It practically carried itself!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"No “lug” in this luggage!","photoId":"16195154","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/add0f808-d884-515a-a330-c5451aa744f4","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/6d82c9e2-fdd9-5a63-8252-e5668638f233","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jul 16, 2025","incentivizedReview":true},{"reviewId":292152490,"productId":20507584,"authorId":"1131934359","userNickname":"TD","userLocation":"DC","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Better Garment bag","reviewText":"Replacement garment bag with liquids stored in outside compartments away from clothes.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"dataValuesJSONMap":{},"contentLocale":"en_US","photos":[{"photoId":"18379397","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/a8bfe75b-666c-5895-a3e8-b7ae85067b2c","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/b0bca31b-e509-5c4f-9622-502978a16b4a","sizeId":"thumbnail"}}},{"photoId":"18379398","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/4b137ea4-1748-53cf-a210-5eb13f5bf80f","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/29707c5a-2557-588b-8b35-4e42e2580a86","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Jun 29, 2025","incentivizedReview":false},{"reviewId":260425610,"productId":20592786,"authorId":"inf9500919","userNickname":"chipqueen_5122","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Beautiful, spacious spinner luggage bag!!","reviewText":"[This review was collected as part of a promotion.] I got this product for free from #influenster and #samsonite in exchange for my honest opinion. I am blow away by the superior quality of this Silhouette 18 spinner garment roller-luggage by Samsonite, although all of Samsonite's products are great quality!! This black beauty has SO much room, it could probably fit that one friend that always jokes about fitting into a suitcase to stow away on your travels!! It is large and spacious, unzips to accomodate large suits or a dress could also fit! It has a latch at the top to hold the hangers of said suits/dresses, as well as two mesh zippered compartments in the top corners to keep essentials and small items from getting lost and makes them super easy to locate! I also noticed and super appreciated the 2 huge waterproof zippered pockets for the bathroom essentials!! It comes with a  luggage tag as well as a place to hang your laptop case or smaller bag. Super sturdy and I have already recommended it to my sister and some friends that travel a lot!! Great product great company 10/10!!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"14723227","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/da89affb-7135-5064-af7a-684f414d9961","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/e86c30cd-faa4-5373-bfa9-84cbe6f892b0","sizeId":"thumbnail"}}},{"photoId":"14723228","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/94d2f5b4-2083-5533-a1e4-df9fce153a53","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/871b0fbe-7423-5e27-bb33-c769e4d21bc2","sizeId":"thumbnail"}}},{"photoId":"14723229","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/77cd9dcc-4961-5694-b147-9b3b3722a6dc","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/0b44a446-4b4c-5931-9517-5e9c9c4f864d","sizeId":"thumbnail"}}},{"photoId":"14723230","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/03953f65-9772-5325-9612-a148cca45cba","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/3aee5723-02ce-57bf-968a-9d1f91e6220b","sizeId":"thumbnail"}}},{"photoId":"14723231","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/95bfae90-a7f2-5087-99be-03df4a14d228","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/0062956c-08c0-5446-b6ba-fa5bf523aff1","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Dec 26, 2024","incentivizedReview":true},{"reviewId":259562838,"productId":20592786,"authorId":"inf2188519","userNickname":"michelerajsicmucell_1436","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Must-Have for Frequent Business Travelers","reviewText":"[This review was collected as part of a promotion.] As someone who travels extensively for work, often switching between trains and planes, the Samsonite Silhouette 18 has proven to be a game-changer. From its sleek design to its thoughtful details, this suitcase is built with frequent travelers in mind.\n\nOne of the standout features is the adjustable handle, which offers several different heights. This may seem like a small detail, but it makes a huge difference when navigating through crowded stations or terminals. The handle glides smoothly and locks securely, allowing for easy maneuverability regardless of your height or preferred grip.\n\nThe attention to detail in the overall design is equally impressive. The zippers are durable and smooth, the compartments are intuitively organized, and the interior lining feels high-quality. It’s clear that Samsonite considered both functionality and aesthetics when crafting this suitcase.\n\nDurability is another strong point. Despite being subjected to everything from cobblestone streets to overhead bin stuffing, the Silhouette 18 has held up beautifully. The wheels roll effortlessly, even on uneven surfaces, and the case itself is lightweight yet sturdy.\n\nFor anyone who travels frequently and needs a reliable, stylish, and highly functional suitcase, the Samsonite Silhouette 18 is a fantastic choice. It’s worth every penny for the ease and efficiency it brings to travel days. Highly recommend!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"14599835","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/6a25c7a6-55af-5bd1-904f-d5b80dc7ed28","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/6dc40226-a60c-5b2c-b244-81b1c2bc33ec","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Dec 08, 2024","incentivizedReview":true},{"reviewId":259334040,"productId":20592786,"authorId":"inf12791213","userNickname":"cherry0228_6280","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Good bag","reviewText":"[This review was collected as part of a promotion.] The material is durable, the design is nice and it fits in my closet easily. I like the cover it comes with to keep the dust off too. Easy to use and has lots of space.