So You’re Buying Furniture?

This is everything you need to know.

WHITE
GLOVE DELIVERY

Top-quality care just for you!

  • EXPERT
    CUSTOMER
    SERVICE

    Call 1-888-822-6229,
    order & set
    up a delivery
    time.

  • DELIVERY

    Expect to be
    contacted
    30
    minutes prior
    to your
    2-4
    hour delivery
    window.

  • SET-UP

    We’ll move existing
    furniture, vacuum the
    space & assemble
    the pieces.

  • INSPECTION

    We’ll inspect,
    clean &
    correct
    any minor
    defects.

  • DEMONSTRATE

    We’ll show you the features of new merchandise. Excludes Quick Ship furniture.
    Learn More

WE’VE GOT OTHER GREAT DELIVERY OPTIONS, TOO!

INSIDE HOME ENTRANCE
DROP-OFF

On your selected delivery date, the delivery team will deliver your merchandise through
the first door of preference or garage, or first dry area (Customer Choice). No assembly,
no unpacking or removal of packing material. Customer signature is required. A time
window will be provided to you the day before delivery.

ROOM OF CHOICE
DROP-OFF

Our team will deliver your merchandise to the room of
your choice in your home. No assembly, unpacking or removal of packing material is
included. A 2-hour time window will be provided to you the day before delivery.

PARCEL SHIPPING FROM VENDOR

Your order will be shipped directly from the vendor. Once the order is shipped, you will
receive a shipping confirmation email with the shipment tracking number.

PARCEL SHIPPING FROM
WAREHOUSE

Your order will be shipped from one of our fulfillment centers. Once the order is shipped,
you will receive a shipping confirmation email with the shipment tracking number.

RETURN &
EXCHANGE POLICY
FOR FURNITURE

Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Macy's Customer Service within 3 days of your delivery.

There are no fees associated with an exchange; however, exchanges must be authorized by Macy’s Customer Service at 1-888-822-6229.

For preference returns:

  • Preference furniture returns must be returned in "as new" condition
  • Furniture protection plans will be refunded
  • The delivery fee will not be refunded
  • A restocking fee of 15% will be assessed
    If you notice any damage within 3 days of your delivery, please contact Macy’s Customer Service to schedule a service appointment to correct the issue.
  • Macy’s will hold your merchandise for up to 60 days. If you are unable to schedule a delivery for your return or exchange within 60 days of availability, your return or exchange will be canceled.

Return credit:

  • You will receive credit after the merchandise has been returned.
  • Once we receive the merchandise, we will process your credit immediately. Depending on your bank's processing time, it may take a few days to reflect on your account.
  • If you purchased the merchandise with cash or Gift Cards, a refund will be mailed in the form of a check or merchandise-only certificate, which will be processed for shipment within 3 business days.
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FURNITURE
PROTECTION PLAN

Great reasons to have the UltimatePlan. Worry no more

5-YEAR GREAT GIVE BACK PROTECTION

With your purchase of our
5-Year Great Give Back
Furniture Limited Product Protection Plan, if you do not initiate a claim during the 5 years for which there is service provided, you will be eligible to receive a voucher* valued at the original Protection Plan price good towards the purchase of new furniture, bedding or area rugs at Macy’s upon expiration of your plan.

To sign up for Macy’s UltimatePlan Furniture Protection Plan, CALL
1-888-822-6229.

Why the UltimatePlan®?
Coverage Highlights
Get the mobile app with 24/7 claim filing, which features:
  • Easy claim filing
  • Personalized dashboard
  • Furniture care advice

Download our WorryNoMore® app today! OR 24/7 claim filing at www.worrynomore.com

*See associate for details
Note: In the event of a discrepancy between this document and the protection program certificate, the certificate will govern. The UltimatePlan Protection Plan does not cover everyday soiling from normal use, accumulation, spills or damage not attended to properly. Coverage is limited to items identified in certificate. Exclusions apply; refer to your protection program certificate for specific coverage information.

Note: You must sign up for Macy’s WorryNoMore® Furniture Protection Plan when you buy your furniture or within 72 hours of furniture delivery. Quick Ship furniture is excluded from WorryNoMore® protection plans. Terms & Conditions apply.

WHY ULTIMATEPLAN?

We service in home
We repair the damaged area
We replace the affected part if necessary

Protect your investment—our UltimatePlan plans includes:
  • 5 years worry-free use of
    your furniture
  • Unlimited in-home
    professional furniture repair
  • Nationwide service network
    so your protection moves with you
  • Replacement of furniture that can't be repaired**
  • Our exclusive toll-free advice line
  • Furniture care kit

**If the furniture or part to be replaced is no longer available, you can select new furniture of equal or lesser value! To continue coverage on the replaced piece, the protection plan must be repurchased.

Eco-friendly furniture care kit includes:
  • 8 oz. Fabric & Microfiber Cleaner
  • 8 oz. Leather Cleaner
  • 4 oz. Leather Protection
  • 4 oz. Wood Polish
  • Sponge & Cloth
  • Protection Plan Certificate
Our eco-friendly cleaning and protection products:
  • Are water-based, ozone friendly and phosphate-free
  • Use soy-based application sponges
  • Contain no hazardous air pollutants (HAPs)
  • Feature recyclable containers and recycled materials
Our furniture care kits are manufactured by uniters

MASTER IN CARE AND PROTECTION
Your high-quality kit includes fabric/microfiber cleaner, wood polish, leather cleaner and
leather protection cream; a $40 value! Our products are not typical household care
products. Our care kits are formulated to provide the
highest protection and includes environmentally friendly
cleaning products specifically designed for your furniture. In addition you will receive a 40% discount at WorryNoMore.com
for additional replenishment products during your 5-year program. All products are approved for use on your furniture.

