What is a price adjustment?

A price adjustment is a refund of the difference between the price originally paid and a qualifying lower advertised Macy’s price.

When am I eligible for a price adjustment?

If the price of an eligible item drops within 10 days of your order date, you may request a price adjustment for the difference between the price you paid and the new advertised Macy’s price.

• Refunds are issued to your original form of payment
• Promotional discounts cannot be combined with a price adjustment

What purchases are eligible for a price adjustment?

Price adjustments are available on eligible purchases when the price is reduced within the applicable timeframe. Certain merchandise, promotional offers, clearance items, and other special purchases may not qualify.

Requesting a Price Adjustment

How do I request a price adjustment?

• For online purchases: Call 1-800-289-6229 (TTY: 711), 8 a.m.–10 p.m. ET. Have your order number and item details ready.
• For in-store purchases: Visit your local Macy’s store and bring your receipt to help process your request.

How do I request a price adjustment for furniture or mattress orders?
Call 1-888-822-6229 (TTY: 711), 8 a.m.–10 p.m. ET. Furniture and mattress price adjustment requests must be submitted within 10 days of:

• The delivery date for White Glove, In-Home, or Room of Choice deliveries.
• The ship date for warehouse or vendor shipments.

Have your salescheck number and item details ready.