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"14560863","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/b37566fd-c0de-5be0-b3a6-79fa0c426239","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/4bea55e8-7411-5672-b52e-b66300de305b","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Dec 03, 2024","incentivizedReview":true},{"reviewId":259064499,"productId":20507584,"authorId":"inf3031330","userNickname":"yulisac55_968290","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Love this suite case","reviewText":"[This review was collected as part of a promotion.] This suite case is awesome it's so big a spacious I love it I'm so excited to go on a trip and use it this is going to help me out big time cause they are expensive and I didn't have money for one and this is perfect the size and everything","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"14516364","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/7080366b-ed27-5aee-888b-399c283df445","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/67d74544-1e6c-5e9a-b64d-b242b4094879","sizeId":"thumbnail"}}},{"photoId":"14516365","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/2feb8b3a-90fc-5a23-a3d0-f52232dd0c80","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/a367d2dd-f204-5a5a-b771-bb93036cbe7a","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Nov 26, 2024","incentivizedReview":true}]},"generatedSummary":{"summary":"* The garment bag is well-constructed with smooth-rolling spinner wheels, durable zippers, and sturdy overall design.\n* It offers ample storage space and organization, with features like mesh pockets, hanging brackets, and separate compartments.\n* Customers appreciate the thoughtful design details, such as the adjustable handle and waterproof pockets, that make the bag highly functional and easy to use.\n* While a few customers reported minor issues, the overall consensus is that this is an excellent, high-quality product that delivers great performance and value.","type":"TEXT","title":"REVIEW_SUMMARY","detail":"BULLET_FORMAT_SUMMARY","disclaimer":"This summary is generated by artificial intelligence based on customer reviews"}},{"productId":20507587,"name":"Samsonite Silhouette 18 Expandable Hardside Carry-on Spinner","description":"Inspired by a legacy rooted in style and practicality, silhouette 18 is a homage to a modern yet timeless design aesthetic, with our best-in-class features and organization.","productPageUrl":"https://www.macys.com/shop/product/samsonite-silhouette-18-expandable-23-carry-on-spinner?ID=20507587","imageUrl":"0/optimized/30941920_fpx.tif","reviewFamilyProducts":[20507595,20592786,20507587,20507591],"reviewStatistics":{"averageOverallRating":4.6,"ratingPercentage":92.0,"overallRatingRange":5,"ratingDistribution":[{"count":7,"ratingValue":1},{"count":2,"ratingValue":2},{"count":1,"ratingValue":3},{"count":6,"ratingValue":4},{"count":90,"ratingValue":5}],"totalReviewCount":106,"helpfulVoteCount":19,"recommendedCount":21,"notRecommendedCount":9,"ratingsOnlyReviewCount":23,"reviewSources":["BV"]},"paginatedReviews":{"total":83,"limit":8,"offset":0,"reviews":[{"reviewId":275123343,"productId":20592786,"authorId":"zhmalozgwaiyhxhtukg60n606z","userNickname":"Jon L.","ratingsOnly":false,"rating":2,"ratingRange":5,"recommended":false,"title":"Looks nice, but not durable","reviewText":"I’ve had this suitcase for less than a year and already had to replace a wheel, the magnetic bag tag was ripped off and now the Samsonite logo on the front is broken.  I bought this because it looked nice and had a lot of features I liked (which is why I didn’t give it one star), but the durability is way less than I expected from Samsonite.  I guess the days where Samsonite luggage could stand up to a gorilla are gone…","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. 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I’m very impressed.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"dataValuesJSONMap":{},"contentLocale":"en_US","photos":[{"photoId":"22177158","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/248b2d59-36b1-5f32-98c1-9cc4c769e7db","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/50d9f590-8b35-593a-a644-f5eace996961","sizeId":"thumbnail"}}},{"photoId":"22177159","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/b8739f93-77c8-55ce-bf27-bc011be32a18","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/65f22bfa-0162-5bd8-9679-26655d99edc4","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Mar 20, 2026","incentivizedReview":false},{"reviewId":298917055,"productId":20507587,"authorId":"pqlh5sx0unzhw8zq6mh2mgjoo","userNickname":"Megan","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"amazing","reviewText":"Fits everything, I need and more. 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The suitcase is durable and the outside protects everything you put in it. It’s a hard case. The wheels make it easy to pull along, as well as the handle. The inside has so much room! I packed my stuff for vacation on one side and then my boyfriend’s stuff on the other and there was still so much room! 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Able to pack dress clothes separate to prevent wrinkles. Love, love, love it!","id":"OtherOccasionToBuy","label":"Other Occasion To Buy"}},"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Nov 24, 2025","incentivizedReview":false},{"reviewId":270459891,"productId":20592786,"authorId":"hfie6ht8e09jkn1vorm92zitz","userNickname":"Maribel Perry","userLocation":"Texas","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Such an elegant and sturdy","reviewText":"[This review was collected as part of a promotion.] Great suitcase. Well made. Lots of room. 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I’m very impressed.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"dataValuesJSONMap":{},"contentLocale":"en_US","photos":[{"photoId":"22177158","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/248b2d59-36b1-5f32-98c1-9cc4c769e7db","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/50d9f590-8b35-593a-a644-f5eace996961","sizeId":"thumbnail"}}},{"photoId":"22177159","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/b8739f93-77c8-55ce-bf27-bc011be32a18","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/65f22bfa-0162-5bd8-9679-26655d99edc4","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Mar 20, 2026","incentivizedReview":false},{"reviewId":267299060,"productId":20507587,"authorId":"zsoqz0rcgm0hfji64xgyt1tfzl","userNickname":"Massi","userLocation":"Kew Gardens, New York","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Very Disappointed Terrible Zippers","reviewText":"[This review was collected as part of a promotion.] I am completely disappointed in the quality of this luggage. I purchased both the medium check in and the carry on. BOTH zippers were faulty. Both luggages were underweight and properly packed. The check-in zipper popped right before my flight, I had to buy a luggage belt to help keep my belongings secure & just hoped during my flight that my