Macy's /  Help Center


How can I view and track my order?

You can track your order at any time:

  • Sign in to your account or use your order number + email or phone number
  • Once your order ships, you’ll receive a shipping confirmation email with tracking details
  • If enrolled, you may also receive text updates with tracking links
  • Track your order online

Order Tracking & Delivery Help

  • Sign in to track your order or use your order number and email/phone number
  • You'll receive a shipping confirmation email once your order ships
  • Select the Track Shipment link for the latest updates
  • If signed up, you may also get text updates with tracking info

    • To track an in-store order:

    • Have your receipt available
    • Contact the store where the order was placed, or
    • Call 1‑800‑289‑6229 (TTY: 711) or use chat
    • Let the representative know your order was placed in store

    If your order is marked as delivered:

    • Check around your home (porch, mailbox, or nearby areas)
    • Ask neighbors in case it was accepted for you

     

    If you still can’t locate it, contact us by phone or chat for help

    We’re sorry for the inconvenience.

    • Call 1‑800‑289‑6229 (TTY: 711) or contact us via chat
    • We’ll help resolve the issue as quickly as possible

    Your order may still be in transit.

    • Please allow additional time for delivery before contacting us

    If you did not receive a confirmation email:

    • Check your spam or junk folder
    • Check your payment method:
      • If there’s no charge, the order likely didn’t go through
      • If there is a charge, contact us for help

  • Changes cannot be made after 30 minutes from placing your order
  • If your order shipped via UPS, you may be able to make changes using UPS My Choice®

    • < Back to Orders Help