Macy's /  Help Center


Furniture & Mattress Return Policy

Return options for furniture and mattresses vary based on the item type and delivery method. Review the sections below to understand your eligibility, timelines, and any applicable fees.

Quick Overview

 

  • Furniture (scheduled delivery): 3 days to request a return
  • Furniture (UPS or vendor shipped): 30-day return window
  • Mattresses: 120-day reselection or return period
  • Most returns include fees or conditions
 

Furniture Returns (Scheduled Delivery)

If you’re not satisfied with your furniture:

  • Contact us within 3 days of delivery
  • Item must be in as-new condition

 

Fees and details:

  • Delivery fees are nonrefundable
  • A 15% restocking fee will apply

 

  • Contact us within 3 days of delivery. We may:
  • Schedule a service appointment
  • Offer a repair or replacement

Furniture Returns (UPS or Direct from Vendor)

  • Returns accepted within 30 days of delivery
  • Item must be in original condition and packaging

  • Cannot be returned to stores
  • Shipping fees and surcharges are nonrefundable
  • A 15% return fee applies

Mattress Returns & Exchanges

We recommend trying your mattress for a period of time before requesting a return or exchange.

  • One-time reselection or return within 120 days of delivery
  • Item must be undamaged, unstained, and in good condition
  • Returns or reselections must be scheduled within 14 days of your request

  • $99 pickup fee applies
  • Delivery fees are non-refundable
  • A 15% preference fee may apply depending on brand (see below)
  • Additional returns or exchanges may include applicable fees

No Preference Fee (First Return)

 

The following brands do not charge the 15% preference fee for your first return:

  • Purple
  • Simba
  • Saatva
  • Goodful
  • Sealy2GO
  • Leesa

 

What this means:

  • No 15% fee for the first return
  • A $99 pickup fee still applies for reselection (exchange)

 

Preference Fee Applies (15%)

The following brands do include a 15% preference fee:

  • Tempur-Pedic
  • iComfort
  • Bedgear
  • Most other mattress brands

 

Additional details:

  • One exchange is allowed for suspension systems
  • Additional returns or exchanges will include applicable fees

 

Extended Trial

  • Nectar: 365-night trial (manufacturer policy)

  • Follow the same return policy as mattresses
  • After delivery, most product support and troubleshooting is handled directly by the manufacturer

  • Second returns or exchanges may incur additional fees
  • iComfort always includes the 15% preference fee

Accessories & Smaller Furniture Items

  • Returns accepted within 30 days
  • Must be in original condition and packaging

  • Items purchased in-store can’t be returned in-store
  • Shipping fees are nonrefundable
  • A 15% restocking fee applies

Special Items & Exceptions

  • Non-refundable
  • Must be inspected and any issues reported at time of delivery/installation

  • Requires a nonrefundable 25% deposit
  • Cancelations or returns forfeit the deposit

  • Sold as is with all faults
  • Not eligible for returns, exchanges, price adjustments, or warranties

  • Must be returned directly to the seller within 30 days
  • Cannot be returned to Macy’s locations

Refund Timing

 

  • Refunds are processed after returned items are received and inspected
  • Timing may vary depending on your bank or payment method

Need to Start a Return?

 

Call us: 1-888-822-6229 (TTY: 711) Monday–Sunday, 8 a.m.–10 p.m.