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Does Macy's offer jewelry and watch repair?

Yes. Macy’s partners with MyJewelryRepair.com to provide jewelry and watch repair services.

 

What to know:

  • Repairs are completed through a mail-in process (UPS)
  • You’ll receive a repair estimate before approving service
  • Payment is submitted online after approval

 

Jewelry & Watch Repair FAQs

  1.  Visit macys.myjewelryrepair.com
  2. Follow the steps to submit your repair request
  3. Print your order slip and prepaid UPS shipping label
  4. Securely package your item and drop it off at any UPS location
  5. A technician evaluates your item and provides a repair estimate
  6. Approve (or decline) the repair and submit payment online
  7. Your repaired item is shipped back via UPS

Repair costs vary based on the type of repair and materials required. You can view estimated pricing on MyJewelryRepair.com before submitting your request.

Repair timelines vary depending on the work required and parts availability. Most repairs take at least 2 weeks to complete.

Most jewelry and watches can be repaired. Items not purchased at Macy’s are eligible for repair up to a maximum declared value of $5,000.

Yes, ring resizing is available. Limitations may apply depending on the ring’s design and construction.

Yes. Items are fully insured while being serviced through this program.

If loss occurs, MyJewelryRepair will file a claim with UPS on your behalf. You will be reimbursed for the declared value of your item.

MyJewelryRepair follows established security procedures and completes over 500,000 repairs annually.

 

Each item is:

  • Tracked throughout the repair process
  • Photographed from multiple angles
  • Stored securely, with stones inventoried separately