belongings would arrive intact. The carry-on zipper popped open when I was already at my destination. Now I have to order a luggage belt for my carry-on, an absolute joke. \n\nFor the amount of money and weight the Samsonite name carries I expected better. And now, I am not back state-side until the end of August and am unsure how to get this fixed, reimbursed. \n\nIncluded the picture of the faulty carry-on zipper.","totalFeedbackCount":3,"totalPositiveFeedbackCount":3,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"Faulty Carry-On zipper","photoId":"16194510","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/86f0090b-558d-5cb1-8c2a-1655854dee10","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/f70402bc-a362-5b3a-8a09-b5c8adebc3e8","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jul 16, 2025","incentivizedReview":true},{"reviewId":267299022,"productId":20592786,"authorId":"zsoqz0rcgm0hfji64xgyt1tfzl","userNickname":"Massi","userLocation":"Kew Gardens, New York","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Very Disappointed Terrible Zippers","reviewText":"[This review was collected as part of a promotion.] I am completely disappointed in the quality of this luggage. I purchased both the medium check in and the carry on. BOTH zippers were faulty. Both luggages were underweight and properly packed. The check-in zipper popped right before my flight, I had to buy a luggage belt to help keep my belongings secure & just hoped during my flight that my belongings would arrive intact. The carry-on zipper popped open when I was already at my destination. Now I have to order a luggage belt for my carry-on, an absolute joke. \n\nFor the amount of money and weight the Samsonite name carries I expected better. And now, I am not back state-side until the end of August and am unsure how to get this fixed, reimbursed. \n\nIncluded the picture of the faulty carry-on zipper (the medium check-in looked the same, but didn't get a chance to take a picture as I had to get to the airport).","totalFeedbackCount":3,"totalPositiveFeedbackCount":3,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"Faulty Carry-On zipper","photoId":"16194498","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/60f100ae-8a49-5c10-b382-309601f04450","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/455590d9-d47d-562a-a288-1456e2b1636e","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.","department":"Samsonite US Care Team","responseSource":"mc-api","date":"Jul 18, 2025","sourceClientName":"samsonite.com"}],"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jul 16, 2025","incentivizedReview":true},{"reviewId":292711259,"productId":20507587,"authorId":"7490017722","userNickname":"Massi","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Very Disappointed Terrible Zippers","reviewText":"I am completely disappointed in the quality of this luggage. I purchased both the medium check in and the carry on. BOTH zippers were faulty. Both luggages were underweight and properly packed. The check-in zipper popped right before my flight, I had to buy a luggage belt to help keep my belongings secure & just hoped during my flight that my belongings would arrive intact. The carry-on zipper popped open when I was already at my destination. Now I have to order a luggage belt for my carry-on, an absolute joke. \n\nFor the amount of money and weight the Samsonite name carries I expected better. And now, I am not back state-side until the end of August and am unsure how to get this fixed, reimbursed. \n\nIncluded the picture of the faulty carry-on zipper.","totalFeedbackCount":2,"totalPositiveFeedbackCount":2,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"18580011","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/6e8ec115-9870-5b36-bf51-362b34f6d370","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/3ff96a33-38ee-5aef-b2a2-c2115e69b42e","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Jul 16, 2025","incentivizedReview":false},{"reviewId":262332886,"productId":20592786,"authorId":"zmfqku5shuhit6j6uktb5pjjjf","userNickname":"Jlou6000","userLocation":"NC","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Great features","reviewText":"[This review was collected as part of a promotion.] It’s just plain great! Love that it has a TSA key made in and worth every penny.","totalFeedbackCount":10,"totalPositiveFeedbackCount":5,"totalNegativeFeedbackCount":5,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"15057613","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/dc7722c1-4071-5ce2-a3a0-d406b77e987b","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/9f531499-1cc4-5588-931d-af828cb978cf","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Feb 08, 2025","incentivizedReview":true},{"reviewId":260474778,"productId":20507591,"authorId":"inf13076486","userNickname":"jodiv13_3069","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Best I’ve found !","reviewText":"[This review was collected as part of a promotion.] Love this suitcase! In the past, I've used a slightly smaller bag that was softsided nylon, with exterior pockets, which is very durable, but heavy. This one doesn't have pockets, but there's much more interior room and it's easy to pack -- being all nice and squared off, the inexpensive packing cubes work really well. It's very lightweight and it came through the airline baggage systems (round-trip!) unscathed and looking beautiful. I was leery about hardside luggage, but I'm sold now.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"14733115","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/e5a415dc-2700-5f49-aab6-f49d19bca962","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/96e0645d-43cd-56a6-9a38-ea4f2b9a2936","sizeId":"thumbnail"}}},{"photoId":"14733116","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/c138581a-2b6e-52b3-acca-559fcb05873d","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/8bd86905-2865-58cd-9f81-429084980e02","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Dec 28, 2024","incentivizedReview":true},{"reviewId":260392060,"productId":20507591,"authorId":"inf12397384","userNickname":"tammyd123_9680","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Durable, lightweight and plenty room.","reviewText":"[This review was collected as part of a promotion.] The Samsonite Silhouette 18 hardside medium spinner suitcase is so sleek and stylish and very durable. I love how easy it is to roll around, unlike  my other suitcases. It has alot of  space inside and I love all of the packaging cubes it comes with. You can fit alot in it, yet it's still so lightweight which is great for me.  It also has a magnetic ID tag and a TSA-Approved lock. This is such a great suitcase and I definitely recommend it.