Have questions about a store closing or moving? Here’s what to expect.
Macy’s store closures
When is my store closing?
- Clearance sales typically begin in January
- Sales run for about:
- 10 weeks (Macy’s stores)
- 4 weeks (Macy’s Backstage locations)
Store closures & relocations
Closure details
Closing a store is never an easy decision. These updates help us improve the Macy’s experience and better serve customers online and at nearby locations.
What is the return policy for purchases made at a closing store?
- Purchases made on or after January 12, 2026 are final sale
- Purchases made before January 12, 2026:
- May be returned under the standard return policy
- Must be returned by February 10, 2026 at a designated register
Gift cards, coupons & rewards
- Gift cards are not sold after January 11, 2026 at closing stores
- Gift cards can still be:
- Used at the closing store until it closes
- Redeemed anytime at macys.com or other Macy’s locations
Furniture Gallery relocations
When is my store moving?
- Clearance sales typically begin in February
- Sales run for about 6 weeks
Furniture store policies & details
Relocations allow us to bring furniture assortments into nearby Macy’s stores, making it easier to shop furniture along with everything else Macy’s offers.
Yes. Your existing furniture or mattress orders will be delivered as scheduled.
- Gift cards:
- Not sold after January 11, 2026 at the moving location
- Still redeemable in store until closing and anytime online or at other stores
- Coupons:
- Accepted through January 11, 2026
- Star Rewards / Star Money:
- Cannot be earned or redeemed at that location after January 11, 2026
- Still usable online and at other Macy’s stores
- Use the Store Locator to find a nearby Macy’s
Contact Customer Care: 1‑800‑289‑6229 (TTY: 711) for assistance with store closures, relocations, or orders.