Macy's /  Help Center


How can I find an item I saw online, in a store, or in a catalog?

How do I search for an item?

You can search by:

  • Item name
  • Short description
  • Brand name
  • Web ID (from a catalog)

 

Select the magnifying glass to view results.

 

Note: Some items available in stores may not be available online.

How do I check if an item is available at my local store?

 

Use Free Pickup In Store to see if an item is available near you, including size and color.

 

How it works:

  1. Enter a product name or description in the search bar and select the magnifying glass
  2. Filter results:
    • Desktop: Select Free Pickup In Store under Filter By
    • Mobile: Select Free Pickup Today above the results
  3. Items available at your selected store will appear
 

Get more help

  • Desktop: Select the store icon at the top of the page, enter your ZIP code, and choose a store
  • Mobile: Open the menu, select Stores, enter your ZIP code, and choose a location

    • Call 1‑800‑289‑6229 (TTY: 711) available daily: 8:00 a.m.–10:00 p.m. ET