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"14718805","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/d2e458a1-0088-557a-ad3f-f51096372125","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/1d99f24d-fd2a-5c2c-8fe5-b837ae7856d8","sizeId":"thumbnail"}}},{"photoId":"14718806","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/8942bbbc-a607-5f02-8263-91836e467926","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/f5fced86-be3e-53f0-991f-9a2bb9d36585","sizeId":"thumbnail"}}},{"photoId":"14718807","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/3b4baaf5-c99e-58f5-9c66-bab8a4061d20","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/2087d1e4-e7ae-5cdf-a25e-28ef74cd13ae","sizeId":"thumbnail"}}},{"photoId":"14718808","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/b8ba2369-70ac-5db2-ab46-238188e16ede","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/0747aa70-f3f6-5626-b854-68bc37ffc349","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Dec 26, 2024","incentivizedReview":true}]},"generatedSummary":{"summary":"* The suitcase has a spacious and well-organized interior with multiple compartments and packing cubes for efficient storage\n* It is lightweight yet durable, with smooth-rolling 360-degree spinner wheels and an adjustable handle for easy maneuverability\n* Customers appreciate the thoughtful design features like the built-in AirTag holder, TSA-approved lock, and exterior hook\n* While the suitcase is generally described as high-quality and functional, some users reported issues with the zippers, suggesting potential quality control concerns","type":"TEXT","title":"REVIEW_SUMMARY","detail":"BULLET_FORMAT_SUMMARY","disclaimer":"This summary is generated by artificial intelligence based on customer reviews"}},{"productId":20507591,"name":"Samsonite Silhouette 18 Expandable Medium Hardside Check-in Spinner","description":"Inspired by a legacy rooted in style and practicality, Samsonite's Silhouette 18 is an homage to a modern yet timeless design aesthetic, with best-in-class features.","productPageUrl":"https://www.macys.com/shop/product/samsonite-silhouette-18-expandable-27.5-check-in-spinner?ID=20507591","imageUrl":"7/optimized/30942267_fpx.tif","reviewFamilyProducts":[20507595,20592786,20507587,20507591],"reviewStatistics":{"averageOverallRating":4.5,"ratingPercentage":90.0,"overallRatingRange":5,"ratingDistribution":[{"count":8,"ratingValue":1},{"count":3,"ratingValue":2},{"count":2,"ratingValue":3},{"count":6,"ratingValue":4},{"count":87,"ratingValue":5}],"totalReviewCount":106,"helpfulVoteCount":15,"recommendedCount":21,"notRecommendedCount":11,"ratingsOnlyReviewCount":20,"reviewSources":["BV"]},"paginatedReviews":{"total":86,"limit":8,"offset":0,"reviews":[{"reviewId":275123343,"productId":20592786,"authorId":"zhmalozgwaiyhxhtukg60n606z","userNickname":"Jon L.","ratingsOnly":false,"rating":2,"ratingRange":5,"recommended":false,"title":"Looks nice, but not durable","reviewText":"I’ve had this suitcase for less than a year and already had to replace a wheel, the magnetic bag tag was ripped off and now the Samsonite logo on the front is broken.  I bought this because it looked nice and had a lot of features I liked (which is why I didn’t give it one star), but the durability is way less than I expected from Samsonite.  I guess the days where Samsonite luggage could stand up to a gorilla are gone…","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.","department":"Samsonite US Care Team","responseSource":"mc-api","date":"Apr 03, 2026","sourceClientName":"samsonite.com"}],"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Mar 30, 2026","incentivizedReview":false},{"reviewId":273388262,"productId":20507591,"authorId":"3d0ge66kiuo0rconbfd1lhx55","userNickname":"Sue E","userLocation":"Sebastian, Florida","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Upscale Luggage","reviewText":"[This review was collected as part of a promotion.] Impressive design, wheel spin 360 degrees and are sturdy quality., love the choices of color.  Also contains bags for storage and packing.  The zip is strong, the luggage is easy to pull alone on four or two wheels. Excellent purchase.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Feb 01, 2026","incentivizedReview":true},{"reviewId":273083787,"productId":20507591,"authorId":"8dcd8f72-b099-5178-9e31-3ce5c26977d8","userNickname":"anonymous","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Elegant and practical","reviewText":"[This review was collected as part of a promotion.] Great suitcase, rolls easily. Have only traveled with it once, but very happy so far. Expanding zipper seems sturdy.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":true,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jan 21, 2026","incentivizedReview":true},{"reviewId":297908434,"productId":20507591,"authorId":"13106384148","userNickname":"MSol","userLocation":"Massachusetts","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Epic fail","reviewText":"Zipper failed immediately, without much stress","totalFeedbackCount":1,"totalPositiveFeedbackCount":1,"totalNegativeFeedbackCount":0,"featured":false,"dataValuesJSONMap":{},"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nThank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.\n    <img src=\"https://s3.amazonaws.com/stratos-logos/logos/Samsonite-US.png\" alt=\"Samsonite-US\" title=\"Samsonite-US\" style=\"display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;\" />\n<!--[if ReviewResponse]><![endif]-->","department":"Samsoniteproductexpert","responseSource":"Review Response","date":"Jan 14, 2026","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Jan 13, 2026","incentivizedReview":false},{"reviewId":272535924,"productId":20592786,"authorId":"luiy9a1mfp7c6tw6jsn8f42zu","userNickname":"Beachside","userLocation":"Morro Bay, CA","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Quality","reviewText":"[This review was collected as part of a promotion.] Great Product, accessories, lots of storage, and bottom handle.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jan 07, 2026","incentivizedReview":true},{"reviewId":271973112,"productId":20507595,"authorId":"231se7020do2l6ra3chqb9fhw","userNickname":"vinayak","userLocation":"Richmond, VA","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Nice all round package","reviewText":"[This review was collected as part of a promotion.] So far it worked out great, did multiple trips after buying","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Dec 21, 2025","incentivizedReview":true},{"reviewId":271646535,"productId":20592786,"authorId":"06791387","userNickname":"C","userLocation":"Washington, D.C.","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"best gift for travelers - sturdy and sleek","reviewText":"[This review was collected as part of a promotion.] Samsonite is my go-to brand for suitcases, and this one too did not disappoint! I got the medium size and it's spacious with packing cubes. I love the sleek design, and it is super sturdy, like any other Samsonite luggage.