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Why am I getting a credit card error when placing an order?

If you're receiving a credit card error during checkout, check that your payment information has been entered correctly before trying again.

 

Review the following:

  • Enter your card number without spaces or dashes.
  • Select the correct card type (Visa, Mastercard, American Express, etc.).
  • Complete all required fields, including your phone number and email address.
  • Make sure your billing address matches the information your bank has on file.
  • If you're using an American Express card, enter the 4-digit security code located on the front of the card.

 

After updating your information, try placing your order again.

Payment Troubleshooting & Common Questions

Your payment may be declined if:

  • Your bank is blocking the transaction.
  • Your billing information does not match what your bank has on file.
  • Your card does not have sufficient available funds.

 

If the issue continues, contact your bank for additional information.

If you're still having trouble placing your order:

  • Re-enter your payment information carefully.
  • Try a different payment method.
  • Contact your bank to check for restrictions or declined transactions.

If your order was not successfully placed, the charge you're seeing is likely a temporary authorization hold rather than a completed charge.

 

Authorization holds:

  • Confirm that funds are available.
  • Do not represent a completed purchase.
  • Are automatically released by your financial institution.

 

Most authorization holds are removed within 1–7 business days, depending on your bank's processing timeline.

Still need help? 

For payment declines, authorization holds, or other payment-related issues, contact your financial institution.

 

If you need additional assistance, contact Customer Care via chat.

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