We’re sorry you’re experiencing an issue while placing your order. When using a credit card online, please double‑check the following to help avoid errors:

Before Trying Again, Please Make Sure You:

• Enter the card number exactly as it appears on your card, without spaces or dashes
• Select the correct card type (Visa, Mastercard, American Express, etc.)
• Complete all required fields on the order form, including your phone number and email address
• For American Express cards, enter the 4‑digit security code located on the front of the card (not the 3‑digit code on the back)

If Your Order Was Canceled

If your order is canceled, a temporary authorization hold may still appear on your account. We recommend contacting your bank first to request an immediate release of the hold.

If your bank is unable to assist, please contact us using the Chat Online link at the bottom of this page. Live agents are available Monday–Sunday, 8:00 AM–10:00 PM ET.

Check out more information on Macys.com Payment Methods

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