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Dec 10, 2025","incentivizedReview":true},{"reviewId":271278189,"productId":20507591,"authorId":"inf61916","userNickname":"moonwitchluna_4666","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Only suitcase you’ll ever want and need!","reviewText":"[This review was collected as part of a promotion.] This is the only suitcase I ever pack now! The suitcase is durable and the outside protects everything you put in it. It’s a hard case. The wheels make it easy to pull along, as well as the handle. The inside has so much room! I packed my stuff for vacation on one side and then my boyfriend’s stuff on the other and there was still so much room! Definitely a must have for any traveler!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Nov 28, 2025","incentivizedReview":true}]},"reviewsWithPhotos":{"totalReviewsWithPhotos":37,"totalPhotos":72,"limitPhotos":12,"offsetPhotos":0,"reviews":[{"reviewId":270734467,"productId":20507591,"authorId":"kupfwwp55f8duwxcj691e7rma","userNickname":"anonymous","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"love it","reviewText":"[This review was collected as part of a promotion.] My Samsonite suitcase has quickly become one of my favorite travel essentials. The build quality is exactly what you’d expect from Samsonite—solid, reliable, and impressively durable. The shell absorbs impacts without showing wear, and the zippers and handles feel sturdy and well-engineered.\r\n\r\nThe interior layout is smart and practical, with plenty of space, compression straps, and pockets that make packing surprisingly effortless. The wheels are exceptionally smooth—gliding across airports, sidewalks, and hotel lobbies with almost no effort. I especially appreciate how lightweight it is without compromising strength.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"17077569","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/7b46735c-92d6-5500-80e9-d8f38340c876","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/df746761-4333-516e-bb08-393ae2e770a6","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":true,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Nov 15, 2025","incentivizedReview":true},{"reviewId":268711664,"productId":20507591,"authorId":"ij41fkg0us4byiqhjvc5a52d4","userNickname":"AB","userLocation":"Alexandria VA","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Sleek style will travel!","reviewText":"[This review was collected as part of a promotion.] Lots of space yet sleek and compact.  Great color.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"16511865","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/2f27f56f-27dd-5c1d-8f8a-b5aa65502a98","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/107ae0ea-9b0c-5fea-bd15-fd20cd7d01be","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Sep 01, 2025","incentivizedReview":true},{"reviewId":267299060,"productId":20507587,"authorId":"zsoqz0rcgm0hfji64xgyt1tfzl","userNickname":"Massi","userLocation":"Kew Gardens, New York","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Very Disappointed Terrible Zippers","reviewText":"[This review was collected as part of a promotion.] I am completely disappointed in the quality of this luggage. I purchased both the medium check in and the carry on. BOTH zippers were faulty. Both luggages were underweight and properly packed. The check-in zipper popped right before my flight, I had to buy a luggage belt to help keep my belongings secure & just hoped during my flight that my belongings would arrive intact. The carry-on zipper popped open when I was already at my destination. Now I have to order a luggage belt for my carry-on, an absolute joke. \n\nFor the amount of money and weight the Samsonite name carries I expected better. And now, I am not back state-side until the end of August and am unsure how to get this fixed, reimbursed. \n\nIncluded the picture of the faulty carry-on zipper.","totalFeedbackCount":3,"totalPositiveFeedbackCount":3,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"Faulty Carry-On zipper","photoId":"16194510","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/86f0090b-558d-5cb1-8c2a-1655854dee10","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/f70402bc-a362-5b3a-8a09-b5c8adebc3e8","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jul 16, 2025","incentivizedReview":true},{"reviewId":267299022,"productId":20592786,"authorId":"zsoqz0rcgm0hfji64xgyt1tfzl","userNickname":"Massi","userLocation":"Kew Gardens, New York","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Very Disappointed Terrible Zippers","reviewText":"[This review was collected as part of a promotion.] I am completely disappointed in the quality of this luggage. I purchased both the medium check in and the carry on. BOTH zippers were faulty. Both luggages were underweight and properly packed. The check-in zipper popped right before my flight, I had to buy a luggage belt to help keep my belongings secure & just hoped during my flight that my belongings would arrive intact. The carry-on zipper popped open when I was already at my destination. Now I have to order a luggage belt for my carry-on, an absolute joke. \n\nFor the amount of money and weight the Samsonite name carries I expected better. And now, I am not back state-side until the end of August and am unsure how to get this fixed, reimbursed. \n\nIncluded the picture of the faulty carry-on zipper (the medium check-in looked the same, but didn't get a chance to take a picture as I had to get to the airport).","totalFeedbackCount":3,"totalPositiveFeedbackCount":3,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"Faulty Carry-On zipper","photoId":"16194498","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/60f100ae-8a49-5c10-b382-309601f04450","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/455590d9-d47d-562a-a288-1456e2b1636e","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.","department":"Samsonite US Care Team","responseSource":"mc-api","date":"Jul 18, 2025","sourceClientName":"samsonite.com"}],"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jul 16, 2025","incentivizedReview":true},{"reviewId":292715880,"productId":20507591,"authorId":"7490017722","userNickname":"Massi","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Very Disappointed Terrible Zippers","reviewText":"I am completely disappointed in the quality of this luggage. I purchased both the medium check in and the carry on. BOTH zippers were faulty. Both luggages were underweight and properly packed. The check-in zipper popped right before my flight, I had to buy a luggage belt to help keep my belongings secure & just hoped during my flight that my belongings would arrive intact. The carry-on zipper popped open when I was already at my destination. Now I have to order a luggage belt for my carry-on, an absolute joke. \n\nFor the amount of money and weight the Samsonite name carries I expected better. And now, I am not back state-side until the end of August and am unsure how to get this fixed, reimbursed. \n\nIncluded the picture of the carry on (the check-in zipper looked just like it) because I had to get to the airport and didn't take a picture of the check-in zipper.