Help Center


Macy's /  Help Center


Help Center
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My Account and Credit Card
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My Account and Credit Card
Macy's Credit Card
  • Update Macy's Credit Card billing address, email address, or phone number online
  • What is Macy's new account discount?
  • Contact Credit Customer Service
  • Macy's American Express® Card
  • How to Apply for a Macy's Credit Card Online
  • Payment Allocation
  • How to Dispute or Report a Fraudulent Charge
  • How do I report a lost or stolen card online?
  • How to Manage My Macy's Credit Card
  • How do I request a replacement card?
  • How can I view transactions that have posted to my account since my last statement?
  • How can I view my payment history?
  • Do I have to provide my banking information each time I pay online?
  • Do I have to use my Macy's Credit Card for my purchase to qualify towards Silver, Gold or Platinum status?
  • How can I dispute a charge on my Macy’s Credit Card?
My Account & Profile
  • Using My Wallet
  • Creating and Using Lists
  • Managing My Macy's Online Account
  • How can I change the name on my account?
  • Update Macy's Credit Card billing address, email address, or phone number online
  • How do I activate my online account?