Macy's /  Help Center


Price Adjustments
Can I get a price adjustment if the price drops after I purchase?
 

Yes. If the price of your item drops within 10 days of your order date, you can request a price adjustment and receive a refund of the difference.

 

  • Refunds are issued to your original form of payment
  • Promotional discounts cannot be combined with a price adjustment

 

What is the price adjustment policy?
 
  • The lower price must be an advertised Macy’s price
  • Requests must be made within 10 days of the order date
  • The price adjustment refund equals the difference between the purchase price and the new price

Price Adjustment Details & Exceptions

Most items are eligible for a price adjustment, including:

  • ✅ Items sold and shipped by Macy’s
  • ✅ Eligible Digital Third-Party Seller items

 

Some items are not eligible:

  • ❌ Direct from Vendor items
  • ⚠️ Some third-party items may be excluded from promotions or sitewide sales

For online orders:

You can request a price adjustment by:

  • Chatting with us (9 AM – 12 AM ET)
  • Calling 1-800-289-6229 (8 AM – 10 PM ET)

Have your order number and item details ready.

 

For in-store purchases:

Visit your local Macy’s store to request a price adjustment.

  • Bring your receipt to help process your request

  • Chat with us or call 1-888-822-6229 (TTY: 711), 8 AM – 10 PM ET

 

Timing requirements:

Furniture and mattress price adjustment requests must be submitted within 10 days of:

  • Delivery date (White Glove, In-Home, Room of Choice)
  • Ship date (warehouse or vendor shipments)

 

Have your salescheck number and item details ready.

  • Requests must be submitted directly by the customer
  • Macy’s does not accept third-party or app-based requests
  • For your security, do not share your account number