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"18580964","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/a94dafe1-166a-58b3-9647-26bbbe70c4f0","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86bWFjeXM/90de9671-5c29-5595-9632-d3f567d6fda8","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nThank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.\n    <img src=\"https://s3.amazonaws.com/stratos-logos/logos/Samsonite-US.png\" alt=\"Samsonite-US\" title=\"Samsonite-US\" style=\"display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;\" />\n<!--[if ReviewResponse]><![endif]-->","department":"Samsoniteproductexpert","responseSource":"Review Response","date":"Jul 18, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Jul 16, 2025","incentivizedReview":false},{"reviewId":266102305,"productId":20507591,"authorId":"06763554","userNickname":"Bobby U","userLocation":"Los Angeles, California","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Stylish, Durable, and Worth the Investment!","reviewText":"[This review was collected as part of a promotion.] I recently purchased the Samsonite Silhouette Hardside Medium suitcase, and I couldn’t be more pleased. The sleek design immediately caught my eye—it looks professional and polished, perfect for both business and leisure travel. \nThe interior is well-thought-out, with compression straps and multiple compartments that helped me stay organized. \nOverall, this suitcase blends form and function really well. Highly recommend if you’re looking for a reliable and stylish piece of luggage!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"Travel in style ✈️✨ Loving my new Samsonite Silhouette Hardside set—sleek, sturdy, and ready for adventure!","photoId":"15923996","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/9c543f5d-d3df-5d74-952a-91944ef346a1","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/bd4cd5c1-82de-5f70-b7ed-d5969b13242f","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jun 06, 2025","incentivizedReview":true},{"reviewId":289111071,"productId":20507591,"authorId":"6779328074","userNickname":"Jina","userLocation":"LA","ratingsOnly":false,"rating":4,"ratingRange":5,"recommended":false,"title":"Miss","reviewText":"Package that I haven’t received is good, but the packaging was terrible. The box almost opened up, not sealed correctly. 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Love that it has a TSA key made in and worth every penny.","totalFeedbackCount":10,"totalPositiveFeedbackCount":5,"totalNegativeFeedbackCount":5,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"15057613","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/dc7722c1-4071-5ce2-a3a0-d406b77e987b","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/9f531499-1cc4-5588-931d-af828cb978cf","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Feb 08, 2025","incentivizedReview":true},{"reviewId":260474778,"productId":20507591,"authorId":"inf13076486","userNickname":"jodiv13_3069","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Best I’ve found !","reviewText":"[This review was collected as part of a promotion.] Love this suitcase! In the past, I've used a slightly smaller bag that was softsided nylon, with exterior pockets, which is very durable, but heavy. This one doesn't have pockets, but there's much more interior room and it's easy to pack -- being all nice and squared off, the inexpensive packing cubes work really well. It's very lightweight and it came through the airline baggage systems (round-trip!) unscathed and looking beautiful. I was leery about hardside luggage, but I'm sold now.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"14733115","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/e5a415dc-2700-5f49-aab6-f49d19bca962","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/96e0645d-43cd-56a6-9a38-ea4f2b9a2936","sizeId":"thumbnail"}}},{"photoId":"14733116","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/c138581a-2b6e-52b3-acca-559fcb05873d","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/8bd86905-2865-58cd-9f81-429084980e02","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Dec 28, 2024","incentivizedReview":true},{"reviewId":260392060,"productId":20507591,"authorId":"inf12397384","userNickname":"tammyd123_9680","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Durable, lightweight and plenty room.","reviewText":"[This review was collected as part of a promotion.] The Samsonite Silhouette 18 hardside medium spinner suitcase is so sleek and stylish and very durable. I love how easy it is to roll around, unlike  my other suitcases. It has alot of  space inside and I love all of the packaging cubes it comes with. You can fit alot in it, yet it's still so lightweight which is great for me.  It also has a magnetic ID tag and a TSA-Approved lock. This is such a great suitcase and I definitely recommend it.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"14718805","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/d2e458a1-0088-557a-ad3f-f51096372125","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/1d99f24d-fd2a-5c2c-8fe5-b837ae7856d8","sizeId":"thumbnail"}}},{"photoId":"14718806","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/8942bbbc-a607-5f02-8263-91836e467926","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/f5fced86-be3e-53f0-991f-9a2bb9d36585","sizeId":"thumbnail"}}},{"photoId":"14718807","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/3b4baaf5-c99e-58f5-9c66-bab8a4061d20","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/2087d1e4-e7ae-5cdf-a25e-28ef74cd13ae","sizeId":"thumbnail"}}},{"photoId":"14718808","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/b8ba2369-70ac-5db2-ab46-238188e16ede","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/0747aa70-f3f6-5626-b854-68bc37ffc349","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"influenster.com","logoImageUrl":"https://contentorigin.bazaarvoice.com/influenster/default/influenster.png"},"syndicated":true,"submissionTime":"Dec 26, 2024","incentivizedReview":true}]},"generatedSummary":{"summary":"* The suitcase features smooth-rolling spinner wheels, an adjustable ergonomic handle, and a well-organized interior with compression straps and multiple compartments.