No, we will not accept a return of merchandise that has been:

• Worn
• Washed
• Damaged
• Used
• Altered
• Returned without attached tags and/or any accompanying materials that were originally included

All returns are subject to evaluation by Macy's. Please see tips below for keeping your items in returnable condition:

Shoes

• Shoes scuff very easily on any hard surface, so be sure to try on shoes on carpet. Shoe boxes are also an important part of the product presentation and must be returned undamaged.

Swimwear and Lingerie

• Please try on swimwear and lingerie over underwear for sanitary reasons. Do not remove any protective slips.