Yes. Macy’s offers the option to receive your receipts by email (eReceipt), paper, or both.
How do I choose my receipt preference?
From a computer:
- Select the menu in the top‑right corner
- Choose Profile
- Select Preferences → Notifications
- In Store Receipts, select Edit and choose your preference
From a mobile device:
- Open the menu and select My Account → Profile
- Select Sign up for Email Notifications
- In Store Receipts, select Edit and choose your preference
At checkout in store, a Macy’s colleague may also ask you to confirm your preference.
How do eReceipts work for returns?
- You can use an eReceipt or paper receipt to make a return
- Most items can be returned within 30 days (some exceptions apply)
Refund timing:
- In‑store returns: Processed immediately
- Mail returns: Issued after the return is received and processed
Note: Posting times may vary by financial institution.
What if I lost my eReceipt?
Receipt information can usually be retrieved for up to two years after purchase. A store colleague or Customer Care may be able to locate your purchase using:
- Account number
- Return label
- Gift registry number
If your receipt is found:
- Refund is issued to the original form of payment or store credit
If it cannot be found:
- A store credit may be issued for the item’s lowest selling price within the last 180 days.