\n* Customers praise its lightweight yet sturdy construction, which allows for easy maneuverability and ample packing space.\n* The included organizational accessories, such as packing cubes and a waterproof toiletry pouch, are also noted as helpful features.\n* While a small number of customers reported issues with the zippers or minor cosmetic defects, the overall consensus is that this is a high-quality, reliable travel companion.","type":"TEXT","title":"REVIEW_SUMMARY","detail":"BULLET_FORMAT_SUMMARY","disclaimer":"This summary is generated by artificial intelligence based on customer reviews"}},{"productId":20507595,"name":"Samsonite Silhouette 18 Expandable Large Hardside Check-in Spinner","description":"Inspired by a legacy rooted in style and practicality, silhouette 18 is a homage to a modern yet timeless design aesthetic, with our best-in-class features and organization.","productPageUrl":"https://www.macys.com/shop/product/samsonite-silhouette-18-expandable-30.5-check-in-spinner?ID=20507595","imageUrl":"5/optimized/30942135_fpx.tif","reviewFamilyProducts":[20507595,20592786,20507587,20507591],"reviewStatistics":{"averageOverallRating":4.5,"ratingPercentage":90.0,"overallRatingRange":5,"ratingDistribution":[{"count":11,"ratingValue":1},{"count":3,"ratingValue":2},{"count":2,"ratingValue":3},{"count":2,"ratingValue":4},{"count":95,"ratingValue":5}],"totalReviewCount":113,"helpfulVoteCount":26,"recommendedCount":26,"notRecommendedCount":9,"ratingsOnlyReviewCount":19,"reviewSources":["BV"]},"paginatedReviews":{"total":94,"limit":8,"offset":0,"reviews":[{"reviewId":275438343,"productId":20592786,"authorId":"2cx4c96kjqkxpm70oh8s6cw88","userNickname":"xxxERIKAxxx","userLocation":"Housston, TX","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"love the included organization cubes","reviewText":"[This review was collected as part of a promotion.] roomier & better features than my previous large check in, great that now has compartment for my AirTag","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Apr 10, 2026","incentivizedReview":true},{"reviewId":249393041,"productId":20507595,"authorId":"343932152","userNickname":"Dara","ratingsOnly":false,"rating":2,"ratingRange":5,"recommended":false,"title":"Used twice and main zipper broke","reviewText":"I was super excited to purchase a high end suitcase and unfortunately, the main zipper broke the second time I used it. I'm super frustrated since I was hoping to use it again for an upcoming trip","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"bloomingdales.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/6ef39b35-c973-4688-bbf4-09166b53e874"},"syndicated":true,"submissionTime":"Apr 09, 2026","incentivizedReview":false},{"reviewId":275123343,"productId":20592786,"authorId":"zhmalozgwaiyhxhtukg60n606z","userNickname":"Jon L.","ratingsOnly":false,"rating":2,"ratingRange":5,"recommended":false,"title":"Looks nice, but not durable","reviewText":"I’ve had this suitcase for less than a year and already had to replace a wheel, the magnetic bag tag was ripped off and now the Samsonite logo on the front is broken.  I bought this because it looked nice and had a lot of features I liked (which is why I didn’t give it one star), but the durability is way less than I expected from Samsonite.  I guess the days where Samsonite luggage could stand up to a gorilla are gone…","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.","department":"Samsonite US Care Team","responseSource":"mc-api","date":"Apr 03, 2026","sourceClientName":"samsonite.com"}],"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Mar 30, 2026","incentivizedReview":false},{"reviewId":299745183,"productId":20507595,"authorId":"2764317330","userNickname":"Jordan","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"The zipper broke on its first flight","reviewText":"Returning. Very first flight it came through baggage claim busted open.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nThank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.\n    <img src=\"https://s3.amazonaws.com/stratos-logos/logos/Samsonite-US.png\" alt=\"Samsonite-US\" title=\"Samsonite-US\" style=\"display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;\" />\n<!--[if ReviewResponse]><![endif]-->","department":"Samsoniteproductexpert","responseSource":"Review Response","date":"Mar 29, 2026","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Mar 29, 2026","incentivizedReview":false},{"reviewId":299435746,"productId":20507595,"authorId":"33400410230","userNickname":"Andy66119","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Love The Aerotrack Wheels","reviewText":"This thing glides through the airport without a problem. Makes travelling a breeze, other suitcases that have the orbital wheels don't move as smooth as these ones do, and the materials are high quality.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"dataValuesJSONMap":{},"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Mar 17, 2026","incentivizedReview":false},{"reviewId":273859839,"productId":20592786,"authorId":"pqqprisblm114m5qir2gw244i","userNickname":"GJLT","userLocation":"Ponca City, OK 74604","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Great features and very well made...!","reviewText":"[This review was collected as part of a promotion.] Received as a gift in December, it has made 1 trip, during which it did everything I asked of it.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Feb 16, 2026","incentivizedReview":true},{"reviewId":273511348,"productId":20592786,"authorId":"64f8wen1zp1xir3bxne7qdht3","userNickname":"AH","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Works really nicely, slightly bigger than expected","reviewText":"[This review was collected as part of a promotion.] Pretty big but works well, it comes with a lot of packing cubes / bags inside that are very helpful. 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I purchased both the medium check in and the carry on. BOTH zippers were faulty. Both luggages were underweight and properly packed. The check-in zipper popped right before my flight, I had to buy a luggage belt to help keep my belongings secure & just hoped during my flight that my belongings would arrive intact. The carry-on zipper popped open when I was already at my destination. Now I have to order a luggage belt for my carry-on, an absolute joke. \n\nFor the amount of money and weight the Samsonite name carries I expected better. 