Macy's /  Help Center


How Do I Report a Fraudulent Charge or Dispute a Transaction?

If you notice unauthorized activity on your Macy's Credit Card or Macy's American Express® Card, report it as soon as possible online or by phone.

 

Investigation timeline: Most investigations are completed within 2–3 billing cycles. We’ll contact you if we need additional information.

Report Fraud or Dispute a Charge

 

Online

Your Macy's Credit Card or Macy's American Express® Card must be linked to your online profile.

  1. Sign in to My Account.
  2. Select Macy's Credit Card.
  3. Choose Account Services.
  4. Select Dispute a Charge.
  5. Review your account activity.
  6. Select the unauthorized transaction, follow the prompts, and submit your dispute.

 

You'll receive an email once the dispute is complete. Please allow up to 6 weeks for resolution.

 

By Phone
  • Customer Care: 1-833-743-2509 (TTY: 711)
  • Spanish Customer Care: 1-833-743-2512 (TTY: 711)
  • Hours: Monday-Sunday, 8:00 AM-10:00 PM ET

 

More Help and Related Resources

Only send documentation if we've requested it during the investigation.

 

Do not use these email addresses to initiate a fraud report or dispute.

If you believe your Macy's Gift Card balance is incorrect, have your gift card and proof of purchase available.

  • Call the number on the back of your gift card, or
  • Call 1-800-203-3481 (TTY: 711)

Hours: Monday-Sunday, 8:00 AM-10:00 PM ET

For questions about:

  • Promotional gift cards with expiration dates
  • Macy's Money
  • Happy Returns Cards from online or store returns

 

Call 1-800-289-6229 (TTY: 711).