In‑Store Mode is a feature in the Macy’s app that helps you shop in store or plan your visit. It brings helpful tools and store‑specific information into one place.

With In‑Store Mode, you can:

• View store hours, location, and details
• Scan items to see price, availability, and reviews
• Access personalized offers
• View and manage pickup orders
• Shop items and ship them to your home

How do I access In‑Store Mode?

You can open In‑Store Mode from several places in the Macy’s app:

From the main menu:

• Tap Stores
• Select In‑Store Mode
• If location services are on, your store will load automatically
• Or search by city, state, or ZIP code

From the home screen:

• If you’re in a Macy’s store, a link to In‑Store Mode will appear at the top

From a store page:

• Open a store’s details and select the link to enter In‑Store Mode

What can I do in In‑Store Mode?

Store details

• Address and phone number
• Store hours
• Events and store features

Store shortcuts

• Store hours
• Wi‑Fi connection info
• Store directory by department and floor
• Weekly catalog and promotions

Offers

• View in‑store and Scan & Send offers
• Signed‑in customers can access offers from their Wallet

Scan & Send

• Scan an item to see price, availability, and reviews
• Buy items in the app and ship them home

Messages

• View messages from Macy’s
• Open your full inbox from the message icon

Pickup orders

• Check order status
• View pickup instructions
• Access your pickup barcode in store