Below are some basic tips to help protect your computer and your personal information when using the internet.

Tips to Help Protect Your Personal Information

• Be cautious of any requests for account numbers, Social Security numbers, credit card numbers, or other sensitive personal information.
• Never share personal or financial information with anyone you don’t know or trust.
• Do not reply to emails, phone calls, or text messages requesting personal information.
• If you are unsure whether an email is legitimate, do not click any links or download attachments.
• Never share your macys.com login credentials with anyone, including banks or financial institutions.

Password Tips

• Change your passwords regularly.
• Do not reuse the same password across multiple websites.
• Use strong passwords that include:
  • Upper‑ and lowercase letters
  • Numbers
  • Special characters
• Create passwords that are difficult for others to guess.

Help Secure Your Computer and Mobile Devices

• Install recommended security and software updates on your computer and mobile devices.
• Regularly review and adjust security settings to meet your personal needs.

Secure Information Sent Online

• Always look for a secure connection before entering personal information online.
  • A secure connection shows a lock icon or “https” in your browser’s address bar.
• While macys.com uses reasonable security practices to help protect your information, we cannot guarantee that information sent to or from macys.com will not be accessed by unauthorized parties.
• Always log out when finished using a website, especially on shared devices.

Email Alerts and Suspicious Messages

• If you receive suspicious emails or phone calls claiming to be from Macy’s, report them to:
  Bademail@Macys.com

⚠️ Important: Macy’s will never ask you to provide sensitive personal information by email.

Other Security Issues to Watch For

Identity Theft

Identity theft occurs when someone uses your personal information—such as your name, Social Security number, or credit card number—without your consent to commit fraud or other crimes.

Requests for Personal Information by Email

Macy’s or macys.com personnel will never contact you by email to request personal information.

Phishing

Phishing is a scam where criminals send messages that appear to come from legitimate businesses in an attempt to trick you into providing personal or financial information.

Unsubscribing From Marketing Communications

To unsubscribe from email or direct mail marketing communications, please refer to Macy’s Notice of Privacy Practices for instructions.

Helpful Resources

For more information about privacy, security, and identity theft prevention, visit:

• OnGuardOnline.gov
• GetNetWise
• Identity Theft Resource Center

Need Help?

If you have security questions about macys.com, notice suspicious account activity, or experience a security‑related issue, contact Customer Care at 1‑888‑257‑6757 (TTY: 711)