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I purchased both the medium check in and the carry on. BOTH zippers were faulty. Both luggages were underweight and properly packed. The check-in zipper popped right before my flight, I had to buy a luggage belt to help keep my belongings secure & just hoped during my flight that my belongings would arrive intact. The carry-on zipper popped open when I was already at my destination. Now I have to order a luggage belt for my carry-on, an absolute joke. \n\nFor the amount of money and weight the Samsonite name carries I expected better. And now, I am not back state-side until the end of August and am unsure how to get this fixed, reimbursed. \n\nIncluded the picture of the faulty carry-on zipper (the medium check-in looked the same, but didn't get a chance to take a picture as I had to get to the airport).","totalFeedbackCount":3,"totalPositiveFeedbackCount":3,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"caption":"Faulty Carry-On zipper","photoId":"16194498","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/60f100ae-8a49-5c10-b382-309601f04450","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/455590d9-d47d-562a-a288-1456e2b1636e","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.","department":"Samsonite US Care Team","responseSource":"mc-api","date":"Jul 18, 2025","sourceClientName":"samsonite.com"}],"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Jul 16, 2025","incentivizedReview":true},{"reviewId":290342709,"productId":20507595,"authorId":"30865657224","userNickname":"Hasan","userLocation":"TX","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Broken handle on the very first trip","reviewText":"I bought a top of the range Samsonite large check-in bag, and on my very first trip with this bag, when I collected it at my destination, the side handle was broken. I am a frequent traveler and have had a number of other branded luggage that I have used for years and they are still fully functional and intact. This is, in fact, the first time I purchased a Samsonite, and I thought I was paying a premium for durability and quality. 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As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.\n    <img src=\"https://s3.amazonaws.com/stratos-logos/logos/Samsonite-US.png\" alt=\"Samsonite-US\" title=\"Samsonite-US\" style=\"display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;\" />\n<!--[if ReviewResponse]><![endif]-->","department":"Samsoniteproductexpert","responseSource":"Review Response","date":"Apr 28, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Apr 28, 2025","incentivizedReview":false},{"reviewId":263915439,"productId":20592786,"authorId":"06753038","userNickname":"Mauricio","userLocation":"Ohio","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":true,"title":"Must have!","reviewText":"[This review was collected as part of a promotion.] Excellent materials quality and size. 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Love that it has a TSA key made in and worth every penny.","totalFeedbackCount":10,"totalPositiveFeedbackCount":5,"totalNegativeFeedbackCount":5,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"15057613","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/dc7722c1-4071-5ce2-a3a0-d406b77e987b","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc29uaXRlLXVz/9f531499-1cc4-5588-931d-af828cb978cf","sizeId":"thumbnail"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"samsonite.com","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/4ee394d9-1207-4751-94d1-130dccdfb367"},"syndicated":true,"submissionTime":"Feb 08, 2025","incentivizedReview":true},{"reviewId":260474778,"productId":20507591,"authorId":"inf13076486","userNickname":"jodiv13_3069","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Best I’ve found !","reviewText":"[This review was collected as part of a promotion.] Love this suitcase! In the past, I've used a slightly smaller bag that was softsided nylon, with exterior pockets, which is very durable, but heavy. This one doesn't have pockets, but there's much more interior room and it's easy to pack -- being all nice and squared off, the inexpensive packing cubes work really well. It's very lightweight and it came through the airline baggage systems (round-trip!) unscathed and looking beautiful. 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I love how easy it is to roll around, unlike  my other suitcases. It has alot of  space inside and I love all of the packaging cubes it comes with. You can fit alot in it, yet it's still so lightweight which is great for me.  It also has a magnetic ID tag and a TSA-Approved lock. 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Rolls like a dream!!  Lots of little spots to separate and find things.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":5,"worstRating":"1"}},{"@type":"Review","author":{"@type":"Person","name":"PhilLBNY"},"datePublished":"2026-04-11","name":"Pocket came apart","description":"I bought this less than a year ago.  I figured I’d spend a bit more and get better quality.  Sadly that isn’t true.  The exterior pocket came sewing came apart.  Don’t get me wrong. I like the bag.  The pockets are great. The interior storage is good. I like that straps to tie down on the inside and the packing cube is great if you have dress shirts or a suit to take with you.   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Sturdy and Dependable for all of my overseas travel.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":5,"worstRating":"1"}},{"@type":"Review","author":{"@type":"Person","name":"Jon L."},"datePublished":"2026-03-30","name":"Looks nice, but not durable","description":"I’ve had this suitcase for less than a year and already had to replace a wheel, the magnetic bag tag was ripped off and now the Samsonite logo on the front is broken.  I bought this because it looked nice and had a lot of features I liked (which is why I didn’t give it one star), but the durability is way less than I expected from Samsonite.  I guess the days where Samsonite luggage could stand up to a gorilla are gone…","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":2,"worstRating":"1"}},{"@type":"Review","author":{"@type":"Person","name":"Jordan"},"datePublished":"2026-03-29","name":"The zipper broke on its first flight","description":"Returning. 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