Macy's /  Help Center


What happens after I place my order?

After you place an order, here’s what to expect:

 

  • You’ll receive an order confirmation email
  • We prepare your items and may ship them in separate packages
  • Your payment is charged when items ship
  • You’ll get tracking details once your order is on the way
  • Your items are delivered based on your selected shipping method

Order Process Details

  • You’ll receive a confirmation email shortly after checkout
  • This email includes your order number
  • You may be able to make changes within 30 minutes of placing your order

  • We locate and prepare your items for shipment
  • Items may ship from different locations
  • Your order may arrive in multiple packages

  • Your payment method is charged when your items ship
  • You’ll receive a shipping confirmation email
  • Each shipment includes tracking information

  • You can check your order status online anytime
  • Tracking numbers are provided once items ship
  • Each package may have its own tracking link

  • Your items are delivered based on your selected shipping method
  • Orders may arrive in separate packages on different days