How do I apply for a Macy’s Credit Card or Macy’s American Express Card?

Click “Apply Now” above to access the online credit application. After submitting your application, you’ll be considered for both the Macy’s Credit Card and Macy’s American Express Card. If approved for both cards, you’ll select which card you’d like.

What bank issues the Macy’s Card?

Citibank, N.A. is the issuer of the Macy’s Credit Card and the Macy’s American Express Card.

How will I know if my application was approved?

Good news—if you’re approved, you should be instantly notified. However, if it takes longer to process your application, the bank will notify you by mail regarding the reasons for the decision.

When will I receive my new Macy’s Card?

Once you’re approved, you should receive your new Macy’s Card within 7-10 business days of your account opening. Plus, look out for exclusive offers delivered with your card that you can use instantly!

Can I use my Macy’s Card anywhere?

You can use a Macy’s Credit Card on all Macy’s purchases. You can use a Macy’s American Express Card at Macy’s and outside of Macy’s everywhere American Express cards are welcome.

How can I check my card balance?

Once you’ve added your Macy’s Card to your online account & signed in, select the ‘Macy’s Credit Card’ option from the drop-down account menu. From this page, you’ll be able to view your statement balance, minimum payment due and your payment due date along with any other account-related information.

Is there a discount offered with a Macy’s Card?

Yes! When you open a new account and are instantly approved, you’ll get the one-time 25% off discount to use the first two days in store or online with your Macy’s Card, up to $100 on your Macy’s purchases over the two days. Details

What are the different levels of the Macy’s Star Rewards program?

New credit cards are opened at Silver status (check out the great benefits above). Spend at least $500 in net purchases at Macy’s on your Macy’s Card in a calendar year to upgrade to Gold status, and at least $1,200 in net purchases on your Macy’s Card in a calendar year to upgrade to Platinum status. Your loyalty status will be upgraded 7 days after you hit the $500 or $1,200 mark. Details

How do I add my card to my online account?

To pay your bill online, view your account balance, billing statements and more, you’ll need to Create An Account (if you don’t have one already). Once you’re set up, Sign In and select ‘Add Your Card.’ Complete the form, then select ‘Add Card.’ You’ll have to set up a few security questions—then select ‘Next’ to complete the process!

How can I check my card balance?

Once you’ve added your Macy’s Card to your online account & signed in, select the ‘Macy’s Credit Card’ option from the drop-down account menu. From this page, you’ll be able to view your statement balance, minimum payment due and your payment due date along with other account-related information.

How do I view my statement online?

Once you’ve created an online account, signed in, and added your Macy’s Credit Card:

Select ‘My Account’
Select ‘Macy’s Credit Card’
Select the ‘Statements & Recent Activity’ button
In the ‘Download Statements’ section, choose the date and format of the statement you want to view or print, then select the ‘Download’ button.
Select the PDF option if you are looking for an image that resembles a traditional statement.
You can view and print up to 12 consecutive months of statements online.
To request a copy of statements older than 12 months, contact Credit Customer Service.

How do I pay my bill online?

Once you’ve added your Macy’s Credit Card to your account and signed in:

Select ‘My Account’
Select ‘Macy’s Credit Card’
Select the ‘Make a Payment’ button
Select your payment amount, date and source, then select the ‘Continue’ button
Verify your information and select ‘Authorize’
Quick note: Debit cards are not accepted for online payments.

How do I pay my bill in store?

You can pay your bill with cash, check, debit card, or money order at a register in any Macy’s store. Find A Store
We do not accept credit cards or gift cards as payment on your Macy’s Credit Card or Macy’s American Express® Card. At this time, debit cards are only accepted as payment in store.

How do I add my Card to my Macy’s Wallet?

Add your Macy’s Card to Wallet to access your Star Passes & Star Money rewards, see how close you are to upgraded benefits, and check out faster online.
Once you’ve signed in to your Macy’s account, select ‘Wallet’ from the drop-down menu, select ‘Add Macy’s Credit Card’, enter your card number and associated billing information, then select ‘Save & Continue.’
Woo-hoo! Your card information is now saved in your Wallet for future use. If you’d like to easily access all your Star Rewards information, just set your Macy’s Card as the default card.

How do I contact customer service?

You can call the Credit Customer Service center at 1-888-257-6757 (TTY: 711). Hours of operation are Monday-Sunday from 10am
to 10pm ET.

Customers outside the U.S., Canada & Puerto Rico call collect: 1-727-556-5758.

Have your Macy’s account number on hand. You can also request statements & other credit card-related information.