Looking for warranty information for a product you purchased at Macy’s? We’re here to help.

The fastest way to get assistance is by using Chat Online, available at the bottom of this page. A live agent can help you review warranty details and next steps.

Chat hours:
Monday–Sunday, 8 a.m. – 10 p.m. ET (holiday hours may vary)

What information should I have ready?

To help us assist you as quickly as possible, please be prepared to provide:

• Email address
• First and last name
• Daytime phone number
• Product details, including:
  • Purchase date
  • SKU or UPC code
• Order number (if available)

Can I request warranty information by mail?

If you prefer to submit your request by mail, please send it to:

Macy’s Customer Service Department
P.O. Box 8215
Mason, OH 45040

Important security reminder

For your protection, please do not include your account number in chat messages or mailed requests.

Do you still need help?

Use the Chat Online link below to connect with a live agent for assistance.