What Is Klarna and How Does It Work?

Klarna is a payment option that lets you shop now and pay later by splitting your qualifying purchase into four interest‑free payments.

To use Klarna at checkout:

  1. Add $10–$1,000 worth of eligible items to your Shopping Bag (exclusions apply).
  2. Select Klarna as your payment method and continue to checkout.
  3. Complete your purchase.
  4. Check your inbox for a confirmation email from Klarna.

 

Payment schedule:

  • The first payment is charged when your order ships.
  • The remaining three payments are automatically processed every two weeks.

If you’re not completely satisfied, most items can be returned within 30 days by mail or in store, free of charge. Items must be in original, saleable condition with original tags attached.

 

Please note:

  • Shipping and delivery fees are non‑refundable.
  • Some items have different return timeframes. #.
  • New or gently used Cosmetics or Fragrance products that don’t meet your needs are accepted for return.

When starting a return, you’ll be asked to choose your refund preference:

  • Original payment method (Klarna)
  • Macy’s Gift Card

 

Refund timing:

  • Mail returns: Refunds are processed within 7–10 business days after the return is received. It may take additional time to appear in your Klarna account.
  • In‑store returns: Refunds are processed within 3–5 business days. Posting time to Klarna may take a few additional days.

For additional details about Klarna—including account management, payment schedules, or Klarna‑specific questions—visit the Klarna website for more information.