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I have had five incorrect mattresses delivered and on the most recent delivery, they delivered me something that I would not have given the dog to lay on! at this point, they’re just simply giving me the runaround making up excuses. It’s this person‘s fault. It’s that person‘s fault. I’m completely over the whole situation but again save yourself the headache unless you’re able to go pick it up and physically see that it is what you purchased. Don’t do it.!!! absolutely the worst service I have ever received.","totalFeedbackCount":4,"totalPositiveFeedbackCount":4,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nHi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the incorrect mattress is being sent out and you feel like you are getting the run around. 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AND customer services does NOT HELP","totalFeedbackCount":1,"totalPositiveFeedbackCount":1,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Jun 05, 2026","incentivizedReview":false},{"reviewId":273743330,"productId":22594698,"authorId":"25ztdr2pab8hvvpqgw16toldb","userNickname":"Mark V","ratingsOnly":false,"rating":4,"ratingRange":5,"recommended":false,"title":"New matress","reviewText":"Like it sleep well on it.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"Serta","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/f0214e6c-22fe-4dba-9789-3df54a9513e4"},"syndicated":true,"submissionTime":"Feb 12, 2026","incentivizedReview":false},{"reviewId":296469174,"productId":22806966,"authorId":"10722792488","userNickname":"JFOX","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Horrible experience","reviewText":"Do not I repeat do not purchase any sort of furniture from Macy’s. I have had five incorrect mattresses delivered and on the most recent delivery, they delivered me something that I would not have given the dog to lay on! at this point, they’re just simply giving me the runaround making up excuses. It’s this person‘s fault. It’s that person‘s fault. I’m completely over the whole situation but again save yourself the headache unless you’re able to go pick it up and physically see that it is what you purchased. Don’t do it.!!! absolutely the worst service I have ever received.","totalFeedbackCount":4,"totalPositiveFeedbackCount":4,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nHi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the incorrect mattress is being sent out and you feel like you are getting the run around. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!","department":"Serta Team","responseSource":"Review Response","date":"Dec 02, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Dec 02, 2025","incentivizedReview":false},{"reviewId":293984051,"productId":22594696,"authorId":"31688043966","userNickname":"GARY","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"DO NOT DO IT!!!","reviewText":"I have rarely had a worse customer service, shipping and delivery experience. Here is a brief summary of the problems that I had.\n\n1)Delivery date issues/misunderstandings.\n2)Being provided repeatedly erroneous information and faulty assistance from multiple customer service representaives with regards to address correction, shipping, and the delivery process.\n3) Failure to deliver the item to my door as the description says. Instead, it was left in a common area of my complex that was difficult to get to. With health conditions, I found it difficult to get it out of the common area and up to my apartment.\n4) The condition of the box in which the mattress was delivered. The box was in such poor condition when I found it, I had to retape it so that the mattress wouldn't fall out as I attempted to move it out of the common area. Who knows what condition the mattress will be in once I have a chance to fully open it?\n\nIf you have other options, Don't Do It!","totalFeedbackCount":5,"totalPositiveFeedbackCount":5,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nHi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you had with delivery. Since each retailer utilizes their own delivery network for product delivery, it would be best to reach out to your original purchasing store directly to advise on the issues you had so that these can be addressed directly. We hope this helps!","department":"Serta Team","responseSource":"Review Response","date":"Sep 02, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Aug 31, 2025","incentivizedReview":false},{"reviewId":267565475,"productId":22594697,"authorId":"inf5376730","userNickname":"kaydall_3070","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Loving this new mattress","reviewText":"[This review was collected as part of a promotion.] This bed has been absolutely wonderful. The packaging it came in was easy, all we had to do was open the box to let the mattress inflate. Appreciate the easy set up. 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We needed an extra bed for our cabin and this bed in a box made it so easy to bring one up there in our regular car. The mattress is high quality and comfortable, and the price is reasonable.