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In-Store Pick-Up Order Information

In‑Store Pick‑Up is free and lets you order online and pick up at your preferred Macy’s store.

 

  • Check item availability by searching or viewing the product page
  • Select your store before placing your order
  • You’ll be notified when your order is ready for pickup
  • Your payment method is charged when your order is ready

In‑Store Pick‑Up FAQs

  • Use the search bar and filter by Pick Up at your store
  • On the product page, select size/color to view availability
  • If unavailable, check nearby stores or choose shipping

  • The store must be selected before placing your order
  • Pick‑up location cannot be changed after the order is submitted
  • You can check availability at other stores before checkout

  • You may have about 15 minutes after placing your order to make changes or cancel
  • Orders begin processing quickly, so changes may not always be possible

  • You’ll receive an email (and text, if enrolled) when your order is ready
  • If the store is closed, your order will be available the next business day

  • Your payment method is charged when your order is ready for pick up

  • Make sure Pick Up is selected at checkout
  • If Ship is selected, a shipping fee will apply
  • If Pick Up is unavailable, the item is not eligible for store pickup

  • Yes—some items can be shipped while others are picked up in store
  • Orders can only include:
    • One shipping address
    • One pick‑up store

 

👉 Place separate orders if you need multiple locations

  • No—items cannot be transferred between stores for pickup
  • You can:
    • Choose another store where the item is available
    • Ship the item to your home

  • No—this option is only available at U.S. Macy’s store locations

  • No—In‑Store Pick‑Up is always free