No risk with the ULTIMATEPLAN?

Coverage Highlights
    • All accidental stains & pet stains
    • Multiple damages
    • No reporting time frame
    • Structural/frame damages
    • Residential rentals
    • Pet damage; teeth, claws, beaks
    • Burns and candle wax
    • Breakage of glass or stone
    • Fingernail polish/remover
    • Seam separation
    • Chips, gouges and cracks to wood
    • Electrical component failure
    • Fast and reliable in-home service
    • Bonus furniture care kit
    • Our no-risk Great Give Back
5 years of professional protection for only a fraction of your investment
Product
Price Range
  New Ultimate Plan/Fabric/
Leather/Case
0-$400 $99
$401-$500 $135
$501-$700 $169
$701-$1,000 $199
$1,001-$1,300 $249
$1,301-$1,600 $299
$1,601-$1,900 $335
$1,901-$2,500 $369
$2,501-$3,000 $399
$3,001-$5,000 $459
$5,001-$6,000 $499
$6,001-$7,000 $525
$7,001-$8,000 $569
$8,001-$9,000 $589
$9,001-$10,000 $599
$10,000 & Up 6%
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OUTDOOR
FURNITURE
PROTECTION PLAN

Great reasons to Worry no more

5-YEAR GREAT GIVE BACK PROTECTION

Rain, sleet & snow—weather is unpredictable, and it's not always kind to the things you keep outside. That's why it's so important to protect your investment with the Macy's WorryNoMore® Outdoor Protection Plan!

Why WorryNoMore®?
What it covers
How it's priced

Note: You must sign up for Macy’s WorryNoMore® Furniture Protection Plan when you buy your furniture or within 72 hours of furniture delivery. Quick Ship furniture are excluded from WorryNoMore® protection plans. Terms & Conditions apply.

WHY WORRYNOMORE®?

We service in home
We repair the damaged area
We replace the affected part & if necessary

There’s no risk! We’re so convinced you’ll use our WorryNoMore® in-home service, Macy’s is proud to offer
The Great Give Back: if you never use the WorryNoMore® service during your 5 years of coverage, we’ll give you 100% of your Furniture Protection Plan price to use towards your next furniture purchase!

Protect your investment—our WorryNoMore® plans include:
  • 5 years worry-free use of
    your outdoor furniture
  • Our exclusive toll-free
    number for claims or advice
  • Unlimited in-home
    professional outdoor furniture repair
  • Nationwide service network
    so your protection moves with you
  • Replacement of furniture that can't be repaired††

††If the outdoor furniture or part to
be replaced is no longer available,
you can select new outdoor
furniture of equal or lesser value!
To continue coverage on the
replaced piece, the protection plan
must be repurchased.

WHAT IT COVERS

THE OUTDOOR GOLD PROTECTION PLAN

Provides excellent protection for COVERED accidents and structural damage. Food and beverage stains, ballpoint ink and nail polish, rips and tears, accidental breakage and more!

Staining Coverage

Food & Beverage Stains*
Human Bodily Fluids**
Nail Polish & Cosmetics
Ballpoint Pen Ink
Suntan Lotion or Oil
Bleach Stain from a Single Incident

Surface Coverage

Rips, Tears & Punctures
Accidental Surface Damages That Penetrate the Finish

Structural Coverage

Breakage of Frames &
Mechanisms
Breakage of Table Tops
Breakage of Umbrella or Umbrella Mechanism

*Excludes general soiling, perspiration, body oils and accumulation of otherwise covered accidents
**Excludes animal stains, teeth,
beak and claw marks

So, in the event the damaged piece is no longer available for exchange, the plan will let you reselect all the matching pieces of the set purchased and covered under the Service Plan. In the event that the damage is only to the cushion(s) of umbrella(s), and there is no damage to the structure (chairs, frames, table, etc.), the replacement would be limited to the cushion(s) or umbrella(s).

HOW IT'S PRICED

5 years of professional cleaning & repair for only a fraction of your outdoor furniture purchase!
Furniture Purchase
 
  Protection Plan Price
Outdoor Gold
Under $400 $99
$401-$500 $135
$501-$700 $159
$701-$1,000 $199
$1,001-$1,300 $249
$1,301-$1,600 $299
$1,601-$1,900 $329
$1,901-$2,500 $365
$2,501-$3,000 $399
$3,001-$5,000 $439
$5,001-$6,000 $499
$6,001-$7,000 $525
$7,001-$8,000 $575
$8,001-$9,000 $589
$9,001-$10,000 $599
$10,000 & above 6%

When purchasing sets, each individual piece must be covered. Your Protection Plan price will be divided by the number of pieces in the set.

Note: In the event of a discrepancy between this page and the protection plan certificate, the certificate will govern. The WorryNoMore®
Outdoor Service Plan does not cover everyday soiling from normal use, accumulation, multiple stains, unidentified stains, spills or damage not
attended to properly. Coverage is limited to items identified in certificate. Exclusions apply; refer to your service program certificate for specific coverage information. The WorryNoMore® program is insured by an AM BEST "A" rated insurer.

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