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"16186412","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/8e82c186-3a74-5f00-a872-92bf4b584912","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/83c14a8f-bad1-5f8d-997c-e81a1de00785","sizeId":"thumbnail"},"large":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/146739ed-b689-5983-9f5e-106cc98bfe72","sizeId":"large"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"Serta","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/f0214e6c-22fe-4dba-9789-3df54a9513e4"},"syndicated":true,"submissionTime":"Jul 15, 2025","incentivizedReview":true},{"reviewId":266351147,"productId":22806966,"authorId":"inf3193751","userNickname":"moodymartha_3564","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Cloud like cushion!","reviewText":"[This review was collected as part of a promotion.] Packaging was easy to bring in the house, shrink wrapped, ripped the plastic apart and it opened up quickly on the bed frame. 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It's the first time our household has received a matress in the mail. The mattress expanded rapidly once removed from the packaging. \n\nIt is quite a firm mattress. If you have a nugget couch, it's much more firm than that. I do think it will soften over time. I have no issues sleeping on it though. \n\nThe only downside, was that the packaging the mattress came in needed more tape to keep it closed. 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I have had five incorrect mattresses delivered and on the most recent delivery, they delivered me something that I would not have given the dog to lay on! at this point, they’re just simply giving me the runaround making up excuses. It’s this person‘s fault. It’s that person‘s fault. I’m completely over the whole situation but again save yourself the headache unless you’re able to go pick it up and physically see that it is what you purchased. Don’t do it.!!! absolutely the worst service I have ever received.","totalFeedbackCount":4,"totalPositiveFeedbackCount":4,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nHi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the incorrect mattress is being sent out and you feel like you are getting the run around. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!","department":"Serta Team","responseSource":"Review Response","date":"Dec 02, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Dec 02, 2025","incentivizedReview":false},{"reviewId":293984051,"productId":22594696,"authorId":"31688043966","userNickname":"GARY","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"DO NOT DO IT!!!","reviewText":"I have rarely had a worse customer service, shipping and delivery experience. Here is a brief summary of the problems that I had.\n\n1)Delivery date issues/misunderstandings.\n2)Being provided repeatedly erroneous information and faulty assistance from multiple customer service representaives with regards to address correction, shipping, and the delivery process.\n3) Failure to deliver the item to my door as the description says. 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We needed an extra bed for our cabin and this bed in a box made it so easy to bring one up there in our regular car. 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This Sealy bed in a box is COMFORTABLE! I've hot some of the best sleep this past week! It's a little smaller than I thought but extremely comfortable! Great back support!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"15972994","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/33d635cf-13c1-521b-9622-e4322d136f0a","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/b221e631-f6e1-512d-9a25-923ceecc97fc","sizeId":"thumbnail"},"large":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/61b86be6-8813-582c-92c8-988a76c838b6","sizeId":"large"}}},{"photoId":"15972995","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/f4769576-ec58-58f3-acad-12b21185e6af","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/699e6bc9-8ace-5324-a118-bb6b305d9bad","sizeId":"thumbnail"},"large":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/ae681637-248f-5244-afe7-f954271ca512","sizeId":"large"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"Serta","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/f0214e6c-22fe-4dba-9789-3df54a9513e4"},"syndicated":true,"submissionTime":"Jun 13, 2025","incentivizedReview":true},{"reviewId":266291499,"productId":22594698,"authorId":"inf12665534","userNickname":"nadhiaf_294","ratingsOnly":false,"rating":4,"ratingRange":5,"recommended":false,"title":"Nice, firm, foam mattress that expands rapidly on","reviewText":"[This review was collected as part of a promotion.] I was so impressed by how compact this mattress was when it arrived! It's the first time our household has received a matress in the mail. The mattress expanded rapidly once removed from the packaging. \n\nIt is quite a firm mattress. If you have a nugget couch, it's much more firm than that. I do think it will soften over time. I have no issues sleeping on it though. \n\nThe only downside, was that the packaging the mattress came in needed more tape to keep it closed. Other than that, it's a great product and we're planning on buying the queen sized version of this mattress!","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"15971242","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/3566188c-60f9-54f4-af41-453f2b566c4e","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/8ba6353c-2c15-56a7-a592-51d60d61cb97","sizeId":"thumbnail"},"large":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/52127ac2-7dce-5143-8065-69c6964d6daf","sizeId":"large"}}},{"photoId":"15971243","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/22cfbe4e-ed1e-5d2c-abe7-27b57bd59f3a","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/e0bb6189-10ef-59c8-9ab3-7835748a23dc","sizeId":"thumbnail"},"large":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/9f08cd61-73c4-5660-a63c-70f8874a059f","sizeId":"large"}}},{"photoId":"15971244","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/efe38a0d-0594-5a3f-ad0c-4f0737ad1c58","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/48b201ae-76ca-5e6e-be20-c37230bb0a61","sizeId":"thumbnail"},"large":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/4a751f76-ee8e-54d7-ac8d-c3c4d6d9245b","sizeId":"large"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"Serta","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/f0214e6c-22fe-4dba-9789-3df54a9513e4"},"syndicated":true,"submissionTime":"Jun 13, 2025","incentivizedReview":true}]}},{"productId":22594696,"name":"Serta Dream Haven 8\" Medium Tight Top Mattress in a Box - Full","description":"The Serta® Dream Haven 8\" Medium delivers comfort and convenience. 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I have had five incorrect mattresses delivered and on the most recent delivery, they delivered me something that I would not have given the dog to lay on! at this point, they’re just simply giving me the runaround making up excuses. It’s this person‘s fault. It’s that person‘s fault. I’m completely over the whole situation but again save yourself the headache unless you’re able to go pick it up and physically see that it is what you purchased. Don’t do it.!!! absolutely the worst service I have ever received.","totalFeedbackCount":4,"totalPositiveFeedbackCount":4,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nHi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the incorrect mattress is being sent out and you feel like you are getting the run around. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!","department":"Serta Team","responseSource":"Review Response","date":"Dec 02, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Dec 02, 2025","incentivizedReview":false},{"reviewId":293984051,"productId":22594696,"authorId":"31688043966","userNickname":"GARY","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"DO NOT DO IT!!!","reviewText":"I have rarely had a worse customer service, shipping and delivery experience. Here is a brief summary of the problems that I had.\n\n1)Delivery date issues/misunderstandings.\n2)Being provided repeatedly erroneous information and faulty assistance from multiple customer service representaives with regards to address correction, shipping, and the delivery process.\n3) Failure to deliver the item to my door as the description says. 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Since each retailer utilizes their own delivery network for product delivery, it would be best to reach out to your original purchasing store directly to advise on the issues you had so that these can be addressed directly. We hope this helps!","department":"Serta Team","responseSource":"Review Response","date":"Sep 02, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Aug 31, 2025","incentivizedReview":false},{"reviewId":267565475,"productId":22594697,"authorId":"inf5376730","userNickname":"kaydall_3070","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Loving this new mattress","reviewText":"[This review was collected as part of a promotion.] This bed has been absolutely wonderful. The packaging it came in was easy, all we had to do was open the box to let the mattress inflate. Appreciate the easy set up. 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We needed an extra bed for our cabin and this bed in a box made it so easy to bring one up there in our regular car. 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I have had five incorrect mattresses delivered and on the most recent delivery, they delivered me something that I would not have given the dog to lay on! at this point, they’re just simply giving me the runaround making up excuses. It’s this person‘s fault. It’s that person‘s fault. I’m completely over the whole situation but again save yourself the headache unless you’re able to go pick it up and physically see that it is what you purchased. Don’t do it.!!! absolutely the worst service I have ever received.","totalFeedbackCount":4,"totalPositiveFeedbackCount":4,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nHi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the incorrect mattress is being sent out and you feel like you are getting the run around. 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It's the first time our household has received a matress in the mail. The mattress expanded rapidly once removed from the packaging. \n\nIt is quite a firm mattress. If you have a nugget couch, it's much more firm than that. I do think it will soften over time. I have no issues sleeping on it though. \n\nThe only downside, was that the packaging the mattress came in needed more tape to keep it closed. 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Whether you're looking for a guest room, a kid's mattress, or for yourself, the Serta Dream Haven Mattress has what you need, all within your budget.","productPageUrl":"https://www.macys.com/shop/product/serta-dream-haven-8-medium-tight-top-mattress-in-a-box-king?ID=22594698","imageUrl":"8/optimized/32913168_fpx.tif","reviewFamilyProducts":[22594696,22594697,22594698,22594699,22806966,22594694,22594695],"reviewStatistics":{"averageOverallRating":4.1,"ratingPercentage":82.0,"overallRatingRange":5,"ratingDistribution":[{"count":3,"ratingValue":1},{"count":3,"ratingValue":4},{"count":11,"ratingValue":5}],"totalReviewCount":17,"helpfulVoteCount":10,"recommendedCount":0,"notRecommendedCount":3,"ratingsOnlyReviewCount":0,"reviewSources":["BV"]},"paginatedReviews":{"total":17,"limit":8,"offset":0,"reviews":[{"reviewId":301460300,"productId":22806966,"authorId":"9056541632","userNickname":"Nick","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Dont purchase anything from Macys","reviewText":"Order mattress on 5/21. 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I have had five incorrect mattresses delivered and on the most recent delivery, they delivered me something that I would not have given the dog to lay on! at this point, they’re just simply giving me the runaround making up excuses. It’s this person‘s fault. It’s that person‘s fault. I’m completely over the whole situation but again save yourself the headache unless you’re able to go pick it up and physically see that it is what you purchased. Don’t do it.!!! absolutely the worst service I have ever received.","totalFeedbackCount":4,"totalPositiveFeedbackCount":4,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nHi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the incorrect mattress is being sent out and you feel like you are getting the run around. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!","department":"Serta Team","responseSource":"Review Response","date":"Dec 02, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Dec 02, 2025","incentivizedReview":false},{"reviewId":293984051,"productId":22594696,"authorId":"31688043966","userNickname":"GARY","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"DO NOT DO IT!!!","reviewText":"I have rarely had a worse customer service, shipping and delivery experience. Here is a brief summary of the problems that I had.\n\n1)Delivery date issues/misunderstandings.\n2)Being provided repeatedly erroneous information and faulty assistance from multiple customer service representaives with regards to address correction, shipping, and the delivery process.\n3) Failure to deliver the item to my door as the description says. 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Since each retailer utilizes their own delivery network for product delivery, it would be best to reach out to your original purchasing store directly to advise on the issues you had so that these can be addressed directly. We hope this helps!","department":"Serta Team","responseSource":"Review Response","date":"Sep 02, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Aug 31, 2025","incentivizedReview":false},{"reviewId":267565475,"productId":22594697,"authorId":"inf5376730","userNickname":"kaydall_3070","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Loving this new mattress","reviewText":"[This review was collected as part of a promotion.] This bed has been absolutely wonderful. The packaging it came in was easy, all we had to do was open the box to let the mattress inflate. Appreciate the easy set up. 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We needed an extra bed for our cabin and this bed in a box made it so easy to bring one up there in our regular car. The mattress is high quality and comfortable, and the price is reasonable.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"16186412","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/8e82c186-3a74-5f00-a872-92bf4b584912","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/83c14a8f-bad1-5f8d-997c-e81a1de00785","sizeId":"thumbnail"},"large":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/146739ed-b689-5983-9f5e-106cc98bfe72","sizeId":"large"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"Serta","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/f0214e6c-22fe-4dba-9789-3df54a9513e4"},"syndicated":true,"submissionTime":"Jul 15, 2025","incentivizedReview":true},{"reviewId":266351147,"productId":22806966,"authorId":"inf3193751","userNickname":"moodymartha_3564","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Cloud like cushion!","reviewText":"[This review was collected as part of a promotion.] Packaging was easy to bring in the house, shrink wrapped, ripped the plastic apart and it opened up quickly on the bed frame. 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It's the first time our household has received a matress in the mail. The mattress expanded rapidly once removed from the packaging. \n\nIt is quite a firm mattress. If you have a nugget couch, it's much more firm than that. I do think it will soften over time. I have no issues sleeping on it though. \n\nThe only downside, was that the packaging the mattress came in needed more tape to keep it closed. 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AND customer services does NOT HELP","totalFeedbackCount":1,"totalPositiveFeedbackCount":1,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicated":false,"submissionTime":"Jun 05, 2026","incentivizedReview":false},{"reviewId":273743330,"productId":22594698,"authorId":"25ztdr2pab8hvvpqgw16toldb","userNickname":"Mark V","ratingsOnly":false,"rating":4,"ratingRange":5,"recommended":false,"title":"New matress","reviewText":"Like it sleep well on it.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"Serta","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/f0214e6c-22fe-4dba-9789-3df54a9513e4"},"syndicated":true,"submissionTime":"Feb 12, 2026","incentivizedReview":false},{"reviewId":296469174,"productId":22806966,"authorId":"10722792488","userNickname":"JFOX","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"Horrible experience","reviewText":"Do not I repeat do not purchase any sort of furniture from Macy’s. I have had five incorrect mattresses delivered and on the most recent delivery, they delivered me something that I would not have given the dog to lay on! at this point, they’re just simply giving me the runaround making up excuses. It’s this person‘s fault. It’s that person‘s fault. I’m completely over the whole situation but again save yourself the headache unless you’re able to go pick it up and physically see that it is what you purchased. Don’t do it.!!! absolutely the worst service I have ever received.","totalFeedbackCount":4,"totalPositiveFeedbackCount":4,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nHi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the incorrect mattress is being sent out and you feel like you are getting the run around. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!","department":"Serta Team","responseSource":"Review Response","date":"Dec 02, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Dec 02, 2025","incentivizedReview":false},{"reviewId":293984051,"productId":22594696,"authorId":"31688043966","userNickname":"GARY","ratingsOnly":false,"rating":1,"ratingRange":5,"recommended":false,"title":"DO NOT DO IT!!!","reviewText":"I have rarely had a worse customer service, shipping and delivery experience. Here is a brief summary of the problems that I had.\n\n1)Delivery date issues/misunderstandings.\n2)Being provided repeatedly erroneous information and faulty assistance from multiple customer service representaives with regards to address correction, shipping, and the delivery process.\n3) Failure to deliver the item to my door as the description says. Instead, it was left in a common area of my complex that was difficult to get to. With health conditions, I found it difficult to get it out of the common area and up to my apartment.\n4) The condition of the box in which the mattress was delivered. The box was in such poor condition when I found it, I had to retape it so that the mattress wouldn't fall out as I attempted to move it out of the common area. Who knows what condition the mattress will be in once I have a chance to fully open it?\n\nIf you have other options, Don't Do It!","totalFeedbackCount":5,"totalPositiveFeedbackCount":5,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","hasPhotos":false,"topContributor":false,"anonymous":false,"clientResponses":[{"response":"\nHi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you had with delivery. Since each retailer utilizes their own delivery network for product delivery, it would be best to reach out to your original purchasing store directly to advise on the issues you had so that these can be addressed directly. We hope this helps!","department":"Serta Team","responseSource":"Review Response","date":"Sep 02, 2025","sourceClientName":"Macy's"}],"syndicated":false,"submissionTime":"Aug 31, 2025","incentivizedReview":false},{"reviewId":267565475,"productId":22594697,"authorId":"inf5376730","userNickname":"kaydall_3070","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Loving this new mattress","reviewText":"[This review was collected as part of a promotion.] This bed has been absolutely wonderful. The packaging it came in was easy, all we had to do was open the box to let the mattress inflate. Appreciate the easy set up. 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We needed an extra bed for our cabin and this bed in a box made it so easy to bring one up there in our regular car. The mattress is high quality and comfortable, and the price is reasonable.","totalFeedbackCount":0,"totalPositiveFeedbackCount":0,"totalNegativeFeedbackCount":0,"featured":false,"contentLocale":"en_US","photos":[{"photoId":"16186412","sizes":{"normal":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/8e82c186-3a74-5f00-a872-92bf4b584912","sizeId":"medium"},"thumbnail":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/83c14a8f-bad1-5f8d-997c-e81a1de00785","sizeId":"thumbnail"},"large":{"url":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2VydGE/146739ed-b689-5983-9f5e-106cc98bfe72","sizeId":"large"}}}],"hasPhotos":true,"topContributor":false,"anonymous":false,"syndicationSource":{"name":"Serta","logoImageUrl":"https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/f0214e6c-22fe-4dba-9789-3df54a9513e4"},"syndicated":true,"submissionTime":"Jul 15, 2025","incentivizedReview":true},{"reviewId":266351147,"productId":22806966,"authorId":"inf3193751","userNickname":"moodymartha_3564","ratingsOnly":false,"rating":5,"ratingRange":5,"recommended":false,"title":"Cloud like cushion!","reviewText":"[This review was collected as part of a promotion.] Packaging was easy to bring in the house, shrink wrapped, ripped the plastic apart and it opened up quickly on the bed frame. 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