For My Macy’s Credit Card Account

If you notice suspicious or fraudulent activity on your Macy’s Credit Card or Macy’s American Express® Card, please report it as soon as possible—either online or by phone.

After you report the activity, please allow 2–3 billing cycles for the investigation to be completed. We will contact you if additional information is needed.

Report Fraud or Dispute a Charge Online

Note: Your Macy’s Credit Card or Macy’s American Express® Card must be linked to your online profile.

1. Go to My Account and sign in using your email address and password.
2. Select “Macy’s Credit Card.”
3. Under Manage Credit Card, choose Account Services.
4. Select “Dispute a Charge.”
5. Review your account activity.
6. Select the unauthorized transaction(s), follow the prompts, and submit your dispute.

A status email will be sent once the dispute is complete. Please allow up to 6 weeks for resolution.

Report Fraud or Dispute a Charge by Phone

• Customer Care: 1‑833‑743‑2509 (TTY: 711) 
• Spanish Customer Care: 1‑833‑743‑2512 (TTY: 711)
• Hours: Monday – Sunday, 8:00 AM – 10:00 PM ET

Submitting Additional Documentation (If Requested)

Do not use these email addresses for your initial contact. Only send information if you’re asked to do so.

• For suspected fraud: FraudInvestigations@citi.com
• For a billing dispute: MacysDisputes@citi.com

Macy’s Gift Card

If you believe your Macy’s Gift Card balance is incorrect, we’re happy to help. Please have the gift card and valid proof of purchase. You can also check your gift card balance online.

• Call the number on the back of your gift card or 1‑800‑203‑3481 (TTY: 711)
• Hours: Monday – Sunday, 8:00 AM – 10:00 PM ET

Special Gift Card Inquiries: For questions about promotional gift cards with expiration dates, Macy's Money or a Happy Returns Card from an online or store return please call: 1‑800‑289‑6229 (TTY: 711).