Here's what you can expect after placing an order on macys.com:

Step 1: Order Confirmation

You’ve placed your order and will receive an order confirmation email shortly after checkout.

• This email includes your order number
• If you need to make changes, you may be able to do so within 30 minutes of placing your order
• Click here to learn how to change or cancel an order

Step 2: Order Processing

Now it’s on us! We’ll locate your items and prepare them for shipment.

• Items may ship from different warehouses, which can result in multiple packages
• Your order confirmation email will list the expected ship date for each item
• Click here for more details on delivery timeframes

Step 3: Shipping & Payment

Once your items leave our warehouse:

• Your form of payment is charged
• You’ll receive a shipping confirmation email with tracking information
• Each package will have its own tracking number
• Selecting a tracking number will take you directly to the carrier’s website

Step 4: Track Your Order

You can check your order status online at any time to see the latest updates on your shipment.

Step 5: Delivery

The best part—your items arrive! 🎉
Your merchandise will be delivered according to the shipping method selected at checkout.

Returns & Exchanges

At Macy’s, your satisfaction matters. If an item doesn’t meet your expectations, you can return or exchange it.

• Visit our Easy Returns page for detailed instructions and eligibility

When Will I Hear From Macy’s?

We’ll keep you informed every step of the way with email updates:

• Order Confirmation Email

  • Sent after checkout
  • Includes your order number (save this for your records)

• Shipping Confirmation Email(s)

  • Sent each time part of your order ships
  • Includes shipped items, tracking numbers, and remaining items (if any)
  • Orders may arrive in separate packages on different days

• Backorder Notification (if applicable)

  • Sent if an item becomes temporarily unavailable
  • Includes a new expected ship date (if available)
  • Provides instructions to accept or decline the backorder

If Your Item Is on Backorder

If your merchandise is backordered by the manufacturer or vendor:

• We’ll email you with updated shipping information
• If:
  • The new ship date is more than 30 days out, or
  • The ship date changes more than twice,
    you’ll receive instructions on how to accept or decline the item

Important: Federal Trade Commission rules require that you contact us within 30 days of the original ship date to avoid automatic cancellation.