Macy's /  Help Center


Create a New Account

 

Go to the Create Account page and enter the required information.

 

Activate an Account Started In Store or by Phone

 

  1. Check for an email titled “Here’s how to activate your account” or a text from 38764
  2. Select the link and complete the form
  3. Submit to activate your account

 

Didn’t Receive an Activation Email or Text?

 

Request a new activation link on the Create Account page by entering your email and selecting Activate Here.

 

Password & Sign-In Issues

 

Reset Your Password
 
  1. Select Sign In
  2. Select Forgot Your Password?
  3. Enter your email address
  4. Follow the reset instructions sent to your email

 

  • Reset links expire within a few hours
  • Your new password is active immediately

Update Your Password

 

  1. Go to My Account > Profile
  2. Under Contact/Security, select Edit next to your password
  3. Enter your current password and new password
  4. Select Save

 

Password Requirements

  • 7–16 characters
  • No spaces
  • Special characters allowed except: . , - | \ =

 

You may receive a confirmation email or text if opted in.

Didn’t Receive a Password Reset Email?

 

  • Re-enter your email address and try again
  • Check your spam or junk folders
  • Confirm the correct email is associated with your account

 

Note: Subscribing to emails or making a purchase doesn’t always mean you have a Macy’s account.

More Sign-In Help

Accounts may lock due to inactivity or suspicious activity.

 

To unlock:

  1. Select the link in the red banner on macys.com
  2. Enter your email and complete reCAPTCHA
  3. Follow the password reset link sent to your email
  4. Create a new password

 

If your account is locked after multiple failed attempts, call: 1‑800‑289‑6229 (TTY: 711), 8 AM–10 PM ET

  • Select Sign In and follow the on-screen instructions
  • Use the password reset link sent to your email or text
  • Create a new password

    • Keeps you logged in longer on personal devices. You’ll still need to re-enter your password when:

    • Updating profile, shipping, or payment info
    • Signing out or clearing browser data
    • Using a new device or browser
    • Activity appears suspicious

     

    To sign out everywhere:

    • Go to My Account > Contact/Security > Sign Out from All Devices

    Add or Manage a Macy’s Credit Card

    You’ll need:

    • Account number
    • Name exactly as shown on your card
    • Security code
    • Last 4 digits of your SSN

     

    Steps:

    1. Sign in to My Account
    2. Select Add My Card
    3. Complete the form and select Add Card
    4. Set up your security questions

    1. Go to My Account > Macy’s Credit Card
    2. Select Add an Additional Card
    3. Enter your information exactly as shown on your card

    Update My Email Address

    Desktop:

    1. Sign in and go to My Account > Profile
    2. Select Edit next to your email
    3. Enter your new email and password
    4. Select Save

     

    App:

    1. Select My Account
    2. Go to Profile
    3. Select Email
    4. Enter your new email and password
    5. Select Save

    Create a new account on the Create Account page.

     

    If your Macy’s Credit Card is linked to your old account, call: 1‑866‑593‑2543 (TTY: 711)

    Managing My Email Address

    From a Computer:

    1. Sign in and go to My Account > Profile
    2. Under Contact/Security, select Edit next to your email
    3. Enter your new email and current password
    4. Select Save

     

    From the Macy’s App:

    1. Select My Account
    2. Go to Profile
    3. Select Email under Contact/Security
    4. Enter your new email and password
    5. Select Save

    If you no longer have access to the email on your profile, you’ll need to create a new account:

    1. Visit the Create Account page
    2. Complete and submit the requested information

     

    If your Macy’s Credit Card is linked to your old profile, contact 1‑866‑593‑2543 (TTY: 711).

    Manage Email & Text Preferences

    Fastest option: Use the unsubscribe link at the bottom of any Macy’s email

     

    Online:

    1. Go to Profile > Preferences > Notifications
    2. Under Email, select Edit
    3. Choose No, thanks! I’m good for now
    4. Select Save

     

    App:

    • Go to Communication Preferences and toggle Email Alerts

     

    By phone:

    • Call 1‑888‑529‑2254 (TTY: 711)

     

    Changes may take up to 6–8 weeks.

    Text one of the following to:

     

    • 62297 (Promo Alerts)
    • 31292 (Security Alerts)

     

    Keywords: STOP, END, QUIT, CANCEL, UNSUBSCRIBE

     

    You’ll receive a confirmation text. You can also manage text preferences online or in the app.

    • Opt out by phone: Call 1‑888‑529‑2254 (TTY: 711)

     

    • To opt out by mail, send your request to:

     

    MCCS Customer Service

    ATTN: Privacy Master

    P.O. Box 8215

    Mason, OH 45040

    Account Features & Benefits

    • Save shipping and billing information for faster checkout
    • Receive emails and texts about sales, promotions, and events*
    • Create and manage Lists and get price alerts
    • Pay your bill and manage your Macy’s Credit Card
    • Manage subscriptions

     

    *Promotional emails require opt-in.

  • Learn more about Lists
  • Learn more about Subscriptions