Macy's /  Help Center


What can I expect after making a return?

Your refund depends on how you paid, how you returned the item, and whether you have proof of purchase.

How will I get my refund?
 
  • With proof of purchase:
    Refund goes back to your original form of payment.
  • Gift returns:
    Refund is issued as store credit.
  • No proof of purchase:
    You may receive store credit for the item’s lowest selling price within the last 180 days.
How long will my refund take?
 
  • In-store returns: Usually processed immediately
  • Mail returns: Processed within 10 business days after we receive your item
  • Credit/debit card refunds: May take an additional 5–7 business days to appear
 

     

More details about refunds

  • Refunds or store credit are typically issued immediately
  • Third Party Seller items:
    • Item is shipped back to the seller (5–10 business days)
    • Seller processing may take up to 10 business days
  • Credit/debit card refunds may take an extra 5–7 business days

  •  Processed within 10 business days of receipt
  • It may take additional time for your financial institution to post the refund
  • If multiple payment methods were used:
    • Original payment methods are refunded first
    • Remaining balance may be issued as store credit (sent within 2–4 weeks)

You may receive:

 

  • EZ Exchange Card / Happy Returns Card
    • Can be used online or in store
  • Merchandise Only Certificate
    • Can be used in store only
    • Expires after 2 years

Store credit may be issued if:

  • You didn’t have a receipt
  • The item was a gift
  • The purchase was made with:
    • Gift card
    • Certificate
    • Check
    • Star Money or Macy’s Money

  • Klarna: Refunds are applied within 7–10 business days
  • PayPal: Refunds are applied within 7–10 business days

  • Mail returns: Allow up to 10 business days for the seller to receive and process
  • In-store returns:
    • Store ships item to seller (5–10 business days)
    • Seller processes within up to 10 business days

A Merchandise Only Certificate is issued when:

  • A return is made without a receipt
  • When the receipt shows the merchandise was purchased using another Merchandise Only Certificate or Star Money
  • When the merchandise was a gift purchased from your registry

 

Please note the following terms:

  • The certificate can only be used in store towards any purchase, with the expection of gift card purchases
  • Cannot be used online, or be applied as payment or credit to any credit card account
  • Purchases made with the certificate do not earn Macy's Star Rewards
  • Expires after 2 years

 

If lost, contact Customer Care at 1-800-511-2752 (TTY: 711)