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Macy’s Gift Card Fraud Prevention

Be cautious of phone calls, emails, texts, or social media messages urging you to purchase Macy’s Gift Cards to pay for services not related to Macy’s or macys.com.

 

Macy’s Gift Cards can only be used at:

  • Macy’s stores
  • macys.com
  • Macy’s Backstage

 

They cannot be used to pay any other company, business, or government agency.

Common Gift Card Scam Tactics

 

Most gift card scams occur when fraudsters contact you and pressure you to buy Macy’s Gift Cards to pay for unrelated services. These contacts may appear urgent, threatening, or emotional.

 

Remember: No legitimate business or government organization will EVER ask you to pay using a Macy’s Gift Card (or any gift card).

 

This includes—but is not limited to:

  • IRS
  • FBI
  • U.S. Treasury Department
  • Law enforcement agencies
  • City, state, or federal government offices
  • Utility companies
  • Bail bond services
  • Debt collectors
  • Banks or other financial institutions
  • Hospitals
  • Law offices
  • Private companies

 

If anyone asks for payment with a Macy’s Gift Card, it is a scam.

How to Protect Yourself from Macy’s Gift Card Fraud

 

To help avoid becoming a victim, follow these safety tips:

 

  • Never share Macy’s Gift Card numbers or CID numbers with anyone you don’t personally know and trust
  • Only check Macy’s Gift Card balances on macys.com—never on third‑party websites
  • Be cautious of callers who claim they are helping a friend or family member and ask for personal information or gift card numbers
    • Hang up and contact your friend or family member directly using a trusted phone number
  • Be aware that scammers can manipulate caller ID to make calls appear legitimate
  • Never click links in emails, ads, or websites offering free Macy’s Gift Cards

What to Do if You Suspect Fraud

 

If you believe you’ve been targeted by a gift card scam or identity fraud:

 

  1. Report the incident to your local law enforcement agency
  2. Contact Macy’s Gift Card Customer Care immediately if you believe your card has been compromised at 1-800‑511‑2752 (TTY: 711)

Report Suspicious Behavior or Scams

 

If you believe you have been contacted by a scammer or are unsure about the legitimacy of a request, report it using the resources below.

 

Internal Revenue Service (IRS)

 

If you receive calls, emails, or messages claiming to be from the IRS:

  • Report IRS impersonation scams to the Treasury Inspector General for Tax Administration (TIGTA):

  • If you believe you may legitimately owe taxes, contact the IRS directly:

    • 1-800‑829‑1040 (TTY: 711)

 

 

Federal Trade Commission (FTC)

 

The FTC handles complaints related to deceptive, unfair, or fraudulent business practices.

 

  • File a fraud report using one of the following methods:

    • Online: https://reportfraud.ftc.gov/assistant
    • Phone: 1‑877‑FTC‑HELP (TTY:711) 
    • Mail:

Federal Trade Commission
CRC‑240
Washington, D.C. 20580

 

Stay informed about current scams by visiting the FTC’s Scam Alerts page: https://www.consumer.ftc.gov/scam-alerts

Avoid Becoming a Victim of Scams

 

Learn how to recognize and protect yourself from common scams by visiting these trusted resources: