Manage Your Macy's Credit Card

Use your online account to make payments, manage AutoPay, view account activity, request a credit limit increase, and more


Make a Payment

 

Online
  1. Sign in to My Account.
  2. Select Macy's Credit Card.
  3. Select Make a Payment.
  4. Choose your payment amount, payment date, and payment source.
  5. Review your information and select Authorize

 

Important Payment Information
  • Payments may take up to 3 days to appear on your account. 
  • Debit cards can't be used for online payments. 
  • You can save up to five checking or savings accounts for future online payments.

 

Schedule a Payment
  • You can schedule up to five online payments per billing cycle.
  • You can schedule more than one payment on the same day, but not from the same bank account. 
  • Scheduled payments can be edited until 11:59 PM ET on the day before the payment date.

 

AutoPay

 

Enroll in AutoPay

AutoPay automatically schedules a payment on your payment due date using the payment source you've selected. 

  1. Sign in and select Macy's Credit Card.
  2. Select Enroll in AutoPay.
  3. Add your bank account and routing number if prompted.
  4. Choose the payment amount you want AutoPay to make each month. 

 

Note: Debit cards can't be used for AutoPay. 

 

Edit or Cancel AutoPay
  1. Sign in and select Macy's Credit Card.
  2. Select Manage AutoPay.
  3. Open Upcoming Payments.
  4. Select the payment you want to edit or delete.

 

Promotional Financing & Payment Allocation

 

Understanding Promotional Financing

Promotional financing offers deferred interest for a limited time. If the promotional balance isn't paid in full before the promotional period ends, deferred interest will be charged to your account. Promotional financing offers can't be extended. 

 

To Help Avoid Deferred Interest

Pay more than the minimum payment and work toward paying the entire promotional balance before the promotion expiration date.

 

How Extra Payments Are Applied
  • Additional payments are generally applied to balances with the highest interest rate first. 
  • If you'd like an additional payment applied to a promotional balance, call the number on the back of your card. 
  • During the final billing cycles before a promotion expires, additional payments may automatically be applied to the promotional balance first.

 

View Statements & Account Activity

  1.  Sign in to My Account.
  2. Select Other Options under Macy's Credit Card.
  3. Select Payments.
  4. View your payment history.

  1.  Sign in to My Account.
  2. Select Credit Summary.
  3. Scroll to Account Activity.
 

You can review:

  • Recent purchases
  • Posted payments
  • Returns made since your last statement

Other Ways to Pay

Call 1-888-257-6757 (TTY: 711).

 

Hours:

  • Monday through Sunday
  • 8:00 AM to 10:00 PM ET

Visit the At Your Service counter and pay with:

  • Cash
  • Check
  • Debit card
  • Money order

Macy's Credit Card

PO Box 60703
City of Industry, CA 91716-0703

 

OR

 

PO Box 71359
Philadelphia, PA 19176-1359

 

Macy's American Express® Card

PO Box 60705
City of Industry, CA 91716-0705

 

OR

 

PO Box 71361
Philadelphia, PA 19176-1361

 

Overnight/Express Payments

Macy's Payment Department
400 White Clay Center Drive
Newark, DE 19711

Manage Your Credit Limit

You can request a credit limit increase online, in the Macy's app, or by phone.

 

Information You'll Need

  • Annual income
  • Residential status
  • Monthly rent or mortgage payment

 

Online

  1. Sign in and select Macy's Credit Card.
  2. Select Request a Credit Limit Increase.
  3. Enter the requested information and submit.

 

Macy's App

  1. Sign in and select Macy's Card.
  2. Select Credit Summary.
  3. Select Show More.
  4. Under Credit Limit, select Request Increase.

 

By Phone

Call 1-888-257-6757 (TTY: 711)

Manage Authorized Buyers

  1.  Sign in and select Macy's Credit Card.
  2. Select Add Authorized User.
  3. Complete and submit the form.

  1.  Sign in and select Add or Remove a Card.
  2. Select Edit or Remove next to the authorized buyer.
  3. Save your changes.

Change the Name on Your Account

  1.  Sign in to My Account.
  2. Select Credit Summary.
  3. Select Send Secure Message.
  4. Follow the prompts to request a name change.

Call 1-888-257-6757 (TTY: 711) between 8:00 AM and 10:00 PM ET. 

 

Important: Legal documentation may be required to complete your request.

Payment Issues & Fees

A returned payment fee may be charged if your payment is returned by your financial institution.

  • First returned payment: Up to $30.
  • Additional returned payment within six billing cycles: Up to $41.
  • Fees won't exceed the amount permitted by law.