Report a Lost or Stolen Card Online
- Sign in to My Account using your email address and password.
- Select Credit Summary under the Macy's Credit Card section.
- Open the "I want to..." dropdown menu in the upper-right corner.
- Select Report a Lost or Stolen Card.
Complete Your Report
You'll be asked to:
- Confirm your account is current by submitting any required payment.
- Identify any unauthorized transactions, if applicable.
- Provide details about when and how the card was lost or stolen.
- Submit your report.
After you submit your report, we'll review any unauthorized transactions and begin processing your replacement card.