Important

Be cautious of calls, emails, text messages, social media messages, or other communications asking you to purchase Macy's Gift Cards as payment.

Macy's Gift Cards can only be used for purchases at:

• Macy's stores
• macys.com
• Macy's Backstage

Macy's Gift Cards cannot be used to pay bills, fees, fines, taxes, debts, or services provided by any other company, business, or government agency.

Common Gift Card Scams

Scammers may contact you and ask you to purchase gift cards as payment for unrelated services or obligations. These requests often create a sense of urgency, threaten consequences, or appeal to emotions.

Remember: No legitimate business, government agency, or law enforcement organization will request payment using a gift card.

 How to Protect Yourself

• Never share your gift card number or CID with anyone you do not know or trust.
• Only check your gift card balance on macys.com.
• Avoid third-party websites that offer gift card balance checks.
• Verify requests from friends or family by contacting them directly using a trusted phone number.
• Be aware that phone numbers, email addresses, and caller ID information can be spoofed.
• Do not click links offering "free" Macy's Gift Cards or other suspicious offers.

Think You’ve Been Targeted?

If you believe you have been targeted by a gift card scam:

• Contact Macy's Gift Card Customer Care immediately at 1-800-511-2752 (TTY: 711).
• Report the incident to your local law enforcement agency.
• Report the scam to the Federal Trade Commission (FTC) at reportfraud.ftc.gov.

Key Takeaway

Macy's will never ask you to make a payment using a gift card.

If someone asks you to purchase a Macy's Gift Card to pay a bill, fee, tax, debt, or government